South Pacific Honeymoon Holidays

The property has two parts, new building in white and the original establishment with higher category rooms (adult only). The central A/C in the new building is very strong, even when it's turned off. When the balcony door is open, it starts to get some moisture on the wall and smell like mold. The room is designed with an open concept which is suitable for a couple with intimate relationship (no kid). The bathroom is completely open with a sink and glass doors (no lock) to separate the shower and toilet areas. There is no hanger inside the shower if you want to dress/undress. The highest category room with balcony facing the sea has a wonderful view, but poorly isolated and hear people talking in the next room. Also close to the multi-functioning event hall. There was a wedding in the resort during our stay, with loud music 3 nights in the roll till 11pm. Breakfast is okay with some varieties but messy when it's busy. There is not much outside the resort, and the on-site restaurants make no effort to offer meal choices for Lunch and Dinner. Right on the beach with nice landscapes, two swimming pools need some refurbishments, the gym is very small with limited equipment, WIFI is very bad & unstable. Resort offers complementary use of kayak & paddle board which is a plus. Hotel stuff is quite nice especially the cleaning crew. Make sure you check the statement regularly since the deposit appear and disappear on the statement from time to time.

Excellent customer service

The bufet rules at night time was confusing at night, and staff where a bit stressful at that time. They need to prepare some instruction for guests to understand the prices and proceses, specially considering that their logistics changed id there was a private function. But otherwise was a great place, clean, with very welcoming staff, great facilities.

Very welcoming staff, great service, family friendly, beautiful garden, great view from room.

The Shangri-La is a magnificent hotel!! While the facilities are excellent and there is a wide variety of activities available, it is the staff who are the best part of this place. They are friendly, helpful, attentive and so, so supportive. I have stayed here before and I will keep coming back each year as it truly is a wonderful place to stay. Thank you to all the staff, particularly in the Reef Wing of the hotel. To Mary, Katea, Vishal, Aleisi and all the team - thank you so much!!

The bufet rules at night time was confusing at night, and staff where a bit stressful at that time. They need to prepare some instruction for guests to understand the prices and proceses, specially considering that their logistics changed id there was a private function. But otherwise was a great place, clean, with very welcoming staff, great facilities.

Nice place to stay, just room is a little small for a family.

Very welcoming staff, great service, family friendly, beautiful garden, great view from room.