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Reviews of Hostel Bureau

2 out of 5
Hostel Bureau
Vlaska ulica 40, Zagreb

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 47 reviews" "
Rating 8 - Good. 8 out of 47 reviews" "
Rating 6 - Okay. 4 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hostel.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game room made a great space to make friends and allow people to hang out outside of the dorm spaces.
Stayed 2 nights in Oct 2023
Response from Hostel Bureau Team :) on 31 Oct 2023
Dear Valerie,Thank you for your feedback, it means a lot to us! We are glad you enjoyed our common areas and hope to see you again soon!Best regards from hostel Bueau team

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Majd

Stayed 1 night in Aug 2023
Response from Hostel Bureau on 19 Aug 2023
Dear guest, thank you so much for taking your time to write us a review :) Means a lot to us to know your real experience. We are really thankful!Kindest regards :)

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hostel Bureau Team :) on 18 Aug 2023
Dear guest, thank you so much for this lovely review about our hostel. Hope to see you again :) Kindest regards :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The Hostel is located perfectly in the centre. The staff were nice, the room was clean and spacious. We only had a one night stay, but will use this Hostel again when we come again in the future for a longer stay in Zagreb.
Stayed 1 night in Jun 2023
Response from Dijana on 6 Jul 2023
Dear guest, thank you so much for taking your time to write us a review. We are so happy you liked everything. We would love to have you again in our hostel. Kindest regards from hostel bureau Team :)!

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hostel with great staff.
Stayed 1 night in Jun 2023
Response from Katarina on 15 Jun 2023
Dear guest,thank you for your kind review! :D We are very happy that you appreciated our efforts and we hope to see you again sometime!Kind regards!Hostel Bureau team

10/10 Excellent

Favour

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how vast the common space was. They have different rooms to hang out with other travelers, cook, surf the net or just chill alone.
Stayed 1 night in Jun 2023
Response from Katarina on 13 Jun 2023
Dear guest, thank you for you kind review! :D Its nice to know that you appreciated our hostel and common areas! We hope that you will visit us again some time! :) Kind regards from Hostel Bureau team :)

10/10 Excellent

Mariana

Stayed 1 night in Apr 2023
Response from Hostel Bureau on 1 May 2023
Dear guest, thank you for your review :) We are very happy that you enjoyed your stay with us. We hope to accomodate you again some time! Kind regards!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hostel, everything was just perfect! Will be back again for sure.
Stayed 1 night in Apr 2023
Response from Hostel Bureau on 23 Apr 2023
Dear Kristina,thank you so much for this amazing review! You just made our day :). We hope to see you back again in the future. Warm hugs from Hostel Bureau staff :)

8/10 Good

Tural

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff.
Hostel in good location and friendly staff working 24/7. Clean and tidy. Have all you need. The only downside is that there is school located in the same building.
Stayed 1 night in Mar 2023
Response from Hostel Bureau on 30 Mar 2023
Dear guest, thank you for taking the time to write us review of your stay with us - we really appreciate it.We are happy when our guests are happy.Hope you will visit us again.Kind regards :)

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Martha, Williamsville

Liked: Staff & service, amenities, property conditions & facilities
I had a private room and loved it, and it may have been the ketlag from the US, but I didn't sleep well at all. I think a lot was the mattress. Other than that it was great! I think the staff and location were the best parts. Tricky to find on Google maps though (for me). It's behind a corner in an alley. I'd search "meet mia" next time.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Bruno on 10 Dec 2021
Dear guest, thank you for your kind review :) It means a lot to us to that you enjoyed it here. Hope to see you again soon! :) Hostel Bureau team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location, clean, and the staff helped me with change my Phone card
Stayed 2 nights in Aug 2021
Response from Katarina S. on 5 Sept 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

