Niagara Wine Region Cheap Holidays

Extremely Disappointing Check-In Experience We arrived at the Hilton Garden Inn Niagara-on-the-Lake around 1:00 PM, knowing that the official check-in time was 3:00 PM. We were told that our room wasn’t ready, which was completely understandable, so we left the hotel and went about our activities for the day. However, when we returned around 8:00 PM, our room was still not ready and was still being cleaned. At that point, we had been waiting for approximately seven hours, and for a one-night stay, this was extremely disappointing and unacceptable. We understand that early check-in cannot always be accommodated, and we had no issue leaving and coming back later. What we did expect, however, was that by 8:00 PM our room would be ready for us. Having to wait even longer to access our room significantly impacted what was already a very short stay. The staff were polite, but the situation itself was poorly handled. A hotel room should certainly be ready well before 8:00 PM, particularly when guests have booked a one-night stay and have already spent the entire day away from the hotel. Unfortunately, this experience did not meet the standard I would expect from a Hilton Garden Inn and left a very poor impression of our stay.