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Reviews of Royal Grace Hotel

4.5 out of 5
Royal Grace Hotel
2 Daxueyuan Road, East Lake High Tech Development Zone, Wuhan, Hubei

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 48 reviews" "
Rating 8 - Good. 25 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suit room was impeccable. There are not much options close by for restaurants, but we tried both restaurants in the hotel and they are quite good. The only disappointment was that one of us was not feeling well and needed more rest. We asked for a late check out for one hour, before we head to the airport, and it was declined. At hotels at this level, I would expect more accommodations at customers’ need.
Stayed 3 nights in Nov 2019
Response from Kelly on 4 Dec 2019
Dear guest： first of all, thank you very much for choosing our hotel and making a good comment on our restaurant. Second, I am very sorry for not bringing you a perfect experience. The latest check-out time of the hotel is 14:00 . If you have any questions during your stay, please contact our guest service center immediately：6731 We will try our best to meet your needs. Thank you again and look forward to your next visit. Have a nice day.

10/10 Excellent

Sayed, Lusaka, Zambia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce, good quoality, price worth and good surrounding.
Stayed 28 nights in Sep 2019
Response from Aileen on 7 Oct 2019
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good accommodation in the area,which I absolutely like and recommend to friends.
Stayed 1 night in Aug 2019
Response from Aileen on 4 Oct 2019
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Front door was not open for our early morning departure. Front staff couldn’t speak English (night staff). Hotel didn’t do currency exchange.
Stayed 2 nights in Aug 2019
Response from Aileen on 4 Oct 2019
Dear Guest,Thank you for choosing Royal Grace Hotel! We will continue to train our staff to serve you better.That Front door is Chinese Restaurant door .We are very sorry to tell you that after the restaurant closes, we will only keep the main entrance to the hotel, which is facing the garden .It is recommended that you use the gate near the garden before 06:30 in the morning.We are so sorry that we did not offer excellent experience for you,but we will improve our service standards to bring better experience to guests.We are looking forward to meeting you again.Wish you have a nice day.

10/10 Excellent

Holospan, Herndon, VA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with very friendly staff. Upon check-in, ginger tea was served and the hotel staff are friendly and professional. The hotel is very clean and seems to be well maintained, and its location very convenient for business meetings in Optical Valley and Economic Development Zone. The hotel's Chinese restaurant also stands out for the local cuisine. Will definitely stay there again the next time I go to Wuhan for business.
Stayed 2 nights in Feb 2019
Response from Jim on 25 Mar 2019
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The service at this hotel was expelempary. English language was enough to get everything I needed like booking cabs. The hotel is beautiful and the room very comfy. The breakfast was delicious. I didn’t go out in the area so not sore about location. Will definitely stay again!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Food
It was a great hotel. Lots of extras and the food was very good.
Stayed 5 nights in Oct 2018

6/10 Okay

Mikhail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but secluded
this hotel is absolutely beautiful and so comfortable. The beds and pillows are very comfortable and the hotel itself is very beautiful. The only drawback is it is in a remote location with nothing to walk to. You cannot walk to find food or shopping. The room service food was delicious but the menu was very small.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always really enjoy this hotel. It is very clean and comfortable and very affordable. However, the one disappointment this time was that they have reduced their room service and western menu drastically. They used to have a number of good quality foods to choose from. Now they do not.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, inconvenient location.
Great room and facilities, but location is not a convenient.
Stayed 3 nights in Nov 2017

8/10 Good

Prashanth

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice for business travelers (only)
Stayed there a couple of nights. The building is an old colonial style building with lots of character. Rooms were comfortable and breakfast was fine. Service on the other hand was pretty ordinary. The hotel location isn't great - it's in the middle of nowhere - and there aren't any malls, restaurants, bars or places or attraction nearby.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good but the wifi
The room was clean and nice, but the wifi is almost useless. The staff was friendly and well trained. I like the breakfast.

10/10 Excellent

Ellen, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable hotel.
It is by far the nicest hotel I have ever stayed in anywhere.

8/10 Good

Adam, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay. Highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel
Staff was very friendly! The rooms are very clean and have all comfort. Breakfast was fantastic!

10/10 Excellent

YiChao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Luo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
擁有感動房客的工作人員是長途商務的最佳釋放處，好飯店
Stayed 1 night in Jan 2019
Response from 总机前台 on 25 Jan 2019
尊敬的客人您好！感谢您下榻武汉光谷皇家格雷斯酒店并给予的好评！格雷斯追求“无微不至，尊贵礼遇”的服务理念，能得到您如此高的评价，我们感到非常的荣幸！期望您将您的入住体验分享给亲朋好友！期待能再次为您提供满意的服务。祝您生活愉快！

8/10 Good

PINJUNG

Good
Stayed 4 nights in Nov 2018
Response from Steven on 29 Jan 2019
Thank you for your valuable comments. Grace is the first European-style garden style business luxury hotel in Wuhan. In-store and accommodation, dining, entertainment and integration. It is an ideal choice for your business office, travel, family and friends. I look forward to your next visit! wish you a happy life!

10/10 Excellent

CHIA WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

MYChen, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯與清潔人員對房客很親切、主動 協助於尖峰時刻安排的士 除了大街道上施工聲響， 居住品質舒適、便利（2公交車站距離有商場）
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮았어요.
출장으로 2박 묵었는데 전반적으로 무난했습니다.
Stayed 2 nights in Aug 2018

10/10 Excellent

Seungkye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service.
Stayed 5 nights in Jun 2018
Response from Steven on 29 Jan 2019
Thank you for your valuable comments. Grace is the first European-style garden style business luxury hotel in Wuhan. In-store and accommodation, dining, entertainment and integration. It is an ideal choice for your business office, travel, family and friends. I look forward to your next visit! wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房服務很好
客房整潔做的很仔細，每天回房間都覺得很舒適，而且很貼心的每一晚都提供免費牛奶喝
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ビジネスでの滞在には良い。
何度か利用。併設のレストランも良く、問題なく滞在。洗濯袋が有料となる点は注意が必要。

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通不便的标准星级宾馆
酒店本身还不错。设施，装修都算符合定位 交通不太方便。周围也没有什么可以吃饭的地方
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
週邊太過於偏僻
Stayed 2 nights in Jul 2017

8/10 Good

Yuan Fu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
前台的服务态度真心有待加强！
前台的服务态度真心有待加强！！！！！

8/10 Good

Kan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服务一般，酒店条件不错，性价比不高
前台的服务很一般很一般

8/10 Good

Kan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿条件不错，性价比一般。
前台的业务熟悉度一般，没有笑容，没有太多的敬语，或者是国内四星级酒店的通病。

10/10 Excellent

Fred C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fred C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安靜舒適的環繞
很安靜舒適的環繞，前台人員服務態度佳。但離市區遠，容易塞車。

8/10 Good

benisode, Japan Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵なホテル
ホテルの設備、付属のレストランと朝食にとても満足でした。両替できなかったことにちょっと不便を感じる。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YUAN, BEIJING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
皇家享受
包含晚餐的费用没有注明用餐时间限制.第一位到店时间比较晚无法用餐,周边也没有合适的餐厅.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

なりぱ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
レトロなホテル
外観はキレイでは無かったが、中はレトロな感じで良かったです。

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
房间是新装修的，有很大的味道。晚上只能开着窗睡。出来的地方也没有什么娱乐设施。需要坐2站路或者打的才能到光谷天地