Ratings based on 987 verified reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 23 Sep 2019
Well presented, great shower and comfy bed. Only issue with our room was that it didn’t have a window to the outside, it was a internal window into the building which made the room feel quite dark. The tram outside can connect you to the centre of town in about 15-20mins.
Comment from Hotel Management
26 Sep 2019 by Sarina, Hotel Management
Dear Anonymous Thank you so much for your amazing feedback. It is a pleasure for us to hear that you fully enjoyed your stay here with us. For the next time you can just ask our reception staff to change to another room with a window which is facing the street. We are looking forward to welcome you back soon again. Best regards Till Bächtold Resident Manager
5 out of 5
by a verified traveller from FL

Posted 20 Sep 2019
The check in staff was super nice and so helpful.
Comment from Hotel Management
21 Sep 2019 by Till Bächtold, Hotel Management
Dear Michelle, Thank you very much for your great feedback. We are delighted that you enjoyed your stay with us and that our staff was nice and helpful. We already look forward to welcoming you back again soon. Happy Weekend! Best regards, Till Bächtold Resident Manager
5 out of 5
by a verified traveller

Posted 18 Sep 2019
Comment from Hotel Management
19 Sep 2019 by Sarina, Hotel Management
Dear Anonymous Thank you for your rating. We look forward to seeing you again soon and wish you all the best in the meantime. Best regards Till Bächtold Resident Manager
5 out of 5
by a verified traveller from Miami

Posted 8 Sep 2019
It was lovely close to the tram, lovely staff, nice beds, rooms
Comment from Hotel Management
9 Sep 2019 by Sarina , Hotel Management
Dear KellyFiume Thank you for your feedback and for staying here. I am happy to read that you were perfectly looked after and that all our employees were friendly and competent. I will share your super feedback with my collueges, I’m sure they are going to be happy. We are looking forward to welcome you back again soon. Best regards Till Bächtold Resident Manager
4 out of 5
by a verified traveller

Posted 4 Sep 2019
Great service, I keep going back for a reason and not just because of convenience.
Comment from Hotel Management
7 Sep 2019 by Sarina, Hotel Management
Dear Anonymous Thank you very much for your very flattering feedback. I am happy to read that you were perfectly looked after and that all our employees were friendly and competent. I will share your super feedback with my collueges, I’m sure they are going to be happy. We are looking forward to welcome you back again soon. Best regards Till Bächtold Resident Manager
5 out of 5
by a verified traveller

Posted 20 Aug 2019
The location is very convenient. Great accessibility
Comment from Hotel Management
20 Aug 2019 by Till Bächtold, Hotel Management
Dear PrakashKoppa, Thank you very much for your review. We are pleased to read that you enjoyed your stay with us and already look forward to welcoming you back again soon. Best regards, Till Bächtold Resident Manager
4 out of 5
by a verified traveller

Posted 19 Aug 2019
Property is like new! Love the big room, big comfy bed and the big shower with the included toiletries. Best part is they have scooters to loan out for the day to see the area. Also nicely located on the tram to get into the city or come in from the airport. Restaurant downstairs (Nemi) was able to cater for celiac, just took some explaining. So that was a huge plus.
Comment from Hotel Management
20 Aug 2019 by Sarina, Hotel Management
Dear Anonymous Thank you for staying with us and taking the time to write such a great feedback. I'm very happy to read that you felt so welcome and had a great time in Zurich. I will gladly pass on your kind words to the team. It would be a pleasure if we can welcome you back soon again. Best regards Till Bächtold Resident Manager
4 out of 5
by a verified traveller

Posted 18 Aug 2019
The staff were extremely helpful. It is a little bit away from the old town and main station but there is a tram station right outside the hotel. No coffee maker is the big problem for American visitor because there is no cofffee shop closeby.
Comment from Hotel Management
18 Aug 2019 by Till Bächtold, Hotel Management
Dear Anonymous, Thank you very much for your review. We are especially glad to hear that our staff was helpful. We will happily forward your compliment to them. As you noticed we do not have coffee makers in all our rooms. Only our Platin rooms and the Suite are equipped accordingly. Maybe you would like to try our restaurant NENI, which serves coffee, for your next stay. We already look forward to welcoming you back again soon. Best regards, Till Bächtold Resident Manager
5 out of 5
by a verified traveller

Posted 13 Aug 2019
Fantastic service and friendly staff. It is also close to Toni-Areal tram station.
Comment from Hotel Management
13 Aug 2019 by Sarina , Hotel Management
Dear Anonymous Thank you so much for your kind feedback. It was a pleasure for us to welcome you and we really hope to welcome you back soon again. Best regards Till Bächtold Resident Manager
4 out of 5
by a verified traveller

Posted 19 Jul 2019
Hotel was super cool, parking was great, the staff were AMAZING! the food was good and and sauna upstairs were nice as well. The beds weren’t super comfortable but everything else was wonderful
Comment from Hotel Management
20 Jul 2019 by Sarina , Hotel Management
Dear Anonymous Thank you so much for your amazing feedback. It is a pleasure for us that you fully enyojed our personal service and that we convince you. We are looking forward to welcome you back soon again. Best regards Till Bächtold Resident Manager