Naxos and Lesser Cyclades Adventure Holidays

Fantastic hotel, high end finish. Supper clean, stylish and friendly and helpful staff. Amazing view and very close to the beach. The only recommendation would be to add child friendly menu to the restaurant food.

Staff was very helpful and friendly.

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

Staff is very good and the restaurant is not much choice for the food . The menu is very small.

Everything was amazing!

Staff is very good and the restaurant is not much choice for the food . The menu is very small.

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

Everything was amazing!

Possibly the most beautiful property we have ever visited! We've traveled all over the world, and this hotel has it all - beautiful rooms, stunning views and the most amazing staff. The rooms are luxurious, the property is multi-level, but it is easy to get around with the golf cart that runs up and down, 2 pools, hot tub, small beach area, wonderful restaurant and a spa. The most amazing breakfast you will ever have is included!!! The staff is just so attentive and gracious. Two weeks later and our family group of 12 are still talking about how perfect the hotel was. We would highly recommend and would love to return someday - highest rating possible!

The check-in was very friendly and helpful. The breakfast offered a variety of dishes, and the wait staff was very courteous and helpful. The accommodation was neat and clean with 2 windows providing light and fresh air. The bed was comfortable. The road directly in front of hotel was extremely busy with traffic and very noisy. If you wanted to go for a walk, it would not be peaceful and much care needed to be taken to keep safe with all the traffic and narrow space to walk at some points on the road. The patio just outside the accommodation was very small, about 4 feet by 8ft. and offered very little privacy. The pool did have lounge chairs and umbrellas, but not that many. If you didn't go to the pool early enough, you would not get a lounge chair. The staff did not open the pool umbrellas. So, the guests needed to raise the umbrellas which was quite difficult since the locking pin was hard to insert, and much force was needed to push the umbrella up. The afternoon sun was very intense, and the umbrellas did not tilt to block the sun, so there was almost no place to sit with shelter from the sun. The pool area could have been cleaner, as there was an old, stained cigarette butt near the individual table and chewing gum stuck on the table on the lower flat surface.

The property, service and food were amazing! Highly recommend.

Great location, clean hotel.

Everything was amazing!