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Reviews of Holiday Inn Express York, an IHG Hotel

3 out of 5
Holiday Inn Express York, an IHG Hotel
Malton Road, York, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, very good value, will use again
Stayed 2 nights in Apr 2024
Response from Reception on 29 Apr 2024
Thank you for your kind review.

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended we had a lovely stay at the holiday inn clean , comfortable beds, lovely staff & lovely breakfast. Better than premier inn we would definitely stay again in their accommodations thankyou
Stayed 1 night in Apr 2024
Response from Mandy on 15 Apr 2024
Hi BeverleyThank you for taking the time to provide us with your feedback and for choosing Holiday Inn Express York. I will pass on your comments to our team.

6/10 Okay

Jeff

Travelled with family
An adequate night's stay, but not at all convenient (unless you want to be by the shopping centre). The room is small and the bathroom was "unique" (small, uncomfortably dingy). All the components of a full English breakfast were available, but the quality was mediocre --- stale hash browns, pale bacon, old sausage. The whole experience was flat, and we were counting down the hours until our stay ended so that we could get on to our next destination.
Stayed 1 night in Mar 2024
Response from Reception on 27 Mar 2024
thank you for your review. We will pass on your comments to the relevant departments.

2/10 Terrible

Carol

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Molly on 12 Mar 2024
Thank you for your review

10/10 Excellent

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely use again! Staff very friendly and helpful. Hotel and room was spotless. Breakfast was excellent quality and plenty choice! Very pleased.
Stayed 4 nights in Mar 2024
Response from Reception on 8 Mar 2024
Dear GuestThank you for kind review

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast very good and coffee available throughout the day was very nice
Stayed 3 nights in Mar 2024
Response from Reception on 8 Mar 2024
Dear Guest Thank you for kind review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandy - reception on 29 Feb 2024
Thank you for your review

10/10 Excellent

Nick

Stayed 4 nights in Feb 2024
Response from Reception on 22 Mar 2024
Thank you for your review

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Reception on 22 Mar 2024
thank you for your review

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Reception on 23 Feb 2024
Dear GuestThank you for your kind reviewKind Regards

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. The staff were so friendly and helpful. The breakfast was lovely with a great variety to choose from. The staff in this area were very attentive. Can’t wait to return.
Stayed 2 nights in Feb 2024
Response from Briony on 22 Feb 2024
Thank you for taking the time to leave a review we hope to welcome you again in the future

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from Reception on 22 Mar 2024
thank you for your review

6/10 Okay

Jan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Knifes forks plates some were unclean .only place to relax was in your room or dinning room .The beds were uncomfortable.but honestly the best bit was a staff member briony she was always smiling and always greeted us warmly .mandy who did breakfast was lovely too .
Stayed 4 nights in Feb 2024
Response from Briony on 13 Feb 2024
Thank you for your review and lovely comments i will pass the feedback onto the team.

8/10 Good

Kizzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, clean and comfortable. However not the quietest can hear everything from the corridors.
Stayed 1 night in Feb 2024
Response from Molly on 13 Feb 2024
Thank you for leaving your review :)

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no parking charges which is good as some of the other holiday inns charge for parking! The bed in our room needed a mattress upgrade as it was soft and flexible. I ended up falling into the middle of the mattress and the pillows were hard not comfortable. The staff all nice and accommodating. Breakfast was the same as the other holiday inn hotels good. We had a Toby next door to our hotel which was exceptional and we used it on both nights of our stay. Food was great and I expensive too. Nice atmosphere and always busy even week days which is a good sign. We enjoyed our stay here
Stayed 2 nights in Feb 2024
Response from Reception on 7 Feb 2024
Thank you for your kind review. We are so pleased you enjoyed your stay with us and we will pass on your comments about the bed to the relevant teams. We hope to welcome you back here in the future.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent, buffet good,on arrival was asked if I wanted help with cases ( full point for that )house keeping very good 😊 Down side points , little bit of rubbish at the back of the property visible through room window, toilet seat loose. On the transport side no frequent bus service into York only park and ride.
Stayed 3 nights in Jan 2024
Response from Reception on 7 Feb 2024
Thank you for your kind review, we are so pleased you enjoyed your stay with us.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn was Brilliant value for money .Clean with great staff Only down side was the walls were a bit thin ,especially when next door decided to have a full blowen argument at 2 in the Morning The Bathroom expelair decided it would come on when it liked usually early morning.
Stayed 3 nights in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for your feedback

6/10 Okay

Adam

Stayed 2 nights in Jan 2024
Response from Reception on 20 Mar 2024
Thank you for reviewkind regards

10/10 Excellent

Janis

Stayed 2 nights in Jan 2024
Response from Reception on 28 Jan 2024
Thank you

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very welcoming stay x
Stayed 1 night in Jan 2024
Response from Amber on 28 Jan 2024
Thank you for your kind review.

