Inland Empire Adventure Holidays

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Upon arriving on Wednesday evening, I waited approximately three hours to check in and was not able to access my room until around 8:00 PM. After an already exhausting day preparing for surgery, this was incredibly frustrating and unacceptable. When I finally entered my room, I immediately noticed it smelled strongly of smoke. Even more concerning, there were used contact lenses on the floor, making it obvious that the room had not been properly cleaned or inspected before being assigned to a guest. This was especially alarming considering I was about to recover from surgery in what should have been a sanitary environment. Because of the condition of the room, I had to be moved to another room. Unfortunately, that room was located near the pool area where there was extremely loud music for much of my stay. I specifically booked this hotel to recover from surgery, yet I spent my recovery listening to high-volume music while trying to rest. I called the front desk multiple times regarding the noise, but the issue was never adequately resolved.

Overall, we had a great stay thanks to many of the incredible staff members. The valet team, bellmen, housekeeping, and the pool/bar staff were all outstanding! They were friendly, attentive, and genuinely made us feel welcome. Their excellent service was the highlight of our visit. Unfortunately, our experience with the front desk was disappointing. The air conditioning in our bedroom never worked properly. After reporting the issue, we were told an engineer had been sent to our room, but nothing changed. We ended up leaving the living room A/C running at full blast with the bedroom door open just to make the room comfortable enough to sleep in. The weather was extremely warm and humid. It’s unfortunate that such a significant issue wasn’t resolved, especially when the rest of the staff provided such exceptional service. The employees working valet, bell services, housekeeping, and the pool/bar truly deserve recognition! They made a lasting positive impression despite the unresolved room issue.

Bucket list stay in Berkeley! Gorgeous views, impeccably maintained & kind staff. Will stay again!

Had a fantastic stay at Kimpton La Peer! The hotel is stylish, impeccably clean, and perfectly located in the heart of West Hollywood. The staff was warm and attentive, making us feel welcome from the moment we arrived. Beautiful rooms, great atmosphere, and an overall wonderful experience. Would definitely stay here again!

Upon arriving on Wednesday evening, I waited approximately three hours to check in and was not able to access my room until around 8:00 PM. After an already exhausting day preparing for surgery, this was incredibly frustrating and unacceptable. When I finally entered my room, I immediately noticed it smelled strongly of smoke. Even more concerning, there were used contact lenses on the floor, making it obvious that the room had not been properly cleaned or inspected before being assigned to a guest. This was especially alarming considering I was about to recover from surgery in what should have been a sanitary environment. Because of the condition of the room, I had to be moved to another room. Unfortunately, that room was located near the pool area where there was extremely loud music for much of my stay. I specifically booked this hotel to recover from surgery, yet I spent my recovery listening to high-volume music while trying to rest. I called the front desk multiple times regarding the noise, but the issue was never adequately resolved.

Bucket list stay in Berkeley! Gorgeous views, impeccably maintained & kind staff. Will stay again!

good

Had a lovely stay here on 4th of July. The view from the restaurant on the top floor was gorgeous, and they even dimmed the lights during the fireworks show. My companion and I really enjoyed the pool area, and the room and amenities were very clean and comfortable. All the staff that helped us were very friendly and professional. Heads up, balconies are locked and parking is $50 valet only. Had such a lovely stay here.

Very cool property. Small and relaxed. Honestly, I never leave reviews but felt compelled. Best staff I’ve encountered post pandemic, where most others have regressed. Lovely stay.

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

Bucket list stay in Berkeley! Gorgeous views, impeccably maintained & kind staff. Will stay again!

Checking in was rough at Hotel Riu The unfriendly clerk asked for my credit card which I didn’t have on me immediately so I went out to where my husband who was in the rental car(just got off a 6 hour flight.)He came in with me and gave his card and it was approved. We both went back to our vehicle after getting our key cards and the male clerk chased behind me and said my card didn’t go through. I ( felt like a criminal)so I followed him back in. He doubled checked and sure enough it hAD gone through! No sorry no waters given like the other patrons. On a good note the breakfast buffet was delightful and clean rooms