Standard Room, 2 Queen Beds, Balcony, Mountain View | Individually furnished, desk, laptop workspace, blackout curtains
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Reviews of SureStay Plus Hotel by Best Western Mammoth Lakes

2 out of 5
SureStay Plus Hotel by Best Western Mammoth Lakes
54 Sierra Blvd, Mammoth Lakes, CA

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 305 reviews" "
Rating 8 - Good. 91 out of 305 reviews" "
Rating 6 - Okay. 50 out of 305 reviews" "
Rating 4 - Poor. 25 out of 305 reviews" "
Rating 2 - Terrible. 37 out of 305 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ann, Escondido

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a room next to the staurway that was convenient to parking, to our room and breakfast. Unfortunately, their was a bit of stairway noise, fire door closing. Upstairs stomping and our heater fan turning on repeatedly during the night. Room was ok, but could have used a light over the coffee. Microwave area.
Stayed 2 nights in May 2024

10/10 Excellent

Oliver, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Roman

Stayed 3 nights in Apr 2024

4/10 Poor

Christa

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Paper thin walls, noisy, no elevator, and rooms were disappointing.
Stayed 1 night in Mar 2024

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but the building was not very clean, parking is extremely tight and very difficult to get in and out of you’re driving a large vehicle. The hot water stopped working for the entire building which was an extreme inconvenience. I definitely will not be coming back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward, Manhattan Beach

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night. The staff were super friendly and generous to let us know ahead of time there wouldn’t be hot water for our stay and offered a discount. The rooms were perfect and clean and morning breakfast was great. A perfect spot for the mountain. But please don’t stay here, so there’s room for us next time :)
Stayed 1 night in Mar 2024
Response from Rao on 17 Mar 2024
Dear Mr. Edward,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7609348892.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kethineni RaoGeneral ManagerSureStay Plus by Best Western Mammoth Lakes

10/10 Excellent

Jeff

Liked: Staff & service, amenities, property conditions & facilities
This was a very comfortable and quiet stay. Mr. Rao, the manager, was very kind and helpful. When the heater in my room wasn’t working properly, he quickly tried to fix the unit and when that didn’t work, he put in a powerful space heater which warmed my room nicely. The buffet breakfast was very good and had something for everyone. I will definitely stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Gustavo, Torrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Good room and beds are comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juventino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, clean… I’ll be back for sure…
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlo, mira loma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage is tight, but we managed to park a full size suv.
Stayed 2 nights in Feb 2024

8/10 Good

Ken

Liked: Staff & service
The staff was very good. Bk fast what you would expect, eggs,bacon ect...Parking!!This facility has lots of under ground parking but only 5 spaces above ground, on my stay. the limited available street level was not plowed and there was no space for me to park except blocking a dumpster. My truck was over the 6.6 inch height limit along with other customers. it would not fit that limit.Many ski people have higher van limits.. I would stay here again except for the parking issue. Price per night is good, but two people would be cramped. single is a good fit.
Stayed 3 nights in Feb 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities
The room were furnished nicely but the mattress was showing some age. Walls we a bit thin and could hear conversations and TVs from adjacent rooms. There is a bus stop very close to the property, so taking the bus to the lifts was very convenient. There are some restaurants within walking distance as well. I’d stay here again.
Stayed 3 nights in Feb 2024

8/10 Good

Jingsheng

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to a bus stop for the Redline to the Main Lodge, which is very convenient. We booked a room with two double beds. Somehow it was not available when we checked in. The staff at the front-desk (Rao) made a good effort to make it up. Orbitz was also helpful at resolving the issue.
Stayed 3 nights in Feb 2024

2/10 Terrible

Tanner

Liked: Cleanliness
Disliked: Staff & service
Don’t expect a refund past the check-in time, even if you physically can’t get to the property. The 395 and other routes were closed because of a storm. Couldn’t get up there. When expedia customer service and I tried to call to explain the situation there was no answer. Now I’m out $170 and I’m left with no choice but to leave a bad review out of spite.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Parking can be tricky if you have a large car/truck the spots are SMALL
Stayed 1 night in Jan 2024

