Zoo de Castellar

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

On the plus side the apartment was great, quiet and cool. It had what we wanted and it was well situated so nothing was too far too walk. The bed was comfortable and there was plenty of space. On the minus side, the listing on the Hotel site was a bit misleading. The first photo is of the beach entitled View from property - which was one of the reasons I chose it. The apartment is in the middle of a set of streets with no view at all. The host does not speak English - though Google translate worked fine and she was very helpful. Finally the listing says free parking. There isn't any parking at all! There is a station car park 2 minutes away at 16EUR per day.

Not enough wardrobe space for a week stay. Staff were extremely helpful and the Hotel is very well situated