The in-flight services are very good, but the experience at Luton airport needs some improvement. We had to wait for a long time the stairs and the bus to come and then the bus has to wait for its path to clear. Then there are very long queues at the border. It was nearly an hour after landing when I stepped out the airport. The shuttle bus to the train station run at very low freqency (twice an hour) and local taxies are not allowed to wait in the airport. The only option is Addison Lee, which charge a ridiculous price to go anywhere. Ended up having to trust random minicab found online.