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Reviews of Hotel & Spa Real Ciudad de Zaragoza

4 out of 5
Hotel & Spa Real Ciudad de Zaragoza
Ctra Huesca, km. 7, Poligono Ciudad del Transporte, Zaragoza, Zaragoza

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 97 reviews" "
Rating 8 - Good. 40 out of 97 reviews" "
Rating 6 - Okay. 20 out of 97 reviews" "
Rating 4 - Poor. 7 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable room, but good restaurant for dinner
This hotel is located far from attractions, located in an industrial area with lot of trucking loading area, not worth the money, definitely not 4 stars hotel! The temperature was not able to be regulated, either too hot or too cold. The breakfast was ok, but the dinner was good food, except the parking garage door was hidden in area that can’t find to open or exit with room key.
Stayed 1 night in Dec 2023

6/10 Okay

Manuel

Liked: Cleanliness
Response from Marta Antoñanzas – Dirección on 27 Feb 2024
Estimado Manuel, Gracias por su valoración. Esperamos poder mejorar para alcanzar el 5. Saludos,

4/10 Poor

Dave

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Never gain
I booked this hotel mainly on geographical location as I was going to be working in Ejea de los Caballeros, in relation to other hotels inside the city it was expensive, so I was expecting a premium property, after I booked I realised it was on an unsightly industrial estate, although the building looked good from the outside, on check in I asked about eating and was told a reservation should be made as it was busy, I said ok can o have 2130 to which I was told I had to go to the restaurant (around 20 metres away) to book, I think this is the first time a 4 star restaurant has told me this, so I did it, the menu was very limited and I expected a better choice from a 4 star restaurant however the food was reasonably well cooked and taste was reasonably good, my room was very dated and tiny, I was expecting a lot more due to the cost of the room, there was no Wi-fi log in details in the room and no information given at check in, on check out I noticed a sign on the wall at reception, surely this should’ve been pointed out at check in if it’s not in the room or on the welcome card ? the following night I decided on a different hotel in the city centre I paid €10 less and had a room 3 times the size with much better customer service, I will not stay here again as the comfort is well below 4 star standard and the cost is well above local prices
Stayed 1 night in Jul 2020

8/10 Good

Cesar, Barcelona

Confortable overnight stay in Zaragoza
Everyone in the hotel were very friendly, from the guy at the front desk at check in, who also made sure we had a crib for our baby, to the lady in charge of the cafeteria who helped us with the sterilization of the baby bottles in the morning. The hotel is ok, has nice rooms of good size, it is located in the outskirts of Zaragoza, and is mostly up to date in room decoration. I would stay again when going through Zaragoza.
Stayed 1 night in Sep 2018

8/10 Good

d k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night but nowhere to walk to.
Nice rooms, in a very industrial area with hundreds of trucks in and out. Evening meals poor, breakfast ok for the cost.
Stayed 1 night in Jul 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was very handy for the motorway with easy access, staff were very helpful and friendly
Stayed 1 night in Nov 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Julian

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant shut
Disappointed as the hotel restaurant was shut so after a 7/8 hour journey we had to drive to the local village to find a restaurant. We had earlier been advised about the Spa being closed but if notified that the restaurant was shut we would have changed the booking. The staff were friendly but the room was on the small side.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a transport hub. Easy access to motorway. Stayed overnight on our way to and from Spain. Very friendly staff and good food at a great price. Four courses including wine twenty euro.
Stayed 1 night in Sep 2017

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel once you find it!!!
Good hotel but not easy to find. It's right in the middle of an industrial estate and so long as you find the signs for Citudad Transporte you'll find it easily but signs are not so easy to find. Satnav co-ordinates did not find it either.
Stayed 1 night in Jul 2017

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
A decent stop off for one night outside the city.
First of all the hotel is very difficult to find. Even when you can see it from a distance it is hard to get to. There is not enough information on how to get to it. It is on an industrial estate but there are a lot of confusing signs and none match the address given. When we arrived the reception could not find my booking and it took 20 minutes or so to sort out. They were very apologetic. I mentioned the difficulty in accessing the hotel to the receptionist and he said that even with GPS it's hard to find. The room was well furnished, clean, comfortable bed and had a fridge. The bathroom was good. WiFi worked well. We did not use the restaurant but the coffee in the bar was good and there was a simple breakfast available there which is not advertised.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great stop if passing by
Description is accurate. The only problem was the bed that was uncomfortable.

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for tourism or corporate stay
Great hotel, the Gym downstairs is excellent, not included but good option to have. Breakfast was very nice and the main reception area is very welcoming nice place to have a coffee and do some work emails, etc.

