Hontoon Island State Park Adventure Holidays

clean rooms and exceptional service

The cottage was great, check-in was easy and efficient. Only concern was there were no replacements for garbage bags that were used, I guess that goes with the self-sufficiency in the cottages.

Family oriented

Excellent choice for families. We wanted to hunker down in one spot and relax. With a variety of restaurants, pools and outdoor activities, you can switch it up and relax in one spot for several days. The Flats with Garden view was awesome. Flat layout was very good. Easy to navigate

My wife and I stayed 4 days. Room was great. Very friendly staff. Easy Beach access. Pool bar and restaurant were awesome. Hotel is kept very clean. I would definitely recommend it. This is the kind of hotel that you keep in mind for future returns....

The property was clean and big. Had everything you would need.

I am disputing the charges for my recent stay because the services and accommodations provided were materially different from what was advertised and represented prior to my arrival. I specifically chose this resort over several comparable luxury hotels because of its reputation for exceptional service and the amenities that were advertised. Unfortunately, my experience did not reflect the level of service I paid for. Throughout my stay, housekeeping did not service my room twice daily as advertised. Instead, housekeeping often arrived late in the day after we had already returned, making the service ineffective and preventing us from enjoying the expected turndown and room refresh. Additionally, my family and I repeatedly experienced unnecessary questioning regarding our room number and reservation. Staff members also assumed that my reservation had been made through an agency simply because my confirmation was associated with my business email address. These repeated interactions made us feel singled out and unwelcome rather than valued guests at a luxury property. I also communicated in advance that we were celebrating my daughter’s birthday and was advised that the hotel would acknowledge the occasion. No birthday recognition or accommodation was provided despite those representations. Another significant issue was our inability to access and enjoy certain resort amenities. We were turned away from amenities because they were reportedly at capacity, despite paying

Great stay

Very nice hotel. Convenient location to Orange County Convention Center and The Pointe area.

Great resort thats family friendly and easy access to pools! Love the spacious rooms, and all the offerings!

Wonderful resort

Good

Ok

Needed a new battery for the smoke alarm, kept chirping as soon as we entered the room. front desk said he did not have one. Did I want to check out, how crazy is that!! Gave permission for me to remove the battery, therefore no working smoke alarm all night in room. Toilet kept running intermittently. During checking in clerk said no room that I reserved was available, said they were full but did find a room, said it was an upgrade no charge. No a very good experience at all.