Sierra de Guadarrama All inclusive Holidays

Location was busy but nice to be in the center of things. Loved the decor. AC worked well. Despite being a smaller room, felt spacious enough to move around even with 2 people. Had an issue with the front desk staff. When I checked in, there was an open bottle of water that had already been used. I called to get new bottles which were promptly brought to me. But then 15 min later I received a call to tell me I was wrong and that the bottle normally looks that way. I know what a used bottle of water looks like and my boyfriend had seen it too. Why would the staff feel it’s necessary to call and be so insulting to insinuate I couldn’t tell the difference? You gave me my bottle, move on. Left a bad taste in my mouth for the whole trip. Will not be returning if that’s the way you treat your guests. Unfortunate because I’m planning another trip soon and otherwise was looking forward to staying there again.

Rooftop pool was "closed for the season" even though it was 30degC outside in September. Really???Location was great, directly across from Moncloa Metro station. Staff pleasant.

Location was busy but nice to be in the center of things. Loved the decor. AC worked well. Despite being a smaller room, felt spacious enough to move around even with 2 people. Had an issue with the front desk staff. When I checked in, there was an open bottle of water that had already been used. I called to get new bottles which were promptly brought to me. But then 15 min later I received a call to tell me I was wrong and that the bottle normally looks that way. I know what a used bottle of water looks like and my boyfriend had seen it too. Why would the staff feel it’s necessary to call and be so insulting to insinuate I couldn’t tell the difference? You gave me my bottle, move on. Left a bad taste in my mouth for the whole trip. Will not be returning if that’s the way you treat your guests. Unfortunate because I’m planning another trip soon and otherwise was looking forward to staying there again.

Location was great and the apartment was very clean. Unfortunately, the door code we were given didn't work to get in and it was quite uncomfortable due to heat while we tried to figure it out. Thankfully the staff were very responsive and we were able to get in after 15 minutes. Also, the shower drain didnt flow well and water went everywhere. We had to use all the towels available to clean it up. Finally, the air conditioner stopped working in the late evening. After a fun time hanging out in Madrid, we came back to the apartment being 26° C. It was a HOT night.

Location was busy but nice to be in the center of things. Loved the decor. AC worked well. Despite being a smaller room, felt spacious enough to move around even with 2 people. Had an issue with the front desk staff. When I checked in, there was an open bottle of water that had already been used. I called to get new bottles which were promptly brought to me. But then 15 min later I received a call to tell me I was wrong and that the bottle normally looks that way. I know what a used bottle of water looks like and my boyfriend had seen it too. Why would the staff feel it’s necessary to call and be so insulting to insinuate I couldn’t tell the difference? You gave me my bottle, move on. Left a bad taste in my mouth for the whole trip. Will not be returning if that’s the way you treat your guests. Unfortunate because I’m planning another trip soon and otherwise was looking forward to staying there again.