Ibiza Island Adventure Holidays

The staff was incredible…very attentive to guests, and helpful. They would recommend Aluasoul to both friends and family.

Staff were really unhelpful on multiple occasions, not the service I would ever expect from a 5 star hotel. They ran an event in the roof top which drew in a lot of “swimwear want to be models” taking selfies and videos all over the rooftop. We move downstairs. Because of this event they didn’t have enough staff to man the bar downstairs, if we wanted a drink we were expected to wait for the slowest elevator to take you to the roof top to order a drink, wait ages and then take it back downstairs. No food service at all because of this event. Really really poor way to look after guests. The cleaners took my face cloth while cleaning, I’m sure accidentally but the hotel did nothing to compensate me or try to get it back. The safe didn’t work and when we finally got it open there were 2 passports in there from the previous occupants so they clearly arnt checking the rooms thoroughly in between guests. Load construction work opposite our room so couldn’t sit in the balcony. Tons of other places to stay over this, don’t be blind sided by 5 stars. Plenty of 4 star hotels I’ve stayed in in the same area which out perform this hotel 10 fold!!!! Won’t be back.

Staff were really unhelpful on multiple occasions, not the service I would ever expect from a 5 star hotel. They ran an event in the roof top which drew in a lot of “swimwear want to be models” taking selfies and videos all over the rooftop. We move downstairs. Because of this event they didn’t have enough staff to man the bar downstairs, if we wanted a drink we were expected to wait for the slowest elevator to take you to the roof top to order a drink, wait ages and then take it back downstairs. No food service at all because of this event. Really really poor way to look after guests. The cleaners took my face cloth while cleaning, I’m sure accidentally but the hotel did nothing to compensate me or try to get it back. The safe didn’t work and when we finally got it open there were 2 passports in there from the previous occupants so they clearly arnt checking the rooms thoroughly in between guests. Load construction work opposite our room so couldn’t sit in the balcony. Tons of other places to stay over this, don’t be blind sided by 5 stars. Plenty of 4 star hotels I’ve stayed in in the same area which out perform this hotel 10 fold!!!! Won’t be back.

Staff were really unhelpful on multiple occasions, not the service I would ever expect from a 5 star hotel. They ran an event in the roof top which drew in a lot of “swimwear want to be models” taking selfies and videos all over the rooftop. We move downstairs. Because of this event they didn’t have enough staff to man the bar downstairs, if we wanted a drink we were expected to wait for the slowest elevator to take you to the roof top to order a drink, wait ages and then take it back downstairs. No food service at all because of this event. Really really poor way to look after guests. The cleaners took my face cloth while cleaning, I’m sure accidentally but the hotel did nothing to compensate me or try to get it back. The safe didn’t work and when we finally got it open there were 2 passports in there from the previous occupants so they clearly arnt checking the rooms thoroughly in between guests. Load construction work opposite our room so couldn’t sit in the balcony. Tons of other places to stay over this, don’t be blind sided by 5 stars. Plenty of 4 star hotels I’ve stayed in in the same area which out perform this hotel 10 fold!!!! Won’t be back.