Isla del Puerto Fishing Holidays

A

Had a wonderful stay!

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!

Breakfast is decent - the plates were gross (dirty) - it is the same every morning with the exception of the fruit and cakes options changing. You cannot sit in the balcony area to eat, Staff was attentive and kind. Buses and metro pick up area is nearby. There is a pharmacy nearby and a mini market that is nearby. Worst part was the shower - it flooded and got worse with our long stay. Another issue was the AC / it never really felt cold in the room. Elevator felt unsafe - besides being tiny it lagged.

NA

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This hotel could be great if it were properly staffed with a high end hospitality background and about 10-20 more staff overall (servers, valet, bellmen, front desk, maintenance, pool, etc). The food is good, especially the fish tacos and Lobster roll, but the amount of time it took the kitchen to prepare meals at both the Sandpiper and for in-room dining was astonishing. My kids were falling asleep by the time room service would arrive at our room and with incorrect orders. The beds/pillows/bedding are nice but the layout of the staircases to/from each floor is utterly bizarre and because we had an Ocean cows room, the cars, sirens, and honking on Ocean Ave did not make for an ideal way to wake up.

The room itself is very clean. Very good staff. Wi-Fi is pretty weak. Has a weird system with the room key. You don’t get a card to enter your room anytime you want, you have to leave your key with reception every time you leave. You have to be a trusting person to be able to do that otherwise take any valuables with you if you can. Showers don’t have hot water. Free Breakfast and they gave me free water. Overall decent experience.

I had a wonderful stay at this hotel. The property was well maintained, the rooms were spacious and spotless, and the staff provided outstanding customer service.

Had a wonderful stay!

Staff goes above and beyond to help guests. Every single aspect of the hotel was excellent. We plan to stay there again.

Great hosts & great location. Highly recommend