Front of property
Check availability

Reviews of Hilton Garden Inn Yakima Downtown

3 out of 5
Hilton Garden Inn Yakima Downtown
401 East Yakima Avenue, Yakima, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 777 reviews" "
Rating 8 - Good. 239 out of 777 reviews" "
Rating 6 - Okay. 83 out of 777 reviews" "
Rating 4 - Poor. 27 out of 777 reviews" "
Rating 2 - Terrible. 19 out of 777 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOEY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best option in town
Stayed 3 nights in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 feet clearance for the cars in the garage was not aware
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

tyler

Stayed 1 night in Mar 2024

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking is very limited. I had to park in the parking garage but no where near the hotel. When checking in they were over booked for my room type. I needed two beds and instead gave me a king room since they were overbooked.
Stayed 1 night in Mar 2024

6/10 Okay

Amy, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is easy enough, however the food is just ok at the restaurant. The layout of the hotel is weird, but remember this used to be a department store so hence the weird layout. The onsite shop has a lot of great grab-and-go options, which is great. The staff who checked us in were great, but the follow-up interactions with Ron (?) were terrible. He did not pick up on the social cues that we were not there for his entertainment or in the mood to engage in a conversation with him. They also need to fix the payment system for incidentals at the front desk is the slowest system ever which left us stuck with listening to Ron, unfortunately. Unfortunately when we called back to let them know we were done early with the room and since they were so heavily booked we wanted to let them know it was available he was the one that answered the phone as well. We were well aware that we could not get a refund, nor was that my reason for calling, which had he listened to my purpose of the call he would have heard that was my reason for calling was unnecessary. I don't know if we will stay there again because I would not want to deal with him again. We were there to make funeral arrangements and deal with a family death so just was frustrating to be stuck with that.
Stayed 4 nights in Feb 2024
Response from Lisa V on 4 Mar 2024
Dear Amy,First, I want to send my condolences for your loss and apologize that our team member was not empathetic to your situation. He is a very friendly agent, and many appreciate his interaction, however he did fail to empathize with your situation, and I am very sorry for that experience. I will personally meet with him so that he understands how this did affect your overall experience. Please do not let this discourage you from staying with us again in the future. We appreciate your kind words about the other staff, and we will address all other concerns with the department leaders.Our thoughts and prayers are with you and your family during this challenging time. We truly appreciate you choosing to stay with us when traveling to Yakima and we wish you a wonderful day and safe travels.Warm Regards,Lisa VArea General Manager

6/10 Okay

Davi

Stayed 4 nights in Feb 2024

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
We had our puppy with us at our stay and it was by far the best stay overall
Stayed 1 night in Feb 2024
Response from Lisa V on 4 Mar 2024
Dear Adolfo,Thank you so much for choosing to stay with us and for bringing your puppy with you. We love to see our cuddly friends and appreciate you sharing such a great review of your experience. We look forward to welcoming you all back in the future!Warm Regards,Lisa VArea General Manager

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Perfect! It couldn't have been better. The only thing that could have made it better was if breakfast was complimentary, Considering the cost per night. I appreciated being greeted by a friendly front desk agent." Great customer service goes a long way.
Stayed 1 night in Jan 2024
Response from Lisa V on 4 Mar 2024
Dear Sheree,Thank you so much for choosing to stay with us and for sharing such a great review of your experience with our amazing team. They are truly our greatest assets, so your recognition is so much appreciated.I do highly recommend the bed and breakfast package when booking your reservations. The cost savings is great and the breakfast is even better. We can't wait to welcome you back in the future!Warm Regards,Lisa VArea General Manager

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the restaurant and bar were excellent!
Stayed 1 night in Jan 2024
Response from Lisa v on 4 Mar 2024
Dear Kristine,Thank you so much for choosing to stay with us and for your kind comments about our amazing food and beverage team. We always love to share such great feedback with them to provide the recognition that they deserve.We look forward to welcoming you back again in the future!Warm Regards,Lisa VArea General Manager

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Response from Lv on 1 Jan 2024
Thank you so much for taking the time to review your stay with us this year. As we evaluate our overall guest experience, we strive to make improvements where needed so we appreciate your valuable feedback and do hope that we are able to welcome you back again in the future. Thank you for such a great review.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a covert nice stay place was very clean and staff was super nice…
Stayed 1 night in Dec 2023
Response from Lv on 1 Jan 2024
Thank you so much for taking the time to review your stay with us this year. As we evaluate our overall guest experience, we strive to make improvements where needed so we appreciate your valuable feedback and do hope that we are able to welcome you back again in the future. Thank you for such a great review.Warm Regards,Lisa VallejoArea General Manager

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. The room could have used a lot more light. Seemed dark and dreary. Otherwise we had a good time.
Stayed 2 nights in Dec 2023
Response from Lisa V on 27 Dec 2023
Dear Michael,Thank you so much for choosing to stay with us and for your valuable feedback. We are working with a designer on a lighting package so we hope to make this improvement prior to your next visit. Thank you for your nice review!Warm Regards,Lisa VallejoArea General Manager

6/10 Okay

Lindsay

Liked: Staff & service
Very loud.
Stayed 1 night in Dec 2023
Response from Lisa V on 27 Dec 2023
Dear Lindsay,Thank you so much for your feedback. We hope that we can welcome you back and your stay is much quieter. We are so sorry that noise affected your experience and we hope that improvements can be made to ensure a better stay.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa V on 27 Dec 2023
Dear Lisa,Thank you so much for such an amazing review! We truly appreciate you taking the time to share your experience! Come back again soon.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Antonia

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful and pleasant.
Stayed 1 night in Dec 2023
Response from Lisa V on 27 Dec 2023
Dear Antonia,Thank you for such an amazing review! We appreciate your kind words and look forward to your next visit!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

