Property amenity

Reviews of Towneplace Suites Marriott Yuma

2.5 out of 5
Towneplace Suites Marriott Yuma
1726 S Sunridge Dr, Yuma, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Suzie, it's wonderful to hear that you had a fantastic experience at TownePlace Suites Yuma. Your high rating is immensely appreciated. Our team looks forward to the opportunity to serve you again in the future.

10/10 Excellent

Magdalena

Great clean place
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Magdalena, it's spectacular to hear you appreciated the TownePlace Suites Yuma's cleanliness. We strive to offer our guests an impeccably clean and comfortable stay. We hope to welcome you back in the near future.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jackie McNatt on 5 Apr 2024
Thank you so much for your review. We appreciate your business and look forward to serving you whenever your travels bring you back to Yuma.

10/10 Excellent

Shantel

Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Shantel, it's a pleasure to hear that you had a wonderful experience at the TownePlace Suites Yuma. We strive to ensure all our guests feel valued and catered to throughout their stay. We look forward to your next visit.

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Everything was great except the AC was so loud I couldn't use it
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Samantha, we're thrilled to hear that your overall experience at TownePlace Suites Yuma met your expectations. However, we regret the inconveniences caused by the air conditioning system. Our team is continually aiming to improve our guests' comfort and your feedback is instrumental in that process. We hope for an opportunity to better serve you in the future and create a flawless experience.

8/10 Good

susan

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff.
Stayed 1 night in Jul 2023
Response from Customer Service on 25 Jul 2023
Greetings Susan,It's wonderful to hear you found the team at TownePlace Suites Yuma welcoming and supportive. Your kind words truly uplift our spirits and we hope to host you again in the near future. Thank you for sharing your feedback!Best Regards.

6/10 Okay

Erma

Stayed 1 night in May 2023
Response from Customer Service on 29 May 2023
We appreciate the feedback, Erma.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast , friendly staff . We booked a 2 bedroom suite , it was large and clean. Full sized coffee pot . Perfect size for me family of 5 . I am really happy with my choice to book here
Stayed 1 night in Mar 2023
Response from Customer Service on 20 Mar 2023
Thank you for taking the time to leave this wonderful review, Jaime!We're thrilled to know you enjoyed your stay at TownePlace Suites Yuma so much! We strive for excellence so we're pleased to hear you appreciated not only our friendly staff and spacious and clean rooms, but also our ample amenities! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

10/10 Excellent

Darilyn A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful. Laundry and gym area clean. Free Continental breakfast and rooms clean.
Stayed 14 nights in Feb 2023
Response from Customer Service on 20 Feb 2023
Thanks for the fantastic review, Darilyn!We're delighted you had such an amazing experience at TownePlace Suites Yuma! It's excellent our kind staff, clean accommodations, and breakfast service could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It was a great place to stay, clean and had laundry facilities which is a plus!
Stayed 1 night in Nov 2021
Response from M on 30 Nov 2021
On behalf of the entire hotel team, I want to thank you for sharing about your stay at TownePlace Suites Yuma! We hope to welcome you again soon whenever your travels bring you back to Yuma.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuma Thanksgiving stay
Room well appointed and very clean. The bed and pillows were very comfortable. The only odd thing was the location of the tv. From where it sat, one of the positions in the bed could not see 100% of the screen.
Stayed 1 night in Nov 2021
Response from M on 30 Nov 2021
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon whenever your travels bring you back to Yuma.

8/10 Good

Brenden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get to anywhere in yuma. Only odd setup is the tv is not movable.
Stayed 2 nights in Sep 2021
Response from M on 22 Sept 2021
Thank you for choosing to stay with us on your travels to Yuma and appreciate the feedback!

8/10 Good

Asdrubal

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Melissa on 28 Apr 2021
Thank you for your feedback

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Melissa on 22 Dec 2020
Thank you for your feed back

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Very accommodating and friendly staff. Easy check in and check out. Very nice and clean rooms! Loved the accommodations!
Stayed 1 night in Nov 2020
Response from Melissa on 22 Dec 2020
Thank you for your feed back and choosing to stay with us!

