Africa Beach Holidays

Notre séjour dans cet hôtel a été catastrophique, principalement à cause du personnel de la réception, qui était incroyablement peu professionnel. Le personnel vous parle comme s’il vous rendait un service, avec une attitude très froide et désagréable. Mention spéciale au monsieur de la réception, particulièrement impoli et arrogant. Son attitude était tellement indifférente qu’on aurait presque pensé qu’il était le propriétaire de l’hôtel ! Au lieu d’aider les clients, il donnait plutôt l’impression de montrer aux autres employés comment les laisser se débrouiller et les envoyer d’un service à l’autre. Nous avons également été très déçus par l’odeur de cigarette qui entrait dans notre chambre chaque soir. C’était vraiment écœurant et inacceptable, surtout pour un hôtel qui prétend offrir un certain niveau de confort. En résumé, une expérience très décevante. L’accueil, le professionnalisme et le service à la clientèle sont clairement à revoir. Nous ne recommandons absolument pas cet hôtel et nous n’y retournerons certainement pas.

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."

Overall, I had a great stay at The Residence Mauritius and thoroughly enjoyed my time there. The rooms were comfortable and well maintained, the service was warm, and the beach is simply spectacular—without doubt one of the hotel's greatest assets. That said, there are areas where I believe the hotel could improve. The biggest disappointment was the food at the main buffet. The quality was average, and on some occasions even below average. For a five-star resort in Mauritius, this was surprising, especially considering that many other luxury hotels on the island offer exceptional dining experiences. Coming from the hospitality industry myself, I genuinely believe this property has enormous potential. The foundations are already there: a beautiful location, excellent beach, charming atmosphere, and a strong team. With greater focus on the food and beverage offering and continued attention to detail, I have no doubt it could become one of the standout luxury resorts in Mauritius. Overall, I was satisfied with my stay and would happily return. At this stage, however, I would personally rate the hotel between **4 and 4.5 stars**, rather than a full five stars.

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The quality completely went down...

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."

Overall, I had a great stay at The Residence Mauritius and thoroughly enjoyed my time there. The rooms were comfortable and well maintained, the service was warm, and the beach is simply spectacular—without doubt one of the hotel's greatest assets. That said, there are areas where I believe the hotel could improve. The biggest disappointment was the food at the main buffet. The quality was average, and on some occasions even below average. For a five-star resort in Mauritius, this was surprising, especially considering that many other luxury hotels on the island offer exceptional dining experiences. Coming from the hospitality industry myself, I genuinely believe this property has enormous potential. The foundations are already there: a beautiful location, excellent beach, charming atmosphere, and a strong team. With greater focus on the food and beverage offering and continued attention to detail, I have no doubt it could become one of the standout luxury resorts in Mauritius. Overall, I was satisfied with my stay and would happily return. At this stage, however, I would personally rate the hotel between **4 and 4.5 stars**, rather than a full five stars.

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The quality completely went down...

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The quality completely went down...

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."

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