8/10 Good

Meegs, Australia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hostel is a little hard to find at night as it is located through a passage on the road and then all the way at the end of an alley. Had to be put in a different room as they couldn't find my Expedia booking. Room was for 4 people and we booked a twin room. No problems on the first night, but on the second we were woken up early by someone arriving. When I complained, they admitted their fault. I asked fir a refund, but they were not able to as their supervisor was away. I have not heard anything from them since. Hostel was fine. Its true that the shower doors don't allow for as much privacy as normal, but maybe that is their way to stop people having long showers ad the temperature and pressure are fantastic! Kitchen is adequate. You don't hear any noise from the street, but noise from hallway and other rooms can be annoying. Stupid humans!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Shiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Kristina on 25 Oct 2019
Dear, Thank you very much for your grade :) Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kristina on 21 Aug 2019
Dear, Thank you very much for your grade :) Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, very nice people, close to cathedral and other atractions
Stayed 2 nights in Apr 2019
Response from Kristina on 25 Apr 2019
Dear guest, thank you for your kind words. Best regards from the hostel Bureau team

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful staff, inconsiderate guests
The staff here are among the most genuinely nice and helpful people that I have had the pleasure of dealing with. On a scale of 1 to 10, they deserve a 12. I liked that the area was quiet and close to but slightly outside (less than five minute walk) the tourist area. Most appreciated was the hot shower as finding really hot water has been an issue almost everywhere that I stayed in The Balkans, Sadly the guests were not such a positive experience. The person I was sharing a dorm with repeatedly locked me out of the room and there was a group staying there who were constantly screaming and banging doors for hours on end. While this is not the fault of the hostel it still marred an otherwise nice stay.
Stayed 1 night in Mar 2019
Response from Kristina on 25 Apr 2019
Dear Melissa, thank you for your kind words for our staff members. Every review is important to us for the future improvements. Best regards from the hostel Bureau team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for a small visit to Zagreb. Very clean.
Stayed 2 nights in Mar 2019
Response from Kristina on 15 Mar 2019
Hey, thank you for your nice comments. We are looking forward to your next arrival. Kind regards from the hostel Bureau team

6/10 Okay

Verified traveller

外面的風景加斜陽令我出奇的舒適
離巴士站步行約25分鐘， 位置好但少少難找，步行五分中到鬧市，大樓，設施比較殘舊，但我住的房間同對着外面的風景加斜陽又令我出奇的舒適，夜晚隔鄰浴室水喉聲非常响亮，接待處不常有人，但員工大多非常友善，對比之前住的青年旅舍，此間性價比一般。
Stayed 2 nights in Sep 2023
Response from Hostel Bureau Team :) on 3 Oct 2023
Dear guest, thank you so much for taking the time of your day to leave us your review! We appreciate that you found time to mention all the little details :). We are so glad you liked our location and the view from the room. We hope the loud noises from the bathroom didn't disrupt your rest too much and you were able to rest. Happy you were met by friendly staff! Hope to see you some time again :D.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katarina on 13 Sept 2023
Dear guest,thank you for taking your time to leave us review, especially for giving us a 10 :D This definietly made our day and will for sure give us even more motivation to do even better. We hope to host you again some time :DKind regards!Hostel Bureau team

10/10 Excellent

Gilda dos Santos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendente simpática. Não utilizei os espaços compartilhados não consigo avaliar, a estadia foi de pouco tempo.
Stayed 1 night in Jun 2023
Response from Katarina on 12 Jun 2023
Dear guest,thank you for you kind review :) We are glad that you enjoyed your stay with us eventhough it was very short. Hopefully we will see you again! :)Kind regards!Hostel Bureau team

10/10 Excellent

Josefine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy rooms, bathrooms, floors. Employees were very friendly and helpful. Low budget for good service, see you next time!
Stayed 1 night in Mar 2023
Response from Dijana on 1 Apr 2023
Dear Josefine, thank you so much for this review! It is very nice of you. Hope you will come back to us really soon! We would love that :)

10/10 Excellent

Roberto

Liked: Staff & service, amenities, property conditions & facilities
all is ok

6/10 Okay

Melania

Liked: Cleanliness, staff & service, property conditions & facilities
Good but..... Coughing person
Personalmente la atención bien pero en la habitación donde me pusieron habia alguien con gripe y se la paso tosiendo toda la noche, eso fue desagradable y no higiénico, deberían tener más cuidado con el ingreso de personas enfemas. Attention ok but in My room one person have flu and Stay coughing all night, that is disgusting, please be care more because some people enter sick and is not good for the others.
Stayed 1 night in Aug 2022
Response from Katarina on 31 Aug 2022
Dear guest,thank you for your honest review. We are sorry that you didnt feel comfortable in your room. Sometimes its hard to control these things. We are always hopeful that guests are responsible enough not to reserve dormitories if they are contagious but if it was something obvious during the check in time we would take proper measures to ensure everyones safety. Unfortunately we were not aware of this guest condition and this person probably got sick during their stay in our hostel. Demanding that a sick person leave a hostel is never an option but if we were aware we would put them in a private room. We wish that you came to the reception and ask for a room switch immediately you noticed something was wrong, because you have a full right to demand it. If you decide to extend your stay that is still an option :) Thank you for letting us know and your experience will definietly be taken into consideration.Kind regards!Hostel Bureau team

