Western Tokyo Luxury Holidays

Clean, convenient, friendly, and the washer/dryer is key!

The staff was incredibly patient with my friends and I. They even held our bags for us after check-out so we could explore a little longer before our flight! Also, despite being so close to subway tracks, we were able to sleep very well and couldn't hear the trains at all! I would definitely stay here again.

Great stay. Checked in with the room setup nicely. We requested for the futon beds which turned out great for our baby. The in-suite washer and dryer is a huge plus. The only down side for us is that the location is a bit of a walk to the elevator of the train station if you travel with a stroller. And I wish the towels of the hotel could be better as mine was shredding on my skin like crazy.

This hotel is really incredible - the staff is lovely, the rooms are big and comfortable and the grounds are just gorgeous and peaceful. I was devastated to only be there one night but it was awesome nonetheless

Property was clean and the room we got was large enough that our family of 4 didn’t feel like we were constantly in each others way or anything. Location was good. Plenty of options for food and drink. A large donqi was about a 5min walk away and a small shopping center, both right next to hop street. But if you’re planning on spending more time around shinjuku and/or shibuya it’s quite far, which unfortunately is what we did.

Overall, a pretty pleasant stay with some nice surprises, but just enough that was not great that I won't be inclined to rebook (especially for these prices). Pros: - It was lovely having a balcony to step out and get some fresh air - My bathtub had jets! plus there were complementary bath salts - Tower view was amazing - The atrium is something out of sci fi -- felt like being in a spacecraft - 2 bottles of complementary water in the room - Lawson konbini in the basement - Wonderful park just outside - When I had A/C challenges, they brought a bladeless fan, very helpful - Bluetooth speaker on desk that paired easily with my phone - Firm but comfortable bed (pretty standard in Japan, except the ANA hotels where the beds are like rock) - Great bathroom lighting - Bell desk service was very warm and helpful Cons: - Use of the pool is not included in the room rate, even the club room, and costs Y3,000 - Also, the pool is really just for working out (laps or walking), not so much for relaxing, it's not a relaxing atmosphere - At tea time in the lounge, the food platters were empty 90% of the time - The A/C struggled when it was a hot day out out, it couldn't cool below 24 C, which is too warm for sleeping, but the fan they brought helped a lot - Light switches in the room are not easy to understand; I never did figure out how to control one or two, and I never figured out how to turn on the do-not-disturb light outside my room (but I saw othr rooms with it on)

Great stay. Checked in with the room setup nicely. We requested for the futon beds which turned out great for our baby. The in-suite washer and dryer is a huge plus. The only down side for us is that the location is a bit of a walk to the elevator of the train station if you travel with a stroller. And I wish the towels of the hotel could be better as mine was shredding on my skin like crazy.