Black Forest Cheap Holidays

Food: 5/5 Room: 5/5 Check-In: 5/5 Spa: 2/5 - The website did not advertise that the Spa 18+ area was "no clothing only" area. My wife could not enjoy the ameneties because it is against her comfort level. Pool: 1/5 - The pool was the biggest disappointment. It was barely above freezing. My family couldn't stay in it for longer than 3 minutes. The front desk said there was nothing they could do. Multiple guests complained about the pool temperature. Overall stay: We won't be returning to the hotel. We came for the Spa area and pool that were advertised. Without those, the hotel was a waste of time and money.

Great location, fantastic chef/owner who is very personable and always cares about the patrons. Been returning to this hotel for the past 8 years. The food, wine pairing are incredible reflecting the talent and the passion of the owner. Wonderful Baden-Württemberg in southwest Germany, on the edge of the Black Forest. Spa and pool complete the package and its location ideal for a short stop to continue travel to France, north or south Germany or for spending a few days exploring Freiburg.

Paid for breakfast for two days but realized later that we would not be able to eat breakfast on day 2. Tried to get a refund but was informed that they will credit me the parking but it was less than breakfast and they would not reimburse the difference.

Unfortunately, this hotel did not meet basic expectations. The night staff was rude and extremely impatient. The toilet had a very unpleasant smell, and basic toiletries like shampoo and soap were not provided. Would not recommend.

Friendly and efficient customer service throughout, wonderful breakfast and great location.

Food: 5/5 Room: 5/5 Check-In: 5/5 Spa: 2/5 - The website did not advertise that the Spa 18+ area was "no clothing only" area. My wife could not enjoy the ameneties because it is against her comfort level. Pool: 1/5 - The pool was the biggest disappointment. It was barely above freezing. My family couldn't stay in it for longer than 3 minutes. The front desk said there was nothing they could do. Multiple guests complained about the pool temperature. Overall stay: We won't be returning to the hotel. We came for the Spa area and pool that were advertised. Without those, the hotel was a waste of time and money.

Great location, fantastic chef/owner who is very personable and always cares about the patrons. Been returning to this hotel for the past 8 years. The food, wine pairing are incredible reflecting the talent and the passion of the owner. Wonderful Baden-Württemberg in southwest Germany, on the edge of the Black Forest. Spa and pool complete the package and its location ideal for a short stop to continue travel to France, north or south Germany or for spending a few days exploring Freiburg.

Paid for breakfast for two days but realized later that we would not be able to eat breakfast on day 2. Tried to get a refund but was informed that they will credit me the parking but it was less than breakfast and they would not reimburse the difference.