Wiener Neudorf Holidays from £266

It's a newly built property with some serious flaws. Joining the head boards defeated the purpose of a twin room. Every motion by one sleeper affected the other person. The beds were separate, but joining the head boards does not work. Also, the fittings in the bathroom are poorly designed. They will be pulled off the wall regularly due to cheap design and weak materials. On the check in procedure, pointlessness seems to be paramount. After handing over my passport for ID purposes, I was asked to complete a form on a laptop. 80% of the information sought was from my passport. Why the redundancy? Most properties simply make a copy of the document. The staff was noticeably unhelpful. In short, the design aims for impressive opulence. The reality can be described by the adage 'all sizzle and no steak.'

Had a wonderful trip, the hotel in a great location and loved the history and amenities were all updated. Breakfast wonderful and staff super helpful.

I was looking for a place in Vienna's Innere Stadt for my week in Vienna. I'm glad I chose Pension Dr Geissler. Things I enjoyed: * The location is perfect, just minutes from the subway and St Stephen's and other landmarks. * My room was really nice, had a shower (from the description I thought this was shared). Toilet was shared among 4 rooms on floor and I never had an instance where it was busy when I needed it. Room had a TV and bed was comfortable. * Included breakfast was a nice touch each morning. * I arrived late (after 11 p.m.) due to a train into town. I was nervous about this since it's after official check in hours. But when I rang the outside bell, someone immediately answered and helped me get in and up to my room. Cautions: * Initial communication could be better: when I first emailed them asking about procedure for arriving late, it took a few days for someone to respond, saying my message was in their spam. I'm not sure how to get around this, for a customer. * Breakfast is on the 8th floor (along with pension office); my room was on the 5th. Other rooms are scattered here and there in the building which is shared with other apartments and businesses. It's many stairs if you walk. There's an elevator, although at times it's fairly slow. * Towels are not changed daily -- mine were only changed when I left them on the floor. Maybe this is standard, but nothing in the room indicated it. * Plant near office/courtyard window needed watering.

The TV did not work, even after calling staff, and experts. The so-called third bed was not a bed, it was a very soft sofa which caused my daughter backache pain in the morning. There was no black tea or coffee or milk available in the room. The breakfast was good and plentiful.

The staff were very friendly & understanding when I had to change plans.The location and amenities near were excellent,I would definitely stay again.