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing 4 star
This is described as a 4 star Hotel, it`s not, it was good value for what we paid but it is not 4 star. It is in an industrial estate with run down and closed industrial units next door. The bathroom was very good, the bedroom was small with an uncomfortable bed. It advertises a roof terrace and bar, this was not open as it only opens in the summer.This was the 12th September and was 35 deg at 7pm. It is also difficult to find The staff were very good and the restaurant produced good food at a very reasonable price.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok

10/10 Excellent

KENNETH, Hastings

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stop over
It was a good stop on our way down to Torrevieja,so good that we stopped again at the same hotel on the way back. The evening menu was great and good value as was the breakfast. Secure under ground parking which they did not charge for.Staff friendly and helpful.

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Monk, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stopping point
This is a nice hotel with good sized rooms and helpful staff. There's a bar/cafe/restaurant which again does decent, well priced food and drink. The location is on an industrial estate outside of Zaragoza but do not let this put you off - loads of parking and easily accessible as it's close to the main Zaragoza/Huesca road so a great hotel if you want some where to stop en-route in Northern Spain.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good place for an overnight stop off.
We used this hotel for an overnight break on our touring holiday. We had difficulty finding the hotel with our sat-nav as the address doesn't have a number due to it being situated on a large transport park. This resulted in us being directed off the motorway into the adjacent village and then having to ask for directions to the hotel. Once there, the hotel was well presented and had helpfull english speaking staff. It has good facilities and a very reasonably priced restaurant ( 10 euros each for a 3 course dinner including a bottle of wine, each!!!) which is fortunate as the hotel is in quite an isolated location if you want to eat elsewhere. The room was modest but clean and surprisingly quiet given the hotels location. I would not reccomend this hotel if you are wanting to stay in Zarragosa as it is some distance from the town. I would reccomend it for an overnight stop off which is what we did.

8/10 Good

Gary, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Ciudad De Zaragoza
A great hotel in a industrial neighbourhood. Everything was good about the hotel and would recommend it to all business and short stay travellers, not the place for a romantic break?

6/10 Okay

Marta Maria

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Marta Antoñanzas – Dirección on 27 Feb 2024
Estimada Marta María,Muchas gracias por su valoración, esperamos que vuelva a nuestro hotel y mejorar su opinión.Gracias y saludos,

10/10 Excellent

J Raul

Stayed 2 nights in Jan 2024
Response from Marta Antoñanzas – Dirección on 27 Feb 2024
Estimado J Raul,Muchas gracias por valorarnos con un 5 sobre 5. Esperamos que vuelva al hotel cuando desee. Saludos,

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Sitio tranquilo y con transporte público cada media hora a la ciudad. Limpio y personal amable
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cliente del establemiento
Stayed 2 nights in Oct 2023

8/10 Good

Jordi Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel se encuentra en un poligono donde hay mucha actividad, pero no impide que sea un hotel tranquilo , no se escucha ruido .Buen acceso y facilidad para aparcar, justo al lado del hotel.Habitación amplia y bien acomodada.En general , hotel muy recomendable.
Stayed 1 night in Sep 2023

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El spa.
Stayed 1 night in Sep 2023
Response from Marta Antoñanzas – Jefe Recepción on 9 Sept 2023
Estimada Rosa María,Gracias por darnos la máxima valoración y destacar el spa.Esperamos poder recibirles de nuevo en un futuro.

4/10 Poor

oscar

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El hotel demasiado bonito en la fotos, para luego lo que es. Hotel de paso y de camioneros. Mucho que arreglar y mejorar.
Stayed 1 night in May 2023
Response from Marta Antoñanzas – Jefe Recepción on 27 May 2023
Estimado Óscar,Gracias por dedicar unos minutos de su tiempo en valorar su reciente estancia en nuestro hotel, la cual lamentamos no haya sido del todo satisfactoria. Estamos en proceso de actualizar y mejorar nuestras instalaciones. Esperamos que nos dé otra oportunidad y lo pueda comprobar. Saludos cordiales, Marta Antoñanzas - Jefe Recepción

10/10 Excellent

Rodriguez

Stayed 1 night in May 2023
Response from Marta Antoñanzas – Jefe Recepción on 14 May 2023
Estimado Sr. Rodriguez,Muchas gracias por su tiempo y darnos una valoración de 10, es siempre nuestro objetivo a cumplir. Esperamos que vuelva a hospedarse en nuestro hotel en próximas visitas a Zaragoza. Saludos, Marta Antoñanzas – Jefe Recepción