10/10 Excellent

Nadia

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff in person and virtual were friendly and efficient, as well as the breakfast crew. The room was clean and spacious enough for all of our winter ski bags. I would definitely book here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing for its price! Friendly staff, great breakfast, and the room was fantastic! Will definitely be staying here again
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Anandakumar

Stayed 2 nights in Jan 2024

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very disappointing. Not super clean and noisy and heater was very loud
Stayed 3 nights in Jan 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned for both days we stayed there.
Stayed 2 nights in Jan 2024

10/10 Excellent

alona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Regulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ashot

Disliked: Staff & service, amenities, property conditions & facilities
Tv stand was broken it was just hang and doesn’t work - no cable, no internet connection, no WiFi. The bad was dirty with some spots in it. The only reason that I had to stay in this place just because I arrived late, around 11:30 pm and was very tired after long drive!
Stayed 2 nights in Dec 2023

8/10 Good

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
As expected. AC may be a bit loud.
Stayed 2 nights in Nov 2023

8/10 Good

DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very helpful and professional and the breakfast was delicious! Fresh waffles, along with eggs, bacon, sausage and potatoes on the hot side, great variety of muffins, bagels, toast and cereal with fruits as well😎 It was about a two minute walk to the mountain shuttle bus (even in ski boots) and I liked the underground parking garage for keeping the car out of the weather. The hot tub was a nice bonus…However there was quite a bit of noise heard through the walls. Could be just a younger crowd during the thanksgiving break, but it became necessary for me to ask the staff to tell the guests in our hall to be mindful of noise level and language so as to avoid disturbing my kids.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Nov 2023

8/10 Good

Ingrid

Breakfast is great. Room is clean. Staff are friendly and professional.
Stayed 2 nights in Nov 2023

8/10 Good

Jean

Stayed 2 nights in Oct 2023

8/10 Good

Kyong

Liked: Cleanliness, room comfort
No Mountain View but comfy and clean.
Overall comfortable and clean room to stay overnight. When I book the room, it said it has Mountain View but there’s no Mountain View.
Stayed 1 night in Oct 2023

6/10 Okay

Irene, San Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Mammoth weekend
The exterior is a little shabby but the room was comfortable and clean. The bed was fine. The water pressure in the sink seemed low and I’m not big on window units for air but we didn’t have to use it. It’s in a good location, plenty of both underground and lot parking. I will stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Allison

Disliked: Property conditions & facilities, room comfort
Disappointed
For the price paid, it was not worth it. Room was very tiny...barely fit a king size bed. We did not have full clearance around it. Only chair in room was a broken desk chair which we reported and nothing was done. Floor sagged near entry. Bathroom was maybe 24 inches wide. Some towels were threadbare. Bed and pillows were very uncomfortable. There is no elevator so if you have mobility issues do not stay here. Breakfast is served below main floor so you have no way to get there. Had this been in description I would not have booked this hotel. Furnishings and walls throughout were dinged up. We will be back to Mammoth but will not stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lalatendu

Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

We always stay at Best Western wherever it’s available. I love their standards.
Stayed 1 night in Oct 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Weird virtual check in and the breakfast was gone by 8:30
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

ISABELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapid Check in and out Clean room Good breakfast
Stayed 1 night in Sep 2023

8/10 Good

Jingjing

Stayed 1 night in Sep 2023

2/10 Terrible

Dawn

Stayed 2 nights in Sep 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was not comfortable at all. Need to finish up the work on motel.
Stayed 1 night in Sep 2023

6/10 Okay

Teresa

Liked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Cristina

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations and location were great for our stay. Only issue we had was virtual checkout upon departure. Not user friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

DONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023