Northeast Calgary Fishing Holidays

Always great customer service! This hotel is accessible along with being so convenient getting to and from the airport.

The apartment was clean and as the listing said. We needed bedding for the sofa bed, and although we looked through every space including the washer and dryer, there was none to be found. We messaged the company who said to look in the closet. Next message we were to take and send them pictures of the closets. Although their responses were polite, we never did get the bedding. We had a similar issue with the Wifi. We were unable to find the network on our phones. The response from the company was to look for the router and unplug it. We never found the router, sent them several messages (with pictures) and were never able to connect. We had stayed here before, but we won't be going back.

Comfort stay for 5 days… But having a hard time looking for a parking

Hotel is amazing, Recent construction. Best Hot Tubs in The town of Banff. Staff is friendly. Restaurant at Hotel is a must. Try bison tartar or bison steak ( med). Will stay here next year

Never saw any staff no one at the front. They never sent my check in information as promised. Not sure why I have to chase them down to receive check in instructions it should have been provided to me. The phone number is rarely answered, when they do they promise to send items to the room then they never show. Very frustrating and poor service. We knew there was no check in desk but they are very slow and lazy getting back to people. We liked the room but also they say it sleeps 6 and there’s no way it sleeps more than 4. The signage is horrible we couldn’t find the gym or the pool you’re forced to walk around the parkade in your bathing suit looking for the pool with no signs around. The floor is very slippery and unsafe!