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Unterkunft, top Lage
Stayed 3 nights in Jul 2022
Response from Hostel Bureau on 27 Jul 2022
Dear Dmytro, Thank you for your review and comments. We are happy to hear your stay with us was plesent. Hope to see you again :) Kind regards from the hostel Bureau team

10/10 Excellent

Janine

Liked: Property conditions & facilities
Hostel básico e nem localizado
O hostel tem uma boa localização, perto dos pontos turísticos e a 15 minutos de caminhada da estação de ônibus. Tem estrutura de cozinha, banheiros e quartos grandes. Só senti falta de um local para secar as roupas. Estava um sol escaldante em Zagreb quando estive lá, e tivemos que estender nossas roupas de forma improvisada na janela do quarto. Cheguei um pouco cedo para fazer o check-in (enfrentei dois dias de viagem partindo do Brasil), mas a recepcionista foi um pouco filha (...) em não permitir que eu adentrasse ao quarto. Eu só precisava de uma cama! Posteriormente descobri que no piso inferior existe uma sala de descanso com sofás e almofadas. Porém, no ato do check-in não fui comunicada da existência deste ambiente. Wi-Fi péssimo no quarto. Eu dependi de meu 4G. Colegas de quarto mal educados. Fizeram muito barulho enquanto eu estava dormindo. No mais, sem maiores problemas em minha estadia.
Stayed 3 nights in Jun 2022
Response from Hostel Bureau on 22 Jun 2022
Dear guest, thank you for your review. We try our best to make everyone comfortable as much as possible even though sometimes we have a lot of people in the building. Check in is always at 2pm because we need some time to clean the rooms after the check out. We hope to see you again! Kind regards :)

6/10 Okay

pertti

Liked: Cleanliness, staff & service
Toimiva Hostelli
Huoneen sai tasan klo14.00 ja se oli tilava.Hyvä sänky.Useita suihkuja ja myös vessoja.Aamiaista ei ollut saatavilla.Ohuet seinät tai huono äänieristys.Hyvä sijainti.Lentokenttä bussin päätepysäkiltä melkein suoraan ja pää Bussiasema myös helpon kävelymatkan päässä.Erittäin paljon eri palveluita tarjolla ja erittäin tilava "Common Area".
Stayed 1 night in May 2022
Response from Hostel Bureau on 12 Jun 2022
Dear guest, thank you for your honest review :) It is very important for us to know your experience so we can improve our service in the future. We hope to see you again. Kind regards! Hostel Bureau team

10/10 Excellent

Terezija

Stayed 1 night in May 2022
Response from Hostel Bureau on 23 May 2022
Poštovani gostu, hvala na predivnoj recenziji. Nadamo se da ćete nam doći opet! Srdačan pozdrav!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hostel, très bon emplacement!
Ce que j'ai amé le plus, c'est l'emplacement du hostel ! Il est très proche du centre de la ville de Zagreb, presque 5 min à pied. L'état du hostel était aussi trés bon par rapport à son prix !
Stayed 3 nights in Nov 2021
Response from Bruno on 10 Dec 2021
Dear guest, thank you for your kind review :) It means a lot to us to that you enjoyed it here. Hope to see you again soon! :) Hostel Bureau team

