Concepción del Uruguay Fishing Holidays

Very good, very helpful and friendly staff

My go to hotel in NYC when I attend the US Open

If you have stayed at a Japanese hotel this hotel would not surprise you.

Very friendly & helpful staff all around (front desk, doorman/porter/bell hop, housekeeping). Arrived before check-in time & front desk alerted me by txt msg as soon as room was available (~5hrs prior to official check-in time), and accommodated late check-out by up to 30min. Only blemish was I encountered (& exterminated) a very small cockroach in the bathroom during my stay.

Pool and service on the rooftop was excellent! Front desk and valet were also very good as well.

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

Comfortable bed. Clean room & bathroom. Good location. Quick service during check-in.

Kat and Roxanne are very helpful and friendly. Thank you for making check in easy.

There were staff such as Denzel ( great guy very helpful the staff in Kassie great but the guy that checked us in terribly rude when I asked for directions to my room he told me to scan it when I said I didn’t have that on my phone he said I out of luck and that soured my stay Beautiful room everyone else great but I hate to admit it I’ll never go back and daughter lives there and she heard what he said she agrees

Very clean and quiet place to stay in. Transportation is very convenient as well. Breakfast was great, lots of variety to eat. And most of all, super friendly staff.

The hotel is clean and big. The staff are very nice & helpful.

We loved our stay here. Staff was very friendly and helpful and it’s a great place to stay in Rome that is central to all the major attractions.