Alsace Honeymoon Holidays

The restaurant was super good and the staff was very helpful.

Beautiful series of older buildings. So much character. Loved our room, sitting areas inside and outside, great breakfast and extremely helpful staff.

Kids loved their downstairs bedroom with 2 bunk beds. The hotel had great air conditioning and unlimited free water.

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Beautiful hotel with amazing outdoor and indoor pool and spa. Rooms are beautifully decorated and staff is very kind and helpful. Location is right in the city but it’s a quiet town so you sleep well. Beds are very comfortable. Very clean throughout hotel and grounds. Only one comment to improve is to the hairdryer, not user friendly as you have to push down a bottom to keep it running and it is awkward. Free parking just a couple minute walk. Definitely recommend this hotel for relaxing or as a base to explore other nearby towns. Thank you for the welcome and departure gifts, very much appreciated.

Kids loved their downstairs bedroom with 2 bunk beds. The hotel had great air conditioning and unlimited free water.

Beautiful series of older buildings. So much character. Loved our room, sitting areas inside and outside, great breakfast and extremely helpful staff.

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

Great location with easy walk to city center. Very friendly staff and customer service, modern rooms and comfortable bedding. Quiet room. Would highly recommend this hotel.