10/10 Excellent

GENIVAL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARAVILHOSO
FOI EXCELENTE , ATENDENTES SUPER GENTIS
Stayed 6 nights in Aug 2021
Response from Katarina S. on 5 Sept 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Schön
Stayed 5 nights in Aug 2021
Response from Katarina S. on 5 Sept 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel maravilhoso
Hostel maravilhoso com todas as comodidades. Ótimo preço, boa localização e funcionários muito simpáticos.
Stayed 1 night in Jul 2021
Response from Bruno on 3 Aug 2021
Muito obrigado. Suas palavras significam muito para nós! :) Procuramos sempre fazer com que os nossos hóspedes se sintam em casa. :) Volte para nós novamente um dia! e obrigado novamente!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Adorei este Hostel e senti-me em casa. Está muito bem localizado, os funcionários são simpáticos e há aqui todo o tipo de comodidades.
Stayed 3 nights in Jul 2021
Response from Bruno on 3 Aug 2021
Muito obrigado pelas amáveis ​​palavras que significam muito para nós. Esperamos que você volte para nós! :) A equipe do albergue cumprimenta você! : D e obrigado novamente!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2020
Response from Kristina on 20 Oct 2020
Dear, Thank you for your review. Hope to see you again. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Chambre propre, douche et toilettes propres. Très bon acceuil
Stayed 1 night in Oct 2019
Response from Kristina on 25 Oct 2019
Dear, Thank you very much for your nice words :) Kind regards

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mario you are the best
Auberge très bien située, personnel très a l'ecoute, Mario était un amour, il a su nous comprendre et nous mettre a l'aise malgré le probleme de réservation que nous avons eu. Le billard gratuit est très sympa et les fauteuils confortables. Petit déjeuner à revoir
Stayed 1 night in Sep 2019
Response from Katarina on 10 Oct 2019
Dear Guest, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best regards from the hostel Bureau team

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kristina on 25 Oct 2019
Dear, Thank you very much for your grade :) Kind regards

8/10 Good

Marylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien.
Auberge de jeunesse très central et près des transports en commun. Réceptionniste agréable et nous a répondu à nos loopdemandes.. Cuisine à dispo. A conseiller
Stayed 1 night in Sep 2019
Response from Katarina on 10 Oct 2019
Dear Guest, thank you for taking the time to leave a feedback. We are very pleased to hear that our staff made your stay pleasant. Hope to see you soon in Zagreb. Kind regards from the hostel Bureau team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In het centrum, ruime kamer met nette douche en toiletruimte. Behulpzaam personeel.
Stayed 2 nights in Sep 2019
Response from Katarina on 10 Oct 2019
Dear Guest, thank you for your kind words. We are thrilled to hear you enjoyed during your stay in the hostel Bureau. Therefore, we are looking forward to your next arrival. Kind regards from the hostel Bureau team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
위치는 좋지만 별로
엘레베이터가 없어서 매우 불편했고 샤워를 하는데 샤워실이 너무 좁고 불편하며 커튼도 없이 불투명한 유리도 되있는 곳에 들어가서 샤워를 하는데 옷은 남들이 다보이는 곳에서 갈아입어야된다 같은 여성이긴하지만 구래도 너무 불편하고 수치감이 느껴질 수 있으며 불을 켜는 방식도 너무 불편하고 샤워실앞에 불이 꺼져있으면 너무 무섭고 어두웠다 그리고 방을 청소하고 창문을 열어놓은 것 같던데 무슨 오만때만 벌레가 다 방에 들어와서 나갈 생각을 안했고 벌레 소굴에 나는 그날 잠이 들었다 마지막날이라서 그냥 참고 지내었는데 벌레를 너무 싫오하는 나는 진짜 스트레스였다 그리고 에어컨있는곳 바로 밑에 자리여서 나는 추위를 많이 타서 고생했었다 다음에 묵고싶지않다
Stayed 2 nights in Jun 2019
Response from Kristina on 27 Jun 2019
Dear Guest, I am very sorry for your bad experience. We had refunded your money for the last night. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice location with free parking space! Best option you can find in the city center!
Stayed 1 night in May 2019
Response from Kristina on 5 Jun 2019
Dear, Thank you very much for your nice words :) Kind regards

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel Bureau, 100 x 100 recomendable
El hotel me ha parecido muy bien en general. Para ser un hostel está muy bien cuidado y la recepcionista María creo recordar nos atendió muy bien. Sin duda la próxima vez que volvamos nos volveremos a quedar ahi.
Stayed 1 night in Mar 2019
Response from Kristina on 25 Apr 2019
Querido Marco, Muchas gracias para tu revision. Cada revisión es importante para nosotros.