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Hotel con un buen spa, habitaciones renovadas hace poco, comida muy buena, vale la pena, lo único la ubicación, es un polígono industrial y hay poca cosa que hacer por allí
Stayed 1 night in Apr 2023
Response from Marta Antoñanzas – Jefe Recepción on 27 May 2023
Estimada Pilar,Muchas gracias compartir su opinión con el resto de viajeros. Le agradecemos su comentario sobre el spa, la comida y las instalaciones. Esperamos volverle a ver pronto en nuestro hotel. Saludos cordiales. Marta Antoñanzas – Jefe Recepción

10/10 Excellent

AGUSTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo, limpio y personal atento
Hotel ubicado en un polígono que para una estacia profesional está muy bien
Stayed 2 nights in Apr 2023
Response from Marta Antoñanzas – Jefe Recepción on 27 May 2023
Estimado Agustín,Muchas gracias por su tiempo y darnos una valoración 10, es siempre nuestro objetivo a cumplir. Esperamos que vuelva a hospedarse en nuestro hotel en próximas visitas a Zaragoza. Saludos, Marta Antoñanzas – Jefe Recepción

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilloso todo y personal super agradable y atento. Gracias!
Stayed 1 night in Apr 2023
Response from Marta Antoñanzas – Jefe Recepción on 20 Apr 2023
Estimado Óscar,Nos alegra enormemente que nos haya valorado 5* y haya compartido sus comentarios con el resto de viajeros. Es un placer para nosotros, atender a clientes como ud. Transmitiré al resto del personal su agradecimiento, que es mutuo. Esperamos que repita estancia cuando desee. Muchas gracias y reciba un cordial saludo, Marta Antoñanzas - Jefe Recepción

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Marta Antoñanzas – Jefe Recepción on 27 May 2023
Estimada Tatiana,Gracias por dedicar unos minutos de su tiempo en valorar su estancia en nuestro hotel, la cual lamentamos no haya sido del todo satisfactoria. Esperamos que vuelva en otra ocasión y compruebe la mejoría. Saludos, Marta Antoñanzas - Jefe Recepción

10/10 Excellent

Alfonso

Stayed 1 night in Mar 2023
Response from Marta Antoñanzas – Jefe Recepción on 9 Apr 2023
Muchas gracias por dedicar su valioso tiempo en valorarnos con la más alta puntuación. Es para nosotros un gran orgullo, y una motivación que nos lleva a seguir esforzándonos para mejorar día a día. Esperamos volver a verle pronto. Reciban un cordial saludo

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto. Un sitio muy recomendable.
Stayed 1 night in Mar 2023
Response from Marta Antoñanzas – Jefe Recepción on 9 Apr 2023
Muchas gracias por su tiempo y darnos una valoración 5*, es siempre nuestro objetivo a cumplir. Esperamos que vuelva a hospedarse en nuestro hotel en próximas visitas a Zaragoza. Saludos, Marta Antoñanzas – Jefe Recepción

10/10 Excellent

Claude

Stayed 1 night in Mar 2023
Response from Marta Antoñanzas – Jefe Recepción on 9 Apr 2023
Muchas gracias por su tiempo y darnos una valoración de 10, es siempre nuestro objetivo a cumplir. Esperamos que vuelva a hospedarse en nuestro hotel en próximas visitas a Zaragoza.

6/10 Okay

Josep

Stayed 1 night in Mar 2023
Response from Marta Antoñanzas – Jefe Recepción on 9 Apr 2023
Gracias por el tiempo dedicado a realizar la encuesta. Esperamos que vuelva al hotel en próximas ocasiones. Saludos,

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lugar a las afueras de la ciudad pero muy recomendable,con aparcamiento gratuito , habitaciones y baño muy amplios y equipados
Response from Daniel on 20 Dec 2022
Estimado Michel,Muchas gracias por dedicar su valioso tiempo en dejarnos sus comentarios y a valorarnos con la más alta puntuación. Es para nosotros un gran orgullo, y una motivación que nos lleva a seguir esforzándonos para mejorar día a día. Nos alegramos que la estancia haya sido de su agrado y nos recomiende. Esperamos volver a verle pronto. Reciban un cordial saludo. Daniel Guerrero. Director.

