Northern Alps Adventure Holidays

Breakfast buffet was nice!

We had a very pleasant stay at L’Impérial Palace Annecy. The hotel is beautiful, the location is excellent, and overall we really enjoyed our time there. We were touched by the room upgrade and the thoughtful welcome of a bottle of champagne and a cake prepared for us. It was a lovely gesture. The only downside was the leisure facilities. The gym is quite small, and the swimming pool is also a little limited in size, which can make it feel crowded at busy times. Overall, it’s a lovely hotel and we would happily return.

AVOID: Did not have hot water in the shower for several days. Spoke to the front desk four times (to Manon and Natasha); each time, they told me they were aware of the problem, that a technician had come, and that the problem was fixed. We stayed in Chamonix because my husband ran the UTMB marathon: when he finished the marathon, he had a cold shower and shivered for hours. Hot water is a basic requirement of any hotel, and the problem was not fixed until the last morning of our stay. At check-out, I asked for a partial refund due to the persistent problem; the receptionist told me to send an email. I did so: no response at all from management. Unprofessional. Furthermore, the room was outdated and unclean (hair in bathroom, bed). One of our worst hotel experiences worldwide. Chamonix is beautiful — but stay elsewhere!

Rooms need an update. Very old style. But the price is right and free parking in garage. Had everything you need if you’re going to cook. I mean every thing. We had two showers and sinks to wash. One toilet for three is great but if you had 6 I don’t think that would work. We stayed on bottom floor like a dungeon and was disappointed by that but to chicken to ask to stay on floor 2, 3, 4 or 5th floor. It would have been epic for the view. Like I said we were in the dungeon without a view. So disappointing

Friendly staff and comfortable stay, convenient location next to train station. Highly recommended!

Breakfast buffet was nice!

AVOID: Did not have hot water in the shower for several days. Spoke to the front desk four times (to Manon and Natasha); each time, they told me they were aware of the problem, that a technician had come, and that the problem was fixed. We stayed in Chamonix because my husband ran the UTMB marathon: when he finished the marathon, he had a cold shower and shivered for hours. Hot water is a basic requirement of any hotel, and the problem was not fixed until the last morning of our stay. At check-out, I asked for a partial refund due to the persistent problem; the receptionist told me to send an email. I did so: no response at all from management. Unprofessional. Furthermore, the room was outdated and unclean (hair in bathroom, bed). One of our worst hotel experiences worldwide. Chamonix is beautiful — but stay elsewhere!

Beautiful hotel, welcoming and helpful staff, nice rooms, the softest towels and guest robes! Would stay again!

Breakfast buffet was nice!

AVOID: Did not have hot water in the shower for several days. Spoke to the front desk four times (to Manon and Natasha); each time, they told me they were aware of the problem, that a technician had come, and that the problem was fixed. We stayed in Chamonix because my husband ran the UTMB marathon: when he finished the marathon, he had a cold shower and shivered for hours. Hot water is a basic requirement of any hotel, and the problem was not fixed until the last morning of our stay. At check-out, I asked for a partial refund due to the persistent problem; the receptionist told me to send an email. I did so: no response at all from management. Unprofessional. Furthermore, the room was outdated and unclean (hair in bathroom, bed). One of our worst hotel experiences worldwide. Chamonix is beautiful — but stay elsewhere!

Friendly staff and comfortable stay, convenient location next to train station. Highly recommended!