Gold Coast Adults Only Holidays

The suite I got was unbelievable , best view ever from Brooklyn bridge . The service , the staff , everything perfect . Just the roof & pool and the is nothing crazy, honest , is very little , . Few chairs lit bit disappointed from the one in Miami . …

We arrived at 4:30pm and computers were down, we waited half an hour in line to check in before we had to leave our bags in a storage room so we could make our reservation. When we returned they didn’t have the double bed room that we prepaid for, put us in another room but didn’t have bedding for the pull out couch, so we had no blankets to sleep with. The next day they said they would let me know if our room became available and it never did. No one ever came to service the room we were placed in, in the 3 days we were there. We asked for 4 towels, they would bring us 3. I complained to deaf ears. There was a set of 4 dirty wine glasses on a table outside of the elevator that were there from the day we checked in to the day we checked out. Would not recommend, and I seldom write reviews.

Very nice hotel in a great location to Theatre district and Times Square. Great buffet breakfast, very helpful and friendly staff !

The suite I got was unbelievable , best view ever from Brooklyn bridge . The service , the staff , everything perfect . Just the roof & pool and the is nothing crazy, honest , is very little , . Few chairs lit bit disappointed from the one in Miami . …

Very nice hotel in a great location to Theatre district and Times Square. Great buffet breakfast, very helpful and friendly staff !

El lugar estuvo muy bien: limpio, personal amable, desayuno rico, cocina normal. Lo unico que no me gusto fueron sus politica de early check in. Ya que mi esposo y yo necesitabamos early check in asi que una semana antes me comunique con el servicio al cliente donde me atendieron por mensajes un chico llamado Alex, yo le pregunte si aqui ofrecian ese servicio y me dijo que si pero a disponibilidad. Para mi con eso estaba bien porque antes en el Holiday Inn Paris fue la misma situacion, nosotros llegamos de madugada solicitando el early check in y por dicha si tenian disponibilidad, asi que esta vez de igual forma mi esposo y yo esperabamos llegar al hotel a pedir el servicio y ver si habia disponibilidad. Pero para nuestra sorpresa cuando llegamos nos dijo un joven en la recepcion que no nos podian hacer el early check in aun porque no estaba la persona que se encargaba de eso y que el no tenia autorizacion. Siendo asi le pedimos que nos cobrara 1 noche mas (ya teniamos pago 5 noches) con tal de poder alojarnos pero dijo que tampoco podia hacerlo. Para nosotros fue desgastante y frustante que luego de volar tantas horas para llegar ahi en plena madrugada con frio de -4 no nos pudieran ayudar, pero no incistimos y nos fuimos a buscar donde pasar la noche. Al final solo encontramos lugar en un motel de muy mal gusto y al mismo precio que costaban las noches en el Holiday. No entiendo como es que un hotel de esta cadena tan grande no podia hacer reservaciones las 24/7.