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Daniel on 14 Dec 2022
Estimado Tomas,Muchas gracias por dedicarnos un momento y darnos una valoración de 8, para nosotros es muy importante que recibir esta puntuación. Esperamos volverle a ver pronto en nuestro hotel. Saludos cordiales. Daniel Guerrero. Director

8/10 Good

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
En zona de pabellones industriales
Stayed 2 nights in Oct 2022
Response from Daniel Guerrero on 19 Oct 2022
Estimado Angel, Muchas gracias por su tiempo en comentar y valorarnos con 4*. Estamos situados en una zona industrial, pero tenemos bus al centro de Zaragoza y buenas conexiones por autovía o carretera. Esperamos volver a verle pronto en nuestro hotel. Saludos cordiales. Daniel Guerrero. Director

8/10 Good

Diego

Liked: Room comfort
Las habitación està bien però las Instalaciones en general antigues
Stayed 1 night in Oct 2022
Response from Daniel Guerrero. Director. on 10 Oct 2022
Estimado Diego,Muchas gracias por dedicarnos su tiempo a dejarnos su valoración y su comentario. Estamos en proceso de actualizar las instalaciones. Esperamos que la próxima vez que nos visite pueda comprobarlo. Saludos, Daniel Guerrero. Director

8/10 Good

JOSE

Stayed 1 night in Oct 2022
Response from Daniel Guerrero. Director. on 10 Oct 2022
Estimado José, Muchas gracias por dedicar su valioso tiempo en dejarnos sus comentarios y su valoración. Es para nosotros un gran orgullo, y una motivación que nos lleva a seguir esforzándonos para mejorar día a día. Esperamos volver a verle pronto. Reciban un cordial saludo. Daniel Guerrero. Director.

6/10 Okay

jose, amposta

Business traveller, Travelled with partner
Liked: Property conditions & facilities
La habitacion estaba bastante bien..la cena en el restaurante genial, nos pedimos jamón ibérico y unas hamburguesas, que por cierto se notaba que eran caseras.... Los camareros bastante simpaticos y graciosos, creo que uno de ellos era nuevo Dani, por cierto, ya que el otro no paraba de llamarle jejejeuna biena velada... Cosas a mejorar, el baño de la habitacion super incomodo, pequeño, la ducha nefasta con un pequeño grifo que al ducharte salpicana todo el cuarto de baño, el desayuno malisimo, lo huevos secos, la bolleria industrial nada fresca, el cafe malisimo, en este aspecto me senti bastante desepcionado , ya que si pagas un desayuno por lo menos encontralo en condiciones, al final nos hemos ido sin desayunar.
Stayed 1 night in Sep 2022
Response from Daniel Guerrero on 12 Sept 2022
Estimado José,Agradecerle el tiempo invertido en darnos su valoración y sus comentarios, nos satisface mucho que haya disfrutado de nuestro servicio de cenas y su habitación. En cuanto al baño, ya hemos subsanado la incidencia y hemos reportado el resto de sus comentarios a cada departamento. Esperamos volver a verle muy pronto para que sea testigo del cambio realizado. Gracias y un saludo. Daniel Guerrero. Director.

10/10 Excellent

Darío

Stayed 1 night in May 2022

6/10 Okay

Ana Belén

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reserva no acertada
Limpieza excelente. Servicio magnífico. La habitación no era la que habíamos sersevado, de una doble con 2 camis de 90 pasó a ser una cama de 135, no estaba adecuada para dos personas. Espacio para una persona no para dos.
Stayed 2 nights in Dec 2021

6/10 Okay

Miguel

Business traveller
Liked: Cleanliness
No entiendo la categoria 4 estrellas, no le daria mas de 3.... habitación pequeña y por no haber no habia ni jabon de banos, tenias que utilizar el de la ducha... Desayuno buffet muy muy justito... Lo unico positivo que el wifi es bastante potente.
Stayed 1 night in Sep 2020
Response from Departamento de Recepción on 2 Oct 2020
Buenos días, Le agradecemos el tiempo dedicado a dejarnos sus comentarios. Nos alegra que haya disfrutado de su estancia en nuestro hotel y que haya valorado positivamente nuestro wifi.Lamentablemente la situación actual covid-19 nos lleva a organizar todo el proceso de una manera más estricta y hermética, Por lo que no podemos dejar en la habitación detalles accesorios, pero siempre están a disposición del cliente solicitándolo en recepción, lo organizamos de la mejor manera para proteger su salud. De todas maneras tomamos en cuenta tus palabras y estudiaremos la mejor manera para mejorar el servicio. Esperamos volver a verle pronto. Un cordial saludo.

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2020
Response from Samuel Jiménez Romero. Director on 2 Oct 2020
Dear sir, thank you very much for the time you have spent in leaving your impressions on our hotel. just to apoligize because the 1st july was the the first day we open from the We hope to see you again soon and be able to improve the things you didn't appreciate. Receive a cordial greeting,

8/10 Good

Jose Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos muy cómodos, la habitación nos gustó mucho y las camas muy cómodas
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
La atención en el restaurante. El personal muy atento y muy profeccional
Stayed 1 night in Feb 2020