Lower Sugarloaf Key Adventure Holidays

Just great!

​"An absolute gem in the heart of South Beach!" The hotel was spotless, beautifully maintained, and couldn't be in a better location—virtually everything was within easy walking distance. What truly made our stay special, though, was the staff. They were exceptionally attentive, warm, and went out of their way to make us feel welcome. Highly recommend!

Great hotel and staff. Brilliant location.

Everything was Amazing!

Loved the views of my room.

Everything was Amazing!

My stay at the Kimpton Hotel was wonderful. The hotel was very clean, well-maintained, and comfortable throughout my visit. Every staff member I encountered was pleasant, friendly, and welcoming, which made the experience even better. The atmosphere was inviting, and the level of service truly stood out. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay.

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

Everything was Amazing!

Overall the hotel is in a great location. Initial service staff were accommodating and helpful, especially the bell staff. However, after checking in, any requests from the front desk takes quite a while. Valet charged me twice, no refund was provided despite acknowledgment only one evening of usage. We stayed for 5 nights in one of the two bedroom suites. For a 5 Star hotel, I expected more.

Just great!

Everything was Amazing!