Isle of Lismore Cheap Holidays

Our experience at Number 10 Hotel was unacceptable from the moment we arrived. We had booked the room only a few hours earlier, but at check-in we were unexpectedly told that an additional £50 holding deposit was required. When I questioned this and asked whether we could cancel for a refund, the receptionist became aggressive, sarcastic and intimidating. We were told that the booking could be cancelled without any refund, leaving us with no realistic option but to pay and stay. The receptionist also unnecessarily involved my wife in the confrontation, making her feel singled out, harassed and extremely uncomfortable in a hotel where we were then forced to spend the night. We would have been entirely willing to leave had the hotel allowed us to cancel fairly, but that option was refused and there was little alternative accommodation available at such short notice. The room itself added to the poor experience. There was an unpleasant smell, and the facilities felt dated, tired and badly in need of refurbishment. The overall standard did not match what we expected from the listing or the price. The central issue was not simply the deposit. It was the manner in which the situation was handled: poor communication, refusal to offer a reasonable resolution, intimidating behaviour, and accommodation that fell below an acceptable standard. A hotel should make guests feel safe and welcome. Number 10 Hotel did the opposite. I would not return or recommend it.

Excellent location near to ferry. Quiet and relaxing. Food was excellent. Really enjoyed staying here.

The hotel's exterior is very tired and run down, although its location beside the river is pleasant. Unfortunately, the room had an unusual smell, which appeared to be coming from the bed linen. The marble flooring throughout the hotel also made it extremely noisy, as every footstep and movement of furniture echoed around the building. Overall, it was an interesting experience, but not one I would wish to repeat.

AMAZING experience! We were well taken care of from the second we arrived to the second we departed. Beautiful property and the staff was amazing!

AMAZING experience! We were well taken care of from the second we arrived to the second we departed. Beautiful property and the staff was amazing!

Our experience at Number 10 Hotel was unacceptable from the moment we arrived. We had booked the room only a few hours earlier, but at check-in we were unexpectedly told that an additional £50 holding deposit was required. When I questioned this and asked whether we could cancel for a refund, the receptionist became aggressive, sarcastic and intimidating. We were told that the booking could be cancelled without any refund, leaving us with no realistic option but to pay and stay. The receptionist also unnecessarily involved my wife in the confrontation, making her feel singled out, harassed and extremely uncomfortable in a hotel where we were then forced to spend the night. We would have been entirely willing to leave had the hotel allowed us to cancel fairly, but that option was refused and there was little alternative accommodation available at such short notice. The room itself added to the poor experience. There was an unpleasant smell, and the facilities felt dated, tired and badly in need of refurbishment. The overall standard did not match what we expected from the listing or the price. The central issue was not simply the deposit. It was the manner in which the situation was handled: poor communication, refusal to offer a reasonable resolution, intimidating behaviour, and accommodation that fell below an acceptable standard. A hotel should make guests feel safe and welcome. Number 10 Hotel did the opposite. I would not return or recommend it.

Excellent location near to ferry. Quiet and relaxing. Food was excellent. Really enjoyed staying here.

Staff was very helpful at check-in and also friendly and welcoming.

Easy booking. Not too far from the city centre and attractions.

Excellent location near to ferry. Quiet and relaxing. Food was excellent. Really enjoyed staying here.