Guayadeque Canyon Cheap Holidays

Expérience très décevante, tant avec Riu qu’avec Hotels.com. Nous avions réservé pour 2 adultes et nos 2 enfants de 3 et 6 ans, mais à notre arrivée, Riu avait reçu des informations différentes et nous a réclamé environ 1 600 € supplémentaires. Malgré notre confirmation Hotels.com indiquant clairement « 2 adults, 2 children », aucune solution n’a été trouvée. Nous avons dû payer le supplément pour pouvoir passer la première nuit, puis quitter l’hôtel dès le lendemain et trouver un nouvel hébergement en urgence. Depuis, Riu et Hotels.com se renvoient la responsabilité, alors que nous avons supporté seuls les conséquences de leur discordance : surcoût, pertes financières, stress et vacances perturbées. Une expérience particulièrement décevante de la part de deux grandes enseignes.

Arrived on late Thursday morning on 14th May. Stood outside for 6 minutes before the virtual receptionist let us in. We had to wait till approximately 2.30 to get into our room. The resort was not busy so cannot see why we couldn’t have obtained our room earlier. We were informed that the rooms only get serviced every other day which we thought was a bit strange as every other apartment/ hotel room we have stayed at has always been serviced everyday day with beds made, bathrooms cleaned and fresh towels provided. The bar didn’t opened until 12 so if you wanted a drink before this time you were out of luck - if you wanted a drink after 6 you would have to go into the resort or buy your own. Everything in the bar is out of bottles and cans - nothing is run on draft. The drinks are not cheap either. We were spending €50 per day on 4 gin and tonics. The bar food on offer the first day was fine. The other days we were given a basic menu and told that the kitchen was closed (we have since found out that the chef was on holiday and the other chef was having an operation) while we understand this - the management should of got someone in to cover the absenteeism. So we were offered basic ping food which for the price they wanted we didn’t think was acceptable. WiFi is awful - you have to reconnect everyday if not every time you leave your apartment. On the plus side you have two amazing staff - Davide and Muta - who were brilliant and very friendly and helpful on all accounts.

Expérience très décevante, tant avec Riu qu’avec Hotels.com. Nous avions réservé pour 2 adultes et nos 2 enfants de 3 et 6 ans, mais à notre arrivée, Riu avait reçu des informations différentes et nous a réclamé environ 1 600 € supplémentaires. Malgré notre confirmation Hotels.com indiquant clairement « 2 adults, 2 children », aucune solution n’a été trouvée. Nous avons dû payer le supplément pour pouvoir passer la première nuit, puis quitter l’hôtel dès le lendemain et trouver un nouvel hébergement en urgence. Depuis, Riu et Hotels.com se renvoient la responsabilité, alors que nous avons supporté seuls les conséquences de leur discordance : surcoût, pertes financières, stress et vacances perturbées. Une expérience particulièrement décevante de la part de deux grandes enseignes.

Arrived on late Thursday morning on 14th May. Stood outside for 6 minutes before the virtual receptionist let us in. We had to wait till approximately 2.30 to get into our room. The resort was not busy so cannot see why we couldn’t have obtained our room earlier. We were informed that the rooms only get serviced every other day which we thought was a bit strange as every other apartment/ hotel room we have stayed at has always been serviced everyday day with beds made, bathrooms cleaned and fresh towels provided. The bar didn’t opened until 12 so if you wanted a drink before this time you were out of luck - if you wanted a drink after 6 you would have to go into the resort or buy your own. Everything in the bar is out of bottles and cans - nothing is run on draft. The drinks are not cheap either. We were spending €50 per day on 4 gin and tonics. The bar food on offer the first day was fine. The other days we were given a basic menu and told that the kitchen was closed (we have since found out that the chef was on holiday and the other chef was having an operation) while we understand this - the management should of got someone in to cover the absenteeism. So we were offered basic ping food which for the price they wanted we didn’t think was acceptable. WiFi is awful - you have to reconnect everyday if not every time you leave your apartment. On the plus side you have two amazing staff - Davide and Muta - who were brilliant and very friendly and helpful on all accounts.

Expérience très décevante, tant avec Riu qu’avec Hotels.com. Nous avions réservé pour 2 adultes et nos 2 enfants de 3 et 6 ans, mais à notre arrivée, Riu avait reçu des informations différentes et nous a réclamé environ 1 600 € supplémentaires. Malgré notre confirmation Hotels.com indiquant clairement « 2 adults, 2 children », aucune solution n’a été trouvée. Nous avons dû payer le supplément pour pouvoir passer la première nuit, puis quitter l’hôtel dès le lendemain et trouver un nouvel hébergement en urgence. Depuis, Riu et Hotels.com se renvoient la responsabilité, alors que nous avons supporté seuls les conséquences de leur discordance : surcoût, pertes financières, stress et vacances perturbées. Une expérience particulièrement décevante de la part de deux grandes enseignes.

Air con doesn't work proper staff unfriendly and back home with scabies as sofa/beds are not desinfected proper after previous guests