Title: Baymont By Wyndham Williamsburg I-64 Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6296&destination=Williamsburg%2C+Virginia%2C+United+States+of+America&selected=116027977&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Baymont By Wyndham Williamsburg I-64 ## Photo gallery for Baymont By Wyndham Williamsburg I-64 ![Suite, 1 King Bed with Sofa bed, Non Smoking | Rollaway beds, free WiFi, bed sheets - Baymont By Wyndham Williamsburg I-64 (Williamsburg)](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/566db18b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Baymont By Wyndham Williamsburg I-64 (Williamsburg)](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/21dd6160.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Baymont By Wyndham Williamsburg I-64 (Williamsburg)](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/3c900f5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Baymont By Wyndham Williamsburg I-64 (Williamsburg)](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/a6c55df8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Baymont By Wyndham Williamsburg I-64 (Williamsburg)](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/071ee92b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Baymont By Wyndham Williamsburg I-64 provides amenities, such as a coffee shop/cafe and laundry facilities. Guests can connect to free in-room WiFi. ## Reviews 6.8 ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping - 24/7 front desk £54 includes taxes & fees 24 Mar - 25 Mar ## Room options ### Check availability for these dates Tonight [Mar 19 - Mar 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=116027977&PinnedHotelID=116027977&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Room, 1 King Bed, Non Smoking ![Room, 1 King Bed, Non Smoking | Rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/f942d1aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking ![Suite, 1 King Bed with Sofa bed, Non Smoking | Rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/4daae615.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed, Non Smoking - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Room, 2 Queen Beds, Non Smoking ![Room, 2 Queen Beds, Non Smoking | Rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/117000000/116030000/116028000/116027977/9e67583b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Non Smoking - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWilliamsburg-Hotels-Baymont-By-Wyndham-Williamsburg-I-64.h116027977.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWilliamsburg-Hotels-Baymont-By-Wyndham-Williamsburg-I-64.h116027977.Hotel-Information) ## About the area Located in Williamsburg, Baymont By Wyndham Williamsburg I-64 is in the historical district. Jamestown Settlement is a cultural highlight and some of the area's popular attractions include Busch Gardens Williamsburg and Water Country USA. Pirate's Cove Adventure Golf and Bounce House are also worth visiting. [Visit our Williamsburg travel guide](https://www.expedia.co.uk/Williamsburg.dx6296) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.26768%2C-76.68362&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BH8deH6rHm4lUzCF-xGSfgJgxpg=) 3032b Richmond Rd, Williamsburg, VA, 23185 ### What's nearby - ![AN0PD1 Williamsburg Virginia va Williamsburg Inn Golden Horseshoe Golf Course Club House](https://images.trvl-media.com/place/6083755/18676a6d-03d0-4367-a867-332857a0aa50.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Golden Horseshoe Golf Club 5 min drive \- 1.5 miles - ![KN2BHG USA Virginia VA Colonial Williamsburg Merchants Square Duke of Gloucester Street Fall Autumn](https://images.trvl-media.com/place/553248621561892297/e15a4f22-43c9-458c-af38-a010c3d92c2a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Merchants Square 5 min drive \- 1.7 miles - ![HNAPF8 The College of William and Mary, Williamsburg, Virginia, USA. The College of William and Mary, founded in 1693, is the second oldest institution of hi](https://images.trvl-media.com/place/6083749/8d3bea9e-264e-454c-9a8d-a033c4a69b21.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) College of William and Mary 5 min drive \- 1.5 miles - Quarterpath Park 6 min walk \- 0.4 miles - Bassett Hall 11 min walk \- 0.6 miles ### Getting around - Williamsburg Transportation Center 5 min drive - Norfolk, VA (ORF-Norfolk Intl.) 51 min drive ### Restaurants - Wawa 4 min drive - McDonald's 3 min drive - Mellow Mushroom 4 min drive - Shorty's Diner 3 min drive - Precarious Beer Hall 4 min drive ## About this property ### Baymont By Wyndham Williamsburg I-64 Hotel remodelled in 2025 and located near Busch Gardens Williamsburg Baymont By Wyndham Williamsburg I-64 provides amenities, such as a coffee shop/cafe and laundry facilities. Guests can connect to free in-room WiFi. Additional perks include: - Free self-parking - A 24-hour front desk, a lift and smoke-free property Room features All 84 rooms boast comforts such as air conditioning, in addition to amenities such as free WiFi. Extra conveniences in all rooms include: - Baths and hairdryers - Smart TVs with cable channels - Coffee/tea makers and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1390000/1388200/1388150/91ea8761.