Southeast Florida Adventure Holidays

My family and I loved it , perfect place to vacation!

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,

Was dirty! The washroom was not clean and they wouldn’t refill and clean ontime. We had to call the reception every time.

The property is at a great location and the front desk staff is great. But the ocean view rooms are reallyyyy old. They need renovation. Outdated decor, ancient rugs, not so great beds.

Our room phone didn’t work, and there was a very loud noise in our room. We couldn’t call the front desk so we had to go down. The noise was from the aire conditioner.

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,

The Andaz is brand new and everything from the lobby to the restaurant to the suits has been done immaculately. I am a local (Surfside resident) and we just stayed at the Andaz for 2 nights to enjoy the facilities and celebrate my birthday. We definitely enjoyed our stay! We checked out all the facilities; Everything looked great. The Gym is fully stocked with everything you need for a good or even serious workout. But it was hard to find it because signage is not great in the property. Same goes for the Spa. It was beautiful, the only thing it missed was not having a steam room; but if you don’t mind not having a steam bath, it’s just perfect. The dry sauna is very nice and spacious. The Spa also is not well marked so you must ask where to go. As a guest, a guide of where things are is a good idea. The staff could not be friendlier and helpful; they’ve earned 20 out of 10 - kudos to all of them for their professionalism. They meant to help and make our experience a good one and they did that very well. The rooms are very well appointed and the suite we had was beautiful and comfortable. I will definitely return and will encourage my friends and family to consider the Andaz in their next visit to a Miami Beach.

Everything was great

What an amazing stay as always. The hospitality was outstanding. Truly enjoyed our stay. So much to do and my 8yr old son always have the best time. Especially playing basketball.

My family and I loved it , perfect place to vacation!

Our room phone didn’t work, and there was a very loud noise in our room. We couldn’t call the front desk so we had to go down. The noise was from the aire conditioner.

The Andaz is brand new and everything from the lobby to the restaurant to the suits has been done immaculately. I am a local (Surfside resident) and we just stayed at the Andaz for 2 nights to enjoy the facilities and celebrate my birthday. We definitely enjoyed our stay! We checked out all the facilities; Everything looked great. The Gym is fully stocked with everything you need for a good or even serious workout. But it was hard to find it because signage is not great in the property. Same goes for the Spa. It was beautiful, the only thing it missed was not having a steam room; but if you don’t mind not having a steam bath, it’s just perfect. The dry sauna is very nice and spacious. The Spa also is not well marked so you must ask where to go. As a guest, a guide of where things are is a good idea. The staff could not be friendlier and helpful; they’ve earned 20 out of 10 - kudos to all of them for their professionalism. They meant to help and make our experience a good one and they did that very well. The rooms are very well appointed and the suite we had was beautiful and comfortable. I will definitely return and will encourage my friends and family to consider the Andaz in their next visit to a Miami Beach.

My family and I loved it , perfect place to vacation!

Our room phone didn’t work, and there was a very loud noise in our room. We couldn’t call the front desk so we had to go down. The noise was from the aire conditioner.