Sierra de la Laguna Adventure Holidays

Krystal Grand's service was disappointing. During my stay, students from Lucerna school caused disruption, including inappropriate behavior in the pool and unprofessional attitudes from staff and students. Communication issues and neglect of guest concerns, including an assault, worsened the experience. The lobby staff's poor communication also made the final days unpleasant. Avoid this hotel. The food is repetitive, low quality, and seems aimed only at international guests. This is the first time I've found all-inclusive food in Mexico to be tasteless and lackluster. To the wonderful employees who made me feel like family, Antonio, Lili, Alexia, Vanessa, Urias, Manuel, and Victor, thank you so much for your treatment and for making me happy during my stay. Your efficiency and customer service were beyond expectations. Krystal Grand Management, I have reviewed the reviews. To be clear: your apologies won't alter the reality that your poor communication, coordination, and inefficiency have failed to resolve the issue.

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

The property itself was stunning. The grounds beautiful and immaculately maintained. Everyone there was so gracious and helpful, always smiling and saying hello. The breakfast only included option was perfect (and delicious), allowing us to explore off the resort for dinner if we wanted to. A special shout out to Ivan and Sebastian for exceptional customer service. Worth every penny spent. We hope to return soon!

Just lovely and no “Marco……Polo”😊