10/10 Excellent

Robin

Stayed 1 night in Jan 2024
Response from Reception on 10 Feb 2024
Thank you for your review

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Reception on 15 Jan 2024
Thank you

8/10 Good

Chris

Stayed 4 nights in Jan 2024
Response from reception on 13 Jan 2024
Hi Chris,Thank you for taking the time to leave your review it is greatly appreciated, I am delighted to see you enjoyed your stay with ourselves and hope you choose to stay again in the future,Kind regards,Reception

4/10 Poor

Go

Stayed 2 nights in Jan 2024
Response from Reception on 15 Jan 2024
Thank you

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from reception on 13 Jan 2024
Hi Paul,Thank you for taking the time to leave your review it is greatly appreciated, I am delighted to see you enjoyed your stay with ourselves and hope you choose to stay again in the future,Kind regards,Reception

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from reception on 13 Jan 2024
Hi Lauren,Thank you for taking the time to leave your review it is greatly appreciated, I am delighted to see you enjoyed your stay with ourselves and hope you choose to stay again in the future,Kind regards,Reception

10/10 Excellent

Jan

Stayed 1 night in Jan 2024
Response from Reception on 8 Jan 2024
Thank you

10/10 Excellent

spenser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly
Stayed 1 night in Dec 2023
Response from Reception on 8 Jan 2024
Thank you for your kind review.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We both got a fantastic sleep every night which we never get at home an what we didnt like was seeing a woman putting her child up beside the pancake machine while she got her hot food.
Stayed 4 nights in Dec 2023
Response from Reception on 4 Jan 2024
Thank you for your kind review.

2/10 Terrible

Marie

Travelled with family
Not very understanding
Booked this to have new year with my grand parents but due to the floods in York and flooding there home out, than grandad getting rushed to hospital we rang the hotel to see if we could rearrange explaining the circumstances but was passed from one to another but the manager wouldn’t speak just kept saying no in the background,I understand we booked with the no refund policy but it would have been nice if we could have at least changed to another date, so lost our whole stay and money, we stay in holiday inns regularly for work but this one I will avoid at all costs,
Stayed 1 night in Dec 2023
Response from Reception on 4 Jan 2024
I will pass your comments on to the relevant teams.

2/10 Terrible

Jamie stockwell

Stayed 1 night in Dec 2023
Response from Reception on 1 Jan 2024
Thank you

6/10 Okay

Abby

Stayed 1 night in Dec 2023
Response from Reception on 1 Jan 2024
Thank you

10/10 Excellent

Martyn

Travelled with partner
Liked: Amenities
Staff very helpful and the hotel was very clean and well kept .
Stayed 2 nights in Dec 2023
Response from Reception on 30 Dec 2023
Thank you for your kind review, we really appreciate it.

8/10 Good

Zahida

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
thank you for your feedback

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on 1 Jan 2024
Thank you

10/10 Excellent

Agnieszka

Stayed 1 night in Dec 2023
Response from Reception on 1 Jan 2024
Thank you

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Reception on 29 Dec 2023
thank you for your kind review

4/10 Poor

Evangelos

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Avoid.
I decided to stay here after having stayed at holiday inn express at cornwall. The latter had been a delight. Clean and modernised room and shower, smiling and attentive staff, two elevators, clean kitchen etc... I thought the experience here would have been the same... Instead it was a shame. I'll start with the bad : - we were given a second floor room and the premises do not have an elevator. I visited with my elderly mother and thankfully her legs still work for staircases. But if you need special accessibility, forget it. - I had to delay my stay with them for two days since I had a cold and I couldn't drive. They declined both a partial refund or allowing me to extend my stay by those two days despite my being ill. I had booked for 5 nights, managed to stay the 3 and was charged for all 5. - the room (252) was tired beyond belief : toilet seat was unstable. Toilet itself had limescale in it upon arrival. The desk chair had stains at places I'd rather not think of their origin and I had it replaced (though the person who I mentioned this too at the hotel seemed unimpressed and annoyed that I did). There are cobwebs on the ceilings corners. Cracks in the wall have been painted unceremoniously with non marching paint. Old non washable stains on the pillows and duvets. Not enough plugs (the plug by one of the two bedsides is screwed tight shut). - single charger and an expensive one for all EVs. There is more but I ran out of characters. Avoid.
Stayed 5 nights in Dec 2023
Response from Briony on 28 Dec 2023
We are sorry we didn't meet your expectations at the hotel and I will pass your feedback onto the relevant departments. Kind regards

8/10 Good

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 24 Dec 2023
Thank you

8/10 Good

Alun

Stayed 3 nights in Dec 2023
Response from Reception on 24 Dec 2023
Thank you

8/10 Good

Jordan

Stayed 1 night in Dec 2023
Response from Reception on 18 Dec 2023
Thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with it overall and felt comfortable with staff who were helpful and friendly. The facilities were very good . The close location of a public house, plus a park and ride to the city centre and a retail outlet being a very short ride away was brilliant. Only slight niggle, there wasn’t a lift to first floor . Have already recommended it to family and friends.
Stayed 3 nights in Dec 2023
Response from Amber on 16 Dec 2023
Thank you for your lovely review. We hope to be able to welcome you back here in the future.

6/10 Okay

Bethany

Stayed 1 night in Dec 2023
Response from Reception on 16 Dec 2023
Thank you

8/10 Good

Ian

Stayed 2 nights in Dec 2023
Response from Reception on 11 Dec 2023
Thank you

10/10 Excellent

Oliver

Stayed 1 night in Dec 2023
Response from Reception on 11 Dec 2023
Thank you

10/10 Excellent

richard

Stayed 1 night in Dec 2023
Response from Reception on 10 Dec 2023
Thank you

10/10 Excellent

Ann

Stayed 1 night in Dec 2023
Response from Reception on 10 Dec 2023
Thank you

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 10 Dec 2023
Thank you

10/10 Excellent

SARAH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 10 Dec 2023
Thank you

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from Reception on 7 Dec 2023
Thank you