10/10 Excellent

Soad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!!
This was our second time staying at this property and we have absolutely zero complaints.Every employee of this hotel staff we encountered were absolutely amazing! They ALWAYS greeted us and asked us how we were doing etc. Our rooms were very clean and comfortable! We had a small kitchenette and had lunch or dinner in our rooms daily. They have plenty of supplies and if you need more they will bring it to you. There is alot to do in this area, its right across the street from the mall and plenty of restaurants in the vicinity.
Stayed 7 nights in Nov 2020
Response from Melissa on 30 Nov 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites Yuma. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice clean and spacious close to a very nice restaurant and in the middle of the city you can go into town and find any store and any fast food place within a minute
Stayed 2 nights in Nov 2020
Response from Melissa on 17 Nov 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at the TownePlace Suites Yuma. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We thank you for choosing to stay with us.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Breakfast
Our stay was really good, expect for one thing. When we arrived for breakfast, at 9:00, only 2 hours after it started, everything was gone. The only thing they really had available was cereal. We ended up going to Denny's.
Stayed 1 night in Oct 2020
Response from Melissa on 18 Oct 2020
Thank you for choosing to stay at the TownePlace Suites Yuma and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority, We sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another chance to provide you the service you expect from Marriott. Once again, thank you for taking the time to share your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Robby D.

Disliked: Cleanliness
Security, maid service
Room was nice, the first night the toilet was not working properly, they sent a plumber the next day to fix the toilet, 2 days later the toilet was night working properly again. My wife and I left to visit family at 11:30 a.m. and came back to the room around 10:30 p.m. when we came back we noticed our room to the door was left open by the plumber or the maid we checked and everything was still in the room that we left fortunately we took all our computers with us. The maid did not clean the room properly we had to put the bags in the trash cans etc. But she still took our tip. When we checked out they offered only extra points on our account. Yet to be seen. I'm just glad we did not leave anything expensive in the room. Because I also notice the exit door was not locked because someone left a rock to keep it from closing.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at this Marriotts in Yuma, AZ but certainly not our last. From the allowance of eafly check~In all until g KLu
Stayed 7 nights in Sep 2019

8/10 Good

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Classic american hotel of its category
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Nicklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatnesses
Service was great staff was great.
Stayed 2 nights in Jun 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Fast check in, good customer service. However, room is a little outdated
Stayed 1 night in May 2018
Response from General Manager on 24 Jul 2018
Hello Mr. Victor, I am glad you enjoyed your stay with us at Towne Place Suite Yuma. Thank you for your feedback I will direct them to the appropriate people. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay in Yuma
The staff at this hotel was excellent. The room design is nice and innovative. My only complaints are that the bed sagged in the middle and the breakfast was pretty basic.
Stayed 2 nights in Mar 2018

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bad surprises
It was exactly what we expected from a Marriott brand. The buffet dinner on Thursday night was pleasant surprise. The outdoor BBQ grill was an awesome touch too.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved my stay at this property. Nicole and Wendy at the front desk were amazing! will stay there again

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing! Natalie and Wendy at the front desk were amazing! Loved them! Very helpful... the place was great! Will stay again!

8/10 Good

Camille, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Perfect for our business trip

8/10 Good

Verb, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
1[ Traveled with 3 grand kids and the kids love the area and the pool. This hotel had a full kitchen which saved me money since I am on a fixed income. Will stay again and recommend this hotel to others.

10/10 Excellent

Jayne, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Yuma
The hotel staff was very friendly and welcoming. The room was perfect for what we needed. It was very clean and accomodating. I really appreciated the fridge in the room because we were able to order food and save the leftovers for the next day. The location is great and close to alot of restaurants and shopping. It was a fabulous visit to Yuma.

10/10 Excellent

Sheriff, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best ever
Good dealeverything perfect
Response from Jackie on 12 Jul 2014
Thank you for the great comment.! We appreciate your feed back and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jackie on 8 Nov 2014
Thank you for taking the time to rate our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
There staff was very accommodating and very friendly! There was always someone to approach at the front desk if we needed anything and they were quick to get it to us. I would stay here again not only because the hotel was very nice but the staff was awesome!
Response from Jackie on 12 Jul 2014
Thank you so much for the wonderful comments regarding the staff. We hope to see you soon.

8/10 Good

Not a Gov't Contractor

Liked: Cleanliness, staff & service, room comfort
In Yuma for business
Great location and staff makes this a great choice for staying in Yuma. Convenient to lots of dining, shopping, and points of interest.