North Dalmatia Beach Holidays

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Medium size hotel with a pool 15 minutes from Zadar Old Town. The rooms were nice and clean, the housekeeping did a great job. No tea or coffee in the room. The pool area was pleasant, plenty of sunbeds but could do with an update. The hotel seems to cater for coach tours, large turnover of guests every night but quite empty during the day, which is nice. There is only one restaurant, which provides breakfast and both buffet and à la a carte dining in the evening. Breakfast was plentiful and a pleasant experience. The evening meal was less so as the restaurant was very busy with the large groups from the coaches. Some of the staff was polite and pleasant (receptionist, barman in the lobby bar, waitresses in the restaurant) but bar staff in the pool bar were generally indifferent and borderline rude at times. We had a sea view room but unfortunately the view was limited by the decorative grill, it would be a great improvement if that could be removed because there would be lovely views. Overall good accommodation but with some care and improvement it could be a lot better.