Zapotal Holidays from £894

The staff was wonderful

5 Star service and amenities

Hospitality was top. They went above and beyond for my 2-week workong vacation.

Our stay at Lapa Rios was unforgettable from the moment we arrived. Staff were waiting for us as we got off the ferry in Puerto Jiménez, and after a scenic drive to the lodge, we were welcomed with tropical drinks and warm, personal greetings. The attention to detail and level of service throughout our stay were exceptional. We stayed in the Matapalo Suite, which was private, luxurious, and exactly as pictured online. Set deep in the rainforest with panoramic views of the ocean and jungle, it was an incredible place to relax—and the A/C was a lifesaver during the hot, humid rainy season. We often saw monkeys playing right outside our suite, and woke each morning to the calls of howler monkeys. Dining was another highlight. The food was fresh, varied, and well-prepared, and the staff worked hard to accommodate dietary needs—including gluten-free options for one of our group. We also went on several guided hikes led by fantastic naturalists who helped us spot wildlife and made the treks fun and informative, even for our 80-year-old family member. What really sets Lapa Rios apart is the level of care from the entire team. From organizing personalized activities to making sure we were comfortably checked in for our return flight, every detail was handled with professionalism and warmth. Lapa Rios is the perfect mix of eco-adventure and luxury, and we can’t recommend it highly enough.

The room with the private pool was awesome. The staff was exceptional, friendly, helpful and polite. The restaurant is great, the menu amazing and the service is word class. We can only recommend all activities they offer. The guides are very knowledgeable and make you feel safe and taken care of.