Willowbrook Mall

I stayed at the Riu Hotel in New York during FIFA, and it was a frustrating experience. The hotel was completely overcrowded and bursting at the seams.Because of the massive crowds, the service was very poor. The elevators were always packed, and the staff seemed too overwhelmed to help.

I first love how the staff was very friendly, polite and caring. I love the rooms, large comparing to other hotels I have stayed in in that surrounding. Love the Kitchenette - 2 burner stove, large refrigerator, dish washer, Microwave and the Plates, utensils and Pots. Bed was comfortable. The breakfast was not bad for a continental breakfast also included in your stay. Room service was every other day but if you needed anything, you could call room service for it. Bathroom was good size. Area was wonderful, steps away from 8th Avenue where everything basically is. Love that we could walk to and from Penn Station and local Train and Bus service. Lobby always have cold beverages and snack offered to guest. Elevator was fast. Did not care too much for Pillows on the bed, too soft and light. Did not like the shower space, very small but not a big deal. The breakfast area was overcrowded but it works. Love hotel overall and would stay there again.