Brussels West Adults Only Holidays

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.

Good location & Helpful staff. The room needed a better daily clean.

Hotel was great, room was clean and presentable. Air-conditioning was a welcome relief during the summer.. Breakfast is really worth it as well. Parking is close by in the public car park with EV charging

Would stay again.

Was a perfect place for a quick turnaround in Brussels.

My daughter’s dirty clothes—placed directly next to her travel bag on the floor—went missing during our stay. We lost hundreds of dollars in high-end activewear, including a Lululemon jacket, a Vuori set, Alo socks, and a Vuori halter. When I reported it, front desk staff claimed housekeeping "accidentally tossed" the clothes into the trash and that the refuse had already been collected. They refused to show camera footage to verify who entered the room, denied any theft, and insisted it was my mistake for leaving clothing near the bin. Considering how small the room trash cans are, it is completely unreasonable to claim a full wardrobe's worth of bulky clothes was mistaken for garbage. Management took zero accountability and offered no compensation or reimbursement for our lost property—they simply comped a single breakfast. I am deeply disappointed by the lack of responsibility and security here. I would not recommend staying at a hotel that takes so little care of its guests' personal belongings.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.

Hotel was great, room was clean and presentable. Air-conditioning was a welcome relief during the summer.. Breakfast is really worth it as well. Parking is close by in the public car park with EV charging

Nice hotel. It was comfortable and in a great location. Beautiful to have breakfast beside the canal.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.