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Country Inn & Suites by Radisson, Newport News South, VA Deerfield - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 6.6 1,001 reviews £69 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=1388150&PinnedHotelID=1388150&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1570000/1568500/1568486/7b880d49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sleep Inn & Suites Newport News City Center Area Central Newport News - Pool - Breakfast included - Parking included - Free Wi-Fi 7.0 Good 259 reviews £61 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1568486&PinnedHotelID=1568486&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast ](https://images.trvl-media.com/lodging/1000000/20000/10200/10111/6b9d3e1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Inn Newport News - 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Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A coffee shop/cafe ### Family friendly - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - Area rugs in public areas - Hardwood flooring in public areas - Lift (183 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk (91 centimetre high) - Wheelchairs on site ### More - 1 building - 4 floors - Renovated entire property - May 2025 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub - Hair dryer - Towels provided ### Entertainment - Smart TV with cable channels ### Food and drink - Coffee/tea maker ### More - Air conditioning ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 11:00 AM Late check-in subject to availability Late check-in fee: USD 25 for check-in between noon and 2:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 25.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Late check-in fee: USD 25 for check-in between noon and 2:00 PM - Rollaway bed fee: USD 25.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Baymont By Wyndham Williamsburg I-64 Hotel Baymont By Wyndham Williamsburg I-64 Williamsburg Baymont By Wyndham Williamsburg I-64 Hotel Williamsburg ## Frequently asked questions ### Is Baymont By Wyndham Williamsburg I-64 pet-friendly? ### How much does it cost to stay at Baymont By Wyndham Williamsburg I-64? ### How much is parking at Baymont By Wyndham Williamsburg I-64? ### What time is check-in at Baymont By Wyndham Williamsburg I-64? ### What time is check-out at Baymont By Wyndham Williamsburg I-64? ### Where is Baymont By Wyndham Williamsburg I-64 located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Baymont By Wyndham Williamsburg I-64 Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 5.6 Amenities ### 7.0 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 13 8 - Good 11 6 - Okay 7 4 - Poor 5 2 - Terrible 9 ## Reviews Verified ### 8/10 Good #### Nikola 31 Aug 2025 Liked: Cleanliness, staff & service Good service good stay and room for the price ##### Nikola Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Dianne 6 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had everything I needed for a good nights sleep at an affordable rate compared to other hotels nearby. Thought the location was good, just a little outside of town, but there are sidewalks which allowed me to take a walk into the shopping district and explore a bit. ##### Dianne Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Rebecca 19 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good experience! Yes, this is an older hotel. However, my room was spotless, smelled good and the bed was extremely comfortable! Their recent remodel is great… They got rid of the carpet and it makes the whole room feel cleaner. ##### Rebecca Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Jon 18 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has been recently renovated and it looks great. Sherry and her team have gone above and beyond in providing great services and amenities at reasonable prices. ##### Jon Stayed 1 night in Jun 2025 Verified ### 4/10 Poor #### Gina 5 Oct 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities The rooms were clean. The area around the hotel is great. Lots of dining options. However, we did not have WiFi the entirety of our