Southeast Pennsylvania Adventure Holidays

The staff was very friendly and attentive

I have stayed at this property before and suggested that my group stay there because of the positive experience. However, I was not as impressed with the service this visit. During booking, I had to pay a fee for an additional guest in the room but when we arrive the room was not set up for 4 people as I had listed on my reservation. I called guest service to request 2 more sets of towels and when we returned that evening the towels had not been delivered. I had to call guest services a second time to eventually receive the requested towels. I am not sure what I paid the additional fee for in this case. Additionally, we waited over an hour for valet parking with no communication from the staff about the status of car or our place in the queue.

great location and a great place to stay

Loud and vulgar over projection communication at check in

Beautiful hotel. Prime location. Convenient. Everything was walkable. There were just 2 adults in our party. With the “VIP” from Expedia - The hotel gave us 2 breakfast “vouchers”. That was actually equivalent to 4 entrees. They have a free coffee bar in the lobby, both iced and hot options available. The room was clean, bathroom clean, shower clean- very nice. They have a large closet with several hangers, an iron, a safe, a refrigerator. The TV worked well, no issues with anything within the room. It wasn’t 100% quiet, we heard the occasional door slam but the room doors were heavy, so I’m not surprised. We had a song machine with us and it blocked out any noise while we slept, we didn’t hear a thing. We stayed for 2 nights. The staff was friendly. The hotel restaurant was great for breakfast, we didn’t have any other meals there. They have a nice fitness center on the 4th floor with updated equipment. Only negatives, if you would even call them that, is that there is only 1 ice machine- on the 4th floor in the fitness area. AND there were only 3 elevators that seemed to work out of the 4 they have. With 24 floors, sometimes the wait for an elevator was long (up to maybe 3-5 minutes). And they are smaller elevators, so you might not even get the first one that comes. That was the only true negative. Other than that, we have an EXCELLENT stay and hope to go back again one day.

great location and a great place to stay

Beautiful hotel. Prime location. Convenient. Everything was walkable. There were just 2 adults in our party. With the “VIP” from Expedia - The hotel gave us 2 breakfast “vouchers”. That was actually equivalent to 4 entrees. They have a free coffee bar in the lobby, both iced and hot options available. The room was clean, bathroom clean, shower clean- very nice. They have a large closet with several hangers, an iron, a safe, a refrigerator. The TV worked well, no issues with anything within the room. It wasn’t 100% quiet, we heard the occasional door slam but the room doors were heavy, so I’m not surprised. We had a song machine with us and it blocked out any noise while we slept, we didn’t hear a thing. We stayed for 2 nights. The staff was friendly. The hotel restaurant was great for breakfast, we didn’t have any other meals there. They have a nice fitness center on the 4th floor with updated equipment. Only negatives, if you would even call them that, is that there is only 1 ice machine- on the 4th floor in the fitness area. AND there were only 3 elevators that seemed to work out of the 4 they have. With 24 floors, sometimes the wait for an elevator was long (up to maybe 3-5 minutes). And they are smaller elevators, so you might not even get the first one that comes. That was the only true negative. Other than that, we have an EXCELLENT stay and hope to go back again one day.

The hotel is absolutely gorgeous! When we checked in, we were told there would be bottled water available in the room but that there were currently two only. Since we had a party of three, they apologized and stated they would bring a third bottle. They never did. Checking in was easy. Checking out was easy. Parking was easy. When you first enter, you have the option to choose how many nights you are staying. You pre-pay so that you have in and out privileges for the duration of your stay.

The staff was very friendly and attentive

I have stayed at this property before and suggested that my group stay there because of the positive experience. However, I was not as impressed with the service this visit. During booking, I had to pay a fee for an additional guest in the room but when we arrive the room was not set up for 4 people as I had listed on my reservation. I called guest service to request 2 more sets of towels and when we returned that evening the towels had not been delivered. I had to call guest services a second time to eventually receive the requested towels. I am not sure what I paid the additional fee for in this case. Additionally, we waited over an hour for valet parking with no communication from the staff about the status of car or our place in the queue.

great location and a great place to stay