Wines Holidays from £1,008

The room itself was very nice and had a nice view. However we noticed that we were missing the remote control and contacted the staff 4 different times, the fourth time a guy finally gave us a remote control at 1:30AM.

Did not have enough staff at front desk. We had to take our bags to our room, there were no porters at check in. Room was newly renovated which was nice but doors would stick and require a good shove to open. Terrace door lock was loose. Restaurant was nice and food was very good.

Great hotel in a great location and the staff were amazing

While I was impressed with the on-site dining options and the overall customer experience (amiable and professional staff; excellent furnishings and fixtures, overall design aesthetic, etc.), I did take serious issue with a couple details that a hotel of the Shinola's caliber should be on top of, including: My overriding issue is with the acoustics of the room. I was situated on the 5th floor, but was absolutely able to hear every street sound (cars, music, etc.) and conversation being had by pedestrians! Its outstounding to me that a 5-star downtown hotel has not anticipated noise issues and addressed them through insulation and triple-pained windows. My only other minor complaints include a bathroom sink that quickly backed up; the sliding bathroom door demanded maximal force to close; and when I went to get into bed it was evident that their was not fitted sheet on the bed, and the base sheet had not been tucked in, so I was compelled to tuck it in myself so as not to sleep on the mattress cover directly.

Food court is not a real food court over priced food foods very difficult to place orders