stay. The TV in our room did not work. We called staff for help and they came and basically told us there was nothing they could do. So, no WiFi and no TV. We couldn’t respond to texts or attempt any type of social media or streaming. It would have been worth it to pay another $100 to just get the basic services that are expected from a hotel stay. ##### Gina Stayed 1 night in Oct 2025 Verified ### 2/10 Terrible #### Matthew 19 Oct 2025 Disliked: Cleanliness, property conditions & facilities, room comfort Don’t be fooled by the pretty photos of a modern looking hotel room, this is a low rent hotel. The folks at the front desk were nice, but I think the good experience ended there. We were initially given a room that turns out was already occupied (awkward…and very confusing to everyone - even the staff)! The bathroom in our replacement room was gross and needed maintenance: hair in the tub and sink, no hot water for the sink (only the cold water pipe was connected to the faucet), the tub drained VERY slowly, and the diverter valve that should have activated the shower only diverted about a third of the water. The room’s paper thin walls made it sound like the adjacent unit unit’s alarm clock was going off somewhere in our room. We were literally trying to find the iphone to turn it off before real realizing it wasn’t ours. Oh yeah, the TV kept turning itself on throughout the night - possibly someone else was unintentionally controlling it with a similar remote in a different room (once again, paper thin walls?) but ultimately I just had to unplug it. Pretty much everything sucked. Breakfast was a bare-bones free-for-all… The savings for this place wasn’t worth it. ##### Matthew Stayed 1 night in Oct 2025 Verified ### 8/10 Good #### David 13 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Would stay again ##### David Stayed 4 nights in Oct 2025 Verified ### 10/10 Excellent #### Lauren 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is amazing always very helpfule i would recommend this hotel to everyone ##### Lauren Stayed 2 nights in Aug 2025 Verified ### 8/10 Good #### Donna 16 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel decor was bit outdated, however, the room was clean and the young woman who checked us in was friendly and personable. Overall, a decent place to stay; we would stay again. ##### Donna Stayed 1 night in Aug 2025 Verified ### 8/10 Good #### Jamie 1 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities For the price and where this property is loc ##### Jamie Stayed 2 nights in Aug 2025 Verified ### 6/10 Okay #### Wendy 20 Oct 2025 Liked: Cleanliness The breakfast was only available on the weekends. Juice, cereal, assorted breadsand fresh fruit. Bed was hard as a rock. The shower water pressure was laughable. ##### Wendy Stayed 2 nights in Oct 2025 Verified ### 4/10 Poor #### frank 1 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Furniture was newer, but building was really neglected. The room HVAC was extremely noisy (woke me several times). The curtains were only partly hanging and I work nights, so this was a real issue. The "restaurant and bar" were non-existant. I will definitly think twice about staying at another Baymont. I should have resisted to lower price, and book at a place I knew. ##### frank Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Michelle 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The address for this property is incorrect on this app. The Wyndham on York St is under complete reconstruction. The actual hotel is on Richmond Road. ##### Michelle Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### BENJAMIN 19 Oct 2025 Have to reconnect WiFi like ever hour and get a new key for room every time it never seems to stay programmed ##### BENJAMIN Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Barron 31 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Na ##### Barron Stayed 1 night in Aug 2025 Verified ### 6/10 Okay #### Rudolph 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This Baymont was different. Difficult to locate at night. My stay was booked for 4 nights. There was no daily housekeeping and breakfast housekeeping. ##### Rudolph Stayed 4 nights in Aug 2025 Verified ### 8/10 Good #### Ryan 21 Oct 2025 Liked: Cleanliness Disliked: Staff & service The room itself was good. We had multiple logistical things that got messed up (number of beds for example), the process of checking in was poorly done, and some elements of our room were missing. Our TV didn’t work until I fixed it myself thanks to YouTube, and our room phone was completely unplugged from the wall. ##### Ryan Stayed 2 nights in Oct 2025 Verified ### 8/10 Good #### aaron 29 Jun 2025 Liked: Cleanliness, staff & service, room comfort Overall stay for the night was great, wish the breakfast area was better. No pancake mix limited grab and go muffins just wish it was better for waking up at 7:30 to get it ##### aaron Stayed 1 night in Jun 2025 Verified ### 4/10 Poor #### Jesse 6 Sept 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Beds were hard as rocks, internet and tv extremely hard to work. Smelled and ac was unplugged and loud ##### Jesse Stayed 1 night in Aug 2025 Verified ### 2/10 Terrible #### Neesha 21 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The pool wasn’t working. There are no laundry facilities on the premises. The bathroom was so dirty, I ended up staying at another hotel and asked for a refund which they denied. ##### Neesha Stayed 1 night in Jul 2025 Verified ### 2/10 Terrible #### Sharon 18 May 2025 Disliked: Cleanliness, property conditions & facilities This building was under construction with debris and caution tape everywhere. No one was there, and I could find no personnel. ##### Sharon Stayed 2 nights in May 2025 Verified ### 6/10 Okay #### Rodney 11 Oct 2025 Disliked: Staff & service Meh! I had high hopes, especially when I saw and indoor pool and breakfast and was texted that we could purchase a rollaway bed for an extra $25 for our young child, which I did, however when checking in was told they did not have them. So, I had to make sure that I was not charged for that. The bed was good but the newly renovated floor was extremely dirty. I do not believe that our room was vacuumed before we arrived. Our socks and feet were filthy. The breakfast was horrible. Nothing to drink, had to ask for water. The food was sparce and seeing as we were going into Busch Gardens for the day, we were hoping to eat beforehand. Anyway, there are plenty of other hotels in the area that are just as meh for cheaper. Really expected more form the place and staff. ##### Rodney Stayed 1 night in Oct 2025 Verified ### 2/10 Terrible #### Ebony 4 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities 1st room we woke up from the first night Ants were everywhere! 2nd room the toilet was backed up took 2days for someone to fix. Both indoor and outdoor pools were closed for issues that they clearly don’t disclose on the sight until u get there which is insane especially during a heatwave smh. The nice thing about the hotel were the 2ladies at the front desk tried to be as helpful as they could. This place is undergoing renovations and majority of everything is out of order smh ##### Ebony Stayed 3 nights in Jun 2025 Verified ### 2/10 Terrible #### kim 26 May 2025 Disliked: Cleanliness, amenities, property conditions & facilities The property was going under refurbishment and it was not actually by Wyndham. It was a days Inn if it had been advertised as the days inn in, we would not have even ventured in there. Their service was terrible and their key cards did not work, which means every time somebody left the room. They had to have somebody there to help them lock and unlock the door. Unacceptable. ##### kim Stayed 1 night in May 2025 Verified ### 2/10 Terrible #### Helene 29 Dec 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities First of all nobody should be allowed to stay at this property. From the outside it is scary looking. And I wasn't even sure that I was at the right property upon pulling into the parking lot so I drove around the back and it looked like Armageddon… So unkempt… Debris everywhere apparently they are redoing the rooms but to leave the back of the building looking like that is unacceptable. Clean it up. Also when I went inside to let them know I had arrived and got my keys I inquired as to the cuisine of the on-site restaurant to which the attendant replied we don't have a restaurant… I was very upset about this because I booked the room based upon this factor. He asked if I wanted to see the manager and I said yes… The manager came out wearing a hoodie with sweatpants or jeans with stringy hair and looking not at all like management… She said well we used to have a restaurant I said well that does not help me at all. On the website it says that you have a restaurant… What kind of Manager doesn't update their website probably one who wears sweatpants to work. She was not accommodating at all I wanted to cancel but she told me I could only get my money back from Expedia since I booked it through a third-party. I was not happy about that as it was getting later in the day and I cannot drive at night so I didn't want to be wandering around looking for accommodations. The entire hotel is in a shambles except for the room which was updated and it was tolerable. 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