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Aparthotel

Residence Park

4.0 star property

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Located close to Strossmayer Promenade and Zagreb Funicular, Residence Park provides a free daily manager's reception, an art gallery on-site and designer shops on-site. Skiers and snowboarders can spend time on the slopes at this aparthotel, which offers ski-in/ski-out access, a free ski shuttle and downhill skiing. The on-site restaurant, Dezman Bar, offers breakfast and brunch. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Outdoor space
  • Parking available

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 200 per vehicle
  • Self-parking fee: EUR 60 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and sofa beds
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Residence Park pet-friendly?

No, pets are not allowed at this property.

How much is parking at Residence Park?

Self-parking is available for EUR 60 per night.

What time is check-in at Residence Park?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Residence Park?

Checkout is at 11:00 AM.

Does Residence Park provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 200 per vehicle applies.

Where is Residence Park located?

Located in the city centre, this Gornji Grad aparthotel offers ski-in/ski-out access, and is within a 10-minute walk of Museum of Illusions Zagreb, Strossmayer Promenade and Zagreb Funicular. Museum of Broken Relationships and St. Mark's Church are also within 10 minutes. Zagreb Central Station is 20 minutes by foot and Zagreb (ZGC-Zagreb Central Train Station) is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.6

Cleanliness

8.4

Location

7.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 6 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 3 out of 22 reviews
Rating 2 - Terrible. 3 out of 22 reviews

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento leggermente piccolo ma nell’insieme Gradevole lo consiglio.
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome experience!

It was an amazing apartment!
Stayed 1 night in May 2019
Verified

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort
Room too small and poorly laid out. Fridge didn’t work Safe didn’t work A/C poor
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Nice but no organization upon our arrival.

We showed up and there was no one at reception. We tried to call and no answer. Thankfully the cleaning staff was around and were able to help locate a building manager. Cleaning staff gave us keys but we had to track down wifi code and code to outside gate. No one there to give instructions. If you know someone is checking in that day, you should probably have someone at reception. We arrived around 4pm which is not late. We tried to email prior to our arrival (about a day or so before) but we never got an email back. Decent rooms but the sheets on one bed had holes.....I hate that. Anyways, I found my VRBO experience in Croatia much better than this.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Laut, könnten nicht schlafen

Gäste nebenan sehr laut, jung, betrunken. Hatten Angst... Auswahl Gäste wie auch kommunizierte regeln in nachts Ruhe nötig... sehr hellhörig...
Stayed 2 nights in Apr 2018
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Loving the location, friendly staffs and great room
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Für 2 Leute einfach spitze - Hotelbesitzer auch super :)
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is quite good place Nice apartment Gggoood 굿파이트먼트
Stayed 2 nights in Aug 2017
Verified

6/10 Okay

Verified traveller

We did not stay there as the management had a problem with the apartments. We were upgraded to main square residence
Stayed 3 nights in Aug 2017
Verified

8/10 Good

kouang-lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Duplex moderne très bel emplacement

Duplex moderne, très bel emplacement. Propre sans plus. Il n'y a personne à la réception, il faut appeler un numéro et le réceptionniste arrive dans 30'. Il avait l'air dépassé car il devait gérer plusieurs appartements mais sympathique.
Stayed 2 nights in Jul 2017
Verified

8/10 Good

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room

I arrived at the hotel after 11pm, but due to some email communication in advance, the hotel staff was waiting for us to arrive and kindly helped us from various points of view. Room was clean and comfortable as long as the number of people are only two, by which it means I stayed with family (total 4) and the living room was fully occupied by the sofa bed, and it was a bid difficult to open my two suitcases. However, my two children were so happy that they could enjoy the first floor as their playing room and I also enjoyed staying with family anyway.
Stayed 3 nights in Jul 2017
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Beware- Bait and Switch.

I had booked a room for 4 nights at the Residence Hotel and emailed to let them know I would be checking in late. They emailed me to tell me that I should go to MAIN SQUARE residence, another hotel. It was only after I checked in that they told me I would be staying there (at the Main Square) and not the room I booked on the website. They said the place I booked had water problems- why hadn't they told me this before? Frankly, it seemed to be a lie. This was a good location, but less good room, long 3 flight walk-up. Like a 3 star hotel with no cleaning service, and definitely not what was advertized.. Beware, this may be a Bait & Switch scam - They post this desirable room on the webpage and stick you with less good one.
Stayed 5 nights in Jul 2017
Verified

6/10 Okay

Pranay

Liked: Staff & service

GREAT LOCATION

APARTMENT WA SMALL FOR A FAMILY OF 4, RECOMMENDED FOR 2 TO PERSONS ONLY. THERE WERE MOSUITOES IN THE ROOMS. TOM WAS VERY COOPERATIVE AND HELPFUL BUT TOLD THAT HE CANT DO ANYTHING REGARDING THE MUSQUITOES PROBLEM.
Stayed 4 nights in Jun 2017
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location - right in the Main Square!

It was great and it would be hard for us to imagine a better location in Zagreb. The staff was friendly and helpful. We had a perfect stay!
Verified

2/10 Terrible

Chiu

Disliked: Staff & service

Bad Experience

Bad Experience with Residence Park, we made the booking on Dec 19/2016 and got the confirmation for our trips to Zagreb in May 15-17/2017, unfortunately when we arrived on May 15/2017 and want to check in, their staff told us they can't offer the rooms for us (we are group of 8 and booked 4 rooms) they send us to another Apartment to stay for one night and then ask us move out next day and find a hotel by ourselves for the day, after we negotiation with them; they find another apartment for 6 of us and the other 2 go to another Apartment. It wastes our time and ruins our entire schedule, we don't have enough time to explore Zagreb this beautiful city and then we have to go back home. Obviously they over booking , don't consider this apartment RESIDENCE APARTMENT
Verified

2/10 Terrible

yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever!

We never got into the apartment, they said there are issues on these apartments which our group had booked 4 apartments out of 7. We were only be advised when we arrived. The first thing they asked was when we booked these apartments. My good guess was overlooked and no rooms were aavailable.Then they moved us to aother apartments which have no air condition as well as under construction on the outer wall. After one night'stay we have to move again to another building which we had to walk up to 5th floor without elevator for another night...never happened before Luke this in my life, this was so upset and frustrating Which ruined our mood in traveling for three days in Zagreb....
Verified

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hard to park

Oh parking is harsh. Very hard to come by. Units are 2 story so heat distribution is unequal. To hot upstairs, too cold downstairs. Room was very clean. Quiet
Verified

2/10 Terrible

Tuncay

Stayed 1 night in Jul 2020
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

K

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2017
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort