All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you, June for taking the time to review us. I am glad to hear that you and your pet enjoyed the dog park, and I hope your entire family enjoyed our breakfast and amenities.We hope you will visit us again soon.
10/10 Excellent
Shayne, Brandon
Travelled with family
20 May 2024
Liked: Amenities
Location
Shayne
Stayed 1 night in May 2024
Response from BW Management on 22 May 2024
Thank you Shayne for the 5 star review. We are happy that you found our location to be convenient for you. We trust that you also enjoyed our breakfast and amenities during your stay and hope to welcome you back again soon.
Response from Tammy Lowry Front Office Manager on 11 May 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services. We are lucky to have such a nice back drop for our hotel.
10/10 Excellent
Ashley
Travelled with family
28 Apr 2024
Liked: Property conditions & facilities
Great hotel!
Ashley
Stayed 2 nights in Apr 2024
Response from Tammy Lowry Front Office Manager on 28 Apr 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.It will be a pleasure to hear your feedback about our hotel.
10/10 Excellent
Mabel
Travelled with family and small children, Business traveller, Travelled with pets
Thank you Mabel for your 5 star review. We are happy to hear that you found our staff to be great during your stay, and we are glad to know that you appreciated our pet-friendly property.At Best Western Plus Pembina Inn & Suites, we strive to provide exceptional service to all our guests, including our furry guests.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!
The breakfast was very good, offering many options.
Room was comfortable and quiet.
Parking stalls were very narrow for most cars etc.
Wayne
Stayed 3 nights in Apr 2024
Response from BW Management on 26 Apr 2024
Thank you for your feedback Wayne! We are glad to hear that you enjoyed our breakfast offerings and found your room comfortable and quiet during your stay.We apologize for any inconvenience caused by the narrow parking stalls. We understand that this can be frustrating, and we appreciate your patience and understanding. We do have larger parking stalls facing the river if you have a bigger vehicle for your next stay.We hope to have the opportunity to welcome you back for another great stay in the future!
6/10 Okay
steven
Travelled with family
21 Apr 2024
Disliked: Amenities
Prices increased due to demand which is not right for the average client/consumer. Limited parking.
steven
Stayed 2 nights in Apr 2024
Response from BW Management on 22 Apr 2024
Thank you Steven for taking the time to review us.We appreciate your feedback regarding pricing and parking availability. We understand your concerns and apologize for any inconvenience caused by these factors. Please know that we continually assess our pricing strategies to ensure fairness and competitiveness in the market. Additionally, we're actively exploring solutions to address parking limitations to enhance the overall experience for our guests. Your input is valuable to us, and we'll use it to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.
Response from Tammy Lowry Front Office Manager on 19 Apr 2024
Thank you so much for your glowing review! We are delighted to hear that you had a fantastic experience with our staff during your recent stay at Best Western Plus Pembina Inn & Suites.Our team works tirelessly to ensure that every guest feels welcomed, valued, and attended to with the utmost care and professionalism. It's incredibly rewarding to know that their efforts have left such a positive impression on you.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the near future.
6/10 Okay
Alison
19 Apr 2024
Alison
Stayed 3 nights in Apr 2024
Response from Tammy Lowry on 9 May 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.
Response from Tammy Lowry Front Office Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our guests, as it helps us to continually improve our services.We were disheartened to learn that your recent stay with us did not meet your expectations due to an unpleasant odor in your room. Please accept our sincere apologies for any inconvenience this may have caused you. Should your travels bring you back to the area, we would love the have another opportunity to make it right.
8/10 Good
Anissa
18 Apr 2024
Anissa
Stayed 1 night in Apr 2024
Response from Tammy Lowry on 9 May 2024
You went out of your way to choose Best Western Plus Pembina inn and Suites for you stay and for that we express our sincere gratitude to you. We appreciate your confidence in our services. We hope that we achieved our goal of making your experience memorable by providing outstanding services tailored to your complete satisfaction
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service. Thank you for the 5 out of 5 rating
At Best Western Plus Pembina we consider our guests like family! We know that you have many other options when choosing where to stay. The fact that you chose our hotel is a great honor for us. Thank you for the 5 out of 5 rating
After checkout I had to ask house keeping to look for a forgotten item, the housekeeping manager was so friendly and went out of her way to check the room. Although I didn't find my item, she went the extra mile and that was very much appreciated.
Anita
Stayed 2 nights in Apr 2024
Response from Tammy Lowry Front Office Manager on 16 Apr 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I am sorry we were unable to find your lost item, I hope it is found, I am glad you were able to speak with housekeeping to see if the item was left. I hope we achieved our goal in making your stay memorable by providing you with excellent Prairie hospitality where every guest is treated like family and is welcome with a warm friendly smile.
2/10 Terrible
Louisa
15 Apr 2024
Louisa
Stayed 1 night in Apr 2024
Response from BW Management on 7 May 2024
Thank you Louisa for taking the time to review us. We are sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we hope that you will visit us again for another opportunity to provide you with our exceptional service.
Staying few weeks for work. Nice hotel with laundry. Great people work here. Walking distance to few good restaurants and a park.
Alex
Stayed 7 nights in Apr 2024
Response from Tammy Lowry Front Office Manager on 16 Apr 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.It will be a pleasure to hear your feedback about the hotel and our staff. We look forward to see you again.
Response from Tammy Lowry Front Office Manager on 14 Apr 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing you with excellent Prairie hospitality where every guest is treated like family and is welcome with a warm friendly smile.
Response from Tammy Lowry Front Office Manager on 9 Apr 2024
You went out of your way to choose Best Western Plus Pembina inn and Suites for you stay and for that we express our sincere gratitude to you. We appreciate your confidence in our services.
Nice pool and rooms very clean. Could use either small restaurant or store for snacks.
Tannis
Stayed 8 nights in Mar 2024
Response from BW Management on 4 Apr 2024
Thank you for taking the time to review us, we are glad to see that you had an amazing stay. We appreciate your suggestion of having snacks available, we are looking into that right now to provide our guests with additional services.We hope to welcome you back again soon.
8/10 Good
Jaycee
1 Apr 2024
Jaycee
Stayed 3 nights in Mar 2024
Response from BW Management on 2 Apr 2024
Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to see that you rated your stay as a 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific that we can do to turn your 4-star experience into a perfect 5-star stay, please let us know. Your feedback helps us ensure that we continue to meet and exceed the expectations of our guests.We hope to have the opportunity to welcome you back for an even better experience in the future.
8/10 Good
Rod
Travelled with family
1 Apr 2024
Liked: Cleanliness, staff & service
The hotel is beginning to show signs of age. Our mattresses were beginning to be bow towards the centre.
Rod
Stayed 3 nights in Mar 2024
Response from BW Management on 2 Apr 2024
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the condition of the mattresses during your stay.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will address the issue with our maintenance team to ensure that all our accommodations meet the highest standards of comfort and quality.We hope to welcome you back again soon to have another opportunity to provide exceptional service.soon.
10/10 Excellent
Kathy
Travelled with family and small children
26 Mar 2024
Liked: Amenities
Very quiet
Great stay
Kathy
Stayed 1 night in Mar 2024
Response from Tammy Lowry Front Office Manager on 27 Mar 2024
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We’re here for you anytime.
Staff were very helpful
Easy parking
Close to very good dinning
Garry
Stayed 1 night in Mar 2024
Response from Tammy Lowry Front Office Manager on 7 Mar 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make your experience one you will remember. Therefore, your comments are very important to us.Looking forward to seeing you again very soon.
Response from Tammy Lowry Front Office Manager on 7 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western Plus Pembina Inn & Suites. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know
10/10 Excellent
Jerameel
Travelled with family and small children, Business traveller
Thank you for taking the time to review us and letting us know how much you enjoyed your stay with us.We hope to welcome you back again soon.Stay Safe!
8/10 Good
Lesley
25 Feb 2024
Lesley
Stayed 1 night in Feb 2024
Response from Tammy Lowry on 23 Mar 2024
Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know
Front desk clerk stated there wasn’t a charge for an extra person, however, there was definitely an additional $10 charge.
Denise
Stayed 1 night in Feb 2024
Response from BW Management on 20 Feb 2024
Thank you Denise for taking the time to review us. I checked into your reservation and I am sorry that incorrect information was given at Front Desk, if there are more people registering than the original reservation stated, there are additional charges per person of 10 plus per night. We hope that you will consider staying with us again, so that have another opportunity to provide you with correct and exceptional service.
10/10 Excellent
Fraser
18 Feb 2024
Good
Fraser
Stayed 1 night in Feb 2024
Response from BW Management on 20 Feb 2024
Thank you Fraser for your 5 star review, it is great to know that you had a great stay with us and we hope to welcome you back again soon.Stay Safe!
Thank you Yvan for taking the time to review us. I am sorry to see that we may have missed something during stay. We are committed to providing exceptional service and we are sorry we did not meet your stay expectation and we would welcome additional feedback on how we may improve for a possible next stay.
Thank you Quentin for your review! We hope to have another opportunity to in the near future to offer exceptional service. If we missed something during your stay to not merit a 9/10 we apologize and we hope to change that at another opportunity.
No modern tv, no drinking glasses in rooms, only coffe cups. Outside parking lot was very slippery and the ice machine was out. Overall poor service. Won’t be staying here again.
Wyatt
Stayed 1 night in Feb 2024
Response from BW Management on 15 Feb 2024
Thank you Wyatt for taking my call today and sharing your thoughts of your stay. I hope we have another opportunity to provide you with exceptional service in the future.
Thank you Bill for taking the time to review us. We are glad that you had a good stay and if you have any added feedback on how we may merit a 5 star on your next stay.
The room was clean and comfortable. We enjoyed being at the end of the hall right by the pool. The pool was great. Nice warm water to just walk into without feeling cold. The hot tub was very good too. We stayed mid week so everything was quiet. We even had the pool and hot tub to ourselves. Breakfast was very good. We would stay here again.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Tammy Lowry Front Office Manager on 13 Feb 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. It sounds like you had a great stay with us. We are delighted to hear your enjoyed the room and the pool.We strive to make your experience one you will remember. Therefore, your comments are very important to us.Looking forward to seeing you again very soon.
Response from Tammy Lowry Front Office Manager on 13 Feb 2024
At Best Western Plus Pembina we consider our guests like family! We know that you have many other options when choosing where to stay. The fact that you chose our hotel is a great honor for us.
8/10 Good
Raju
6 Feb 2024
Raju
Stayed 1 night in Feb 2024
Response from Tammy Lowry on 23 Mar 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service.
Response from Tammy Lowry Front Office Manager on 4 Feb 2024
I would like to extend my heartfelt gratitude for choosing us as your preferred hotel in Winnipeg. On behalf of our team, I extend a big thank you for giving us the opportunity to serve you.
2/10 Terrible
Amy
4 Feb 2024
Amy
Stayed 1 night in Feb 2024
Response from BW Management on 25 Mar 2024
We are sorry to see that you rated your experience with us as 1 out of 5. Your satisfaction is our top priority, and we are disappointed to hear that we didn't meet your expectations during your stay.We value your feedback and would greatly appreciate any specific details you can provide about your experience. Understanding your concerns will help us address any issues and improve our services for future guests.We hope to have another opportunity to provide you with exceptional experience.
Response from Tammy Lowry Front Office Manager on 4 Feb 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.
Response from Tammy Lowry Front Office Manager on 4 Feb 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing you with excellent Prairie hospitality where every guest is treated like family and is welcome with a warm friendly smile.
Clean and quiet. Exactly what we needed for our weekend away
Monique
Stayed 2 nights in Jan 2024
Response from BW Management on 30 Jan 2024
Thank you for taking the time to review us and sharing with us how much you enjoyed yours stay with us. We do strive to provide exceptional service and we look forward to welcoming you again soon.
10/10 Excellent
Linda
28 Jan 2024
Linda
Stayed 1 night in Jan 2024
Response from BW Management on 30 Jan 2024
Thank you Linda for your 10 star review, we are happy to see that you had a great stay and we hope you will visit us again soon.
Thank you Lisa for your review. We appreciate your comments of our staff and how much your appreciated their service. We hope to welcome you back again soon.
Great hotel, simple but super convenient and clean, great breakfast
M elaine
Stayed 1 night in Dec 2023
Response from Tammy Lowry Front Office Manager on 26 Jan 2024
There are a lot of hotels out there but you singled us out and that means a lot. We want to express how much we appreciate you staying with us. We hope that we will continue to use us for all your stays in Winnipeg.Thank you
Response from Tammy Lowry Front Office Manager on 15 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western Plus Pembina Inn & Suites. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know
The receptionist, Jaspeetwas very respectful and informative. The rooms cleanliness was excellent, and presentation of amenities was eye appeasing. We are very pleased with the introduction to our stay here.
Julia
Stayed 1 night in Jan 2024
Response from BW Management on 10 Jan 2024
Thank you Julia for taking the time to review us and for acknowledging Jasmeet at front desk who added to your overall experience with us. We hope to welcome you again when you are back in Winnipeg.
Thank you Brooklyn for taking the time to review us. I see that you enjoyed your stay, and trust that on your next visit we will merit a 5/5. We strive to provide exceptional service with all of our valued guest and hope we can do better on your next stay.
Thank you Austin for your 5 star review. We trust that you had an excellent stay and hope that you will visit us again soon.
10/10 Excellent
Harpreet
3 Jan 2024
Harpreet
Stayed 1 night in Jan 2024
Response from BW Management on 10 Jan 2024
Thank you Harpreet for taking the time to review us and your 5 star rating. We are glad to see that you had a great stay and we hope you will visit us again soon.
Response from Tammy Lowry Front Office Manager on 4 Feb 2024
Thank you for choosing us!You went out of your way to choose Best Western Plus Pembina inn and Suites for you stay and for that we express our sincere gratitude to you. We appreciate your confidence in our services.