JOEY

Stayed 1 night in Dec 2023
Response from Lv on 8 Jan 2024
Thank you so much for choosing to stay with us and for your great review!We can’t wait to welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa on 27 Dec 2023
Dear Jeremy,We appreciate you choosing to stay with us and sincerely appreciate your amazing review. We look forward to welcoming you back again!Warm Regards,Lisa VallejoArea General Manager

2/10 Terrible

Sheree

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Lisa V on 27 Dec 2023
Dear Sheree,We are truly sorry for falling short during your stay. We strive to provide excellent customer service and I apologize for the inconvenience of us not being able to meet your expectations. We do hope you will consider staying with us in the future. With additional feedback, we can make needed improvements to ensure a better experience. Sincerely,Lisa VallejoArea General Manager

10/10 Excellent

Robert, Grandview

Stayed 1 night in Nov 2023
Response from Lisa V on 27 Dec 2023
Dear Robert,Thank you for sharing such a great review! We truly appreciate it and hope to welcome you back during future visits to Yakima.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Shelly

Stayed 1 night in Nov 2023
Response from Lisa V on 27 Dec 2023
Dear Shelly,Thank you so much for taking the time to share your experience with us. We can't wait to welcome you back in the future!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and dining room staff were very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Lisa V on 27 Dec 2023
Dear Annie,Thank you so much for sharing your experience regarding your stay with us. We appreciate your kind comments about our amazing team members, as they are truly our greatest assets. We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Alvaro

Stayed 1 night in Nov 2023
Response from Lisa V on 27 Dec 2023
Dear Alvaro,Thank you for such a great review! We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast for little ones
The hotel was great and our stay was fine. The breakfast was expensive for our family of 4. If there would have been a kids price the stay would have been rated excellent. My son had one bowl oatmeal and my daughter 3 pancakes. With tip to the staff it was $70.00.
Stayed 2 nights in Nov 2023
Response from Lisa V on 27 Dec 2023
Dear Matthew,Thank you so much for choosing to stay with us and for sharing your valuable feedback. We do offer children pricing on the menu based on the age of the child so I apologize that this was not brought to your attention. We will discuss with our team to ensure that they are explaining in more detail. I am happy to hear that all other aspects were satisfactory and we hope to welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Jaquelin, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and kind staff
Stayed 1 night in Nov 2023
Response from Lisa V on 27 Dec 2023
Hi Jaquelin,We appreciate your wonderful and positive feedback regarding our amazing staff! We are so happy to see that you enjoyed your stay and we hope to welcome you back again soon.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage door wouldn't open when we tried to leave, but a maintenance guy came down and got it working. We heard from someone else that it has been problematic for awhile. Other than that, it was a great stay.
Stayed 1 night in Nov 2023
Response from Lisa on 27 Dec 2023
Dear Karl,Thank you so much for sharing your great feedback. We apologize for the inconvenience caused by the malfunction of the garage door. We are happy to hear that our team was able to assist right away and we are happy to report that a brand new door is on the way! We are thrilled to see that you enjoyed your stay and hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Keely

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Keely,Thank you for such an amazing review! We appreciate you choosing to stay with us and hope to welcome you back!Warm Regards,Lisa VallejoArea General Manager

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful and friendly. My room was quiet, comfortable and clean. Parking was easy.
Stayed 2 nights in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Erica,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Bertrand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Dear Jonathan,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and rooms as advertised.
Stayed 2 nights in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Ryan,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy rooms are dated.
Stayed 1 night in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Richard,Thank you for taking the time to share your review. We apologize that you were not satisfied with your guest room as they are dated but we are excited to begin renovations over the next year. We hope to welcome you back!Warm RegardsLisa VallejoArea General Manager

6/10 Okay

Olivia

Stayed 1 night in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Olivia,Thank you for staying with us and for sharing your feedback. We hope to make improvements during future stays.Warm Regards,Lisa VallejoArea General Manager

8/10 Good

Bill

Stayed 3 nights in Oct 2023
Response from Lisa V on 27 Dec 2023
Dear Bill,Thank you so much for taking the time to share your experience with us. We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely pleasant! They were a kind as could be. The rooms are clean and there was plenty of places to eat in walking distance. The restaurant food and service onsite was very enjoyable. I will be back!
Stayed 2 nights in Oct 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

David, Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

JR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. I can’t wait until the charging stations are ready
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Dear JR,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future. The charging stations are almost ready.Warm Regards,Lisa VallejoArea General Manager

8/10 Good

Marques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet.
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

4/10 Poor

Charles

Stayed 1 night in Sep 2023
Response from Lisa V on 16 Oct 2023
Dear Charles,Thank you so much for choosing to stay with us when traveling. We are very disappointed that your stay was less than satisfactory and welcome any additional feedback that could assist us in making the needed improvements. We hope to get the opportunity to welcome you back in the future.Sincerely,Lisa VArea General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
We had a wonderful stay. The King Suite room was spacious, clean, comfortable and the jetted tub was an extra bonus. The staff is friendly, Grey at the front desk was extremely helpful when we decided to stay a couple extra nights. The pool was a perfect temperature to swim with our granddaughter and our older kids really enjoyed the hot tub. We would definitely recommend this hotel to friends or family. The Cooks 😃
Stayed 2 nights in Sep 2023
Response from Lisa V on 27 Dec 2023
Dear David,Thank you so much for staying with us this year! We appreciate your dedication to our hotel and your amazing and kind comments about Grey and our team. We hope to welcome you back soon!Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent hotel except for continental breakfast cost.
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Erin

Travelled with family
Stayed 1 night in Sep 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great. Thank You
Stayed 2 nights in Sep 2023
Response from Lisa V on 27 Dec 2023
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager