Banco Chinchorro Adventure Holidays

Booked two rooms. One room had no issues, and the kids were happy with their space. Unfortunately, the other room had a heating problem during a NYC deep freeze. The first night, the temperature was around 63°F. I contacted the front desk the next day, and they promptly sent a very polite and professional technician. The heat improved, though it didn’t fully reach a comfortable level; the second night it maxed out at 66°F. During checkout, Carolyn handled the situation with genuine care and professionalism. She took the time to listen and made sure I felt satisfied with how the issue was addressed. Thank you, Carolyn.

Breakfast was great, room was clean, staff was absolutely amazing!

We were moved from one room to another due to a very loud wedding or party next door. Both rooms needed maintenance -night bulbs out, drains stopped up. The room was generally clean just worn. Sad to see such an iconic hotel this way! The courteous staff, lush vegetation and experiential cabana rooms will entice us to return again.

Very pleasant - gorgeous staff.

Staff was so kind and helpful! Room was very clean and with great views! Beautiful hotel and I would definitely recommend staying here.

Excellent room and service. Gift shop closed before it was supposed to, even though employee saw me standing there. Food was bad, so I would stay there again, but would venture out to eat.

Can’t say enough good things about the staff and service. We were only there for one night, but we were treated like special guests. Gorgeous decor, fitness center, pool, rooms, ba to rooms. Our requests were accommodated, the kids got little gifts from the staff, the in-room dining meals and Ospero breakfast were delicious, the views were spectacular, the amenities were plentiful. We usually don’t like to stay at the same hotel more than once, but this one definitely “rose” to our needs and likes. Thank you!

Amazing rooms. Seamless check in

This was my 5th stay in 6 months. It is because the staff make me feel like home. Special thank to Jasmine!!

Booked two rooms. One room had no issues, and the kids were happy with their space. Unfortunately, the other room had a heating problem during a NYC deep freeze. The first night, the temperature was around 63°F. I contacted the front desk the next day, and they promptly sent a very polite and professional technician. The heat improved, though it didn’t fully reach a comfortable level; the second night it maxed out at 66°F. During checkout, Carolyn handled the situation with genuine care and professionalism. She took the time to listen and made sure I felt satisfied with how the issue was addressed. Thank you, Carolyn.

Breakfast was great, room was clean, staff was absolutely amazing!

Courteous and helpful staff. Clean, great amenities

Amazing location, very clean and staff were delightful!! Will definitely come back next time in Rome!

The problem is Flow Miami is NOT a hotel. The fact they call it one is very misleading. This is an apartment building that rents out some lower floor studio apartments as hotel rooms. There is a small desk at the front door but there are no basic hotel services. No phone in room. No safe. No internet. No normal hotel keys - you get a fob and are told its $100 fee if you lose it. No room service. No room cleaning - unless you pay $150 per occurrence. No restaurant or lounge. I tried to call down to the desk with the number provided but no one ever picked up. The service was mainly very young staff who seemed bored at the desk. I needed to store my bags for a few hours after check out and they wanted to put them in an adjacent room but they had no hotel bag check tags. I asked for some sort of slip confirming the bags the girl at the desk wrote a post-it-note confirming the number of bags, When I returned the girl sat at the desk and sent me into the room myself to retrieve my stuff. Not exactly secure or professional as other peoples bags were there. The room was fine if you just want a vrbo experience. But thinking you were arriving at a cool Miami hotel to discover you had been mislead when booking was very frustrating.