Dear Kelera,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Karen,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Natalea,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Paul,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Margaret,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Timothy Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear John,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Matt,First and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission.Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. I have shared your feedback with our management team and we have taken this as a learning opportunity to ensure that we are providing better service to our guests.We look forward to hosting you again and delight your experience once more.Thank you,Sincerely,Arnold Mzera Guest services Manager

Dear Teri,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Christina,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience. Sincere apologies for the Hot tub experience and also for the attitude you saw.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Dale,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Richard,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Antonio,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Irene,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear John,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Julie,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Naresh,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Daniel,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Richard,Thank you for taking the time to leave detailed feedback. We have shared your thoughts with seniormanagement and we will be discussing your remarks with our teams.We are constantly looking for ways to improve upon our service and hospitality and it is withfeedback like yours that we are able to do so. We strive to provide the absolute best experience forall of our guests.Although we understand your time with us was not up to expectations, we do hope that you give usanother opportunity to be our guest.Sincerely,Arnold MzeraGuest services Manager

Dear Emily,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear CrystalFirst and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission.Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. I have shared your feedback with our management team and we have taken this as a learning opportunity to ensure that we are providing better service to our guests.We look forward to hosting you again Thank you,Arnold MzeraFront of House Manager

Dear Antonio,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Virgil,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Lawrence,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Kent,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Bike,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Maria,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Kent,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear SamanthaThank you for taking the time to leave detailed feedback. We have shared your thoughts with seniormanagement and we will be discussing your remarks with our teams.We are constantly looking for ways to improve upon our service and hospitality and it is withfeedback like yours that we are able to do so. We strive to provide the absolute best experience forall of our guests.Although we understand your time with us was not up to expectations, we do hope that you give usanother opportunity to be our guest.Sincerely,Arnold MzeraGuest Services Manager

Dear Maria,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Jackie,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Michael,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Maria Corazon,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Mike,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Lyza,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Paola,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear GaganThank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Maria,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Bernadette,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Deborah,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Daniel,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Martin,Thank you for taking the time to share your valuable feedback regarding your recent stay here at The Holiday Inn express Windsor. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known for. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback and we hope to have the opportunity to host you again the next time your travel plans bring you to Windsor.Sincerely,Arnold MzeraFront Desk Manager

Dear Arelia,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Samantha,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Leon,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Evelyn,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager

Dear Jasmin,Thank you for choosing the Holiday Inn express Windsor Sonoma wine Country for your recent getaway and for taking the time to share your experience.We are thrilled to hear that you had a lovely time. Providing excellent customer service is at the heart of our philosophy, and we are delighted that our team exceeded your expectations in every area.We are proud to hear that our team was able to go above and beyond to provide you an unforgettable experience.Your recommendation is greatly appreciated, and we look forward to hosting you again soon.Sincerely,Arnold MzeraGuest services Manager