East Coast Fishing Holidays

I know it’s a Spanish country, but would have thought more people would speak English at the resort

Everything was excellent

Everything was excellent

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Rooms: We were initially assigned a room on the first floor that was subpar. It had a noticeable musty odor, poor air conditioning, and overall lack of cleanliness. The bathroom was in a similar state, with stagnant water pooling in the shower. To make matters worse, we encountered cockroaches in the room, which forced us to request a room change. Customer Service: The service here is a hit-or-miss. Some staff members were quite rude and made us feel like we were bothering them whenever we asked for assistance. On a positive note, a few employees were lovely, such as Jessica at the bar and Martina at the buffet. Additionally, the check-in process took incredibly long due to an seemingly outdated system; expect significant delays if you arrive after a large group of people. Food & Amenities: On the bright side, the food was generally very good at both the buffets and the restaurants. The overall amenities are also in decent condition, though it was disappointing that half of the main pool was closed for renovations during our stay. Overall: We left feeling highly disappointed given the price we paid. We have no intentions of returning and cannot recommend this hotel.