Xirokastello Holidays from £817

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

I don’t usually take the time to review my stays, but this is a must. As a traveler that booked a 5 start hotel, I am quite upset at the inaccuracy of this rating. The hotel is “nice”, but the quality is of a 3.5 star hotel (at most). There is minimal to no WiFi. We were greeted with a “used” glass of white wine (evident markings of lip stick on the glasses). Breakfast is included, but the quality of the food is suboptimal. We went for breakfast the first day, walked around the buffet area, and literally left without eating. I can go on and on, but I feel that this information is enough for anyone considering this hotel to think twice if expecting high quality. The staff was nice, but that’s not enough for a 5 star rating.

No front desk staff during early hours, we called many times to the front desk no one picked up. Staff entered our room without knocking... They don't provide any adaptors which is disappointing given this is a 5-star property.