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Reviews of Candlewood Suites Wichita East, an IHG Hotel

2.5 out of 5
Candlewood Suites Wichita East, an IHG Hotel
5211 E Kellogg Dr, Wichita, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 416 reviews" "
Rating 8 - Good. 101 out of 416 reviews" "
Rating 6 - Okay. 26 out of 416 reviews" "
Rating 4 - Poor. 20 out of 416 reviews" "
Rating 2 - Terrible. 14 out of 416 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yashira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was a great size.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for an affordable rate!
Stayed 1 night in Feb 2024
Response from Suzy on 7 Mar 2024
Thanks for staying with us . We're glad you enjoyed your stay with us and that you liked your rate. Come see us again .

10/10 Excellent

Jheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property!
Stayed 1 night in Feb 2024
Response from Suzy on 7 Mar 2024
Thank You for your review. We do take pride in our property and are happy you had a good stay.

10/10 Excellent

Shonda

Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Impressed with the full size refrigerator. Kitchenette was good. Easy access. Staff was friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Douglas, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe at all times as you cannot get in, not even through the front door without a key card. There was little to no noise even with a tavern and steakhouse basically in the same parking lot. I will be staying there again.
Stayed 6 nights in Oct 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was a large stain on the sofa.
Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell was overwhelming. I asked for a non-smoking room, and was told the entire hotel was non-smoking. I wish I had moved to another hotel, because the smell kept me awake all night. In the morning, the smell was different. I realized that perhaps the odor was from people cooking in their rooms. The water was barely warm enough to shower. If not for these two problems, it would have been a nice place.
Stayed 1 night in Dec 2023

2/10 Terrible

Kurt

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

dietrich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

William

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Dennis

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like having a suite. I have stayed here several times. I have always had a great suite with a living area with a couch so I was really disappointed when we got to the room and there was only a single chair to sit in and the suite was a lot smaller than my previous ones. Everything else was great as it normally is. I also like that there is a great option for food without having to drive somewhere.
Stayed 1 night in Sep 2023

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After being in our room for 20 minutes, there was some type of cleaning product or air freshener that caused my 18 mo old granddaughter's eyes and mine to turn red and start swelling. We removed our items and checked out of the hotel, advising the front desk staff of the situation. The clerk suggested we contact the hotel the next day to discuss any possibility of a refund, and after two email attempts, I have heard nothing from the hotel. I would have at least appreciated a call or return email even if they were unwilling to offer a refund.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet it was,Very clean, and friendly people. I really don’t have any complaints.
Stayed 1 night in Sep 2023
Response from Suzy on 21 Sept 2023
Thank You for staying with us Melissa. We are happy you had a nice stay and look forward to seeing you again in the future.

2/10 Terrible

Mitch

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Found 2 cockroaches in the bathroom at two separate times.
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Ok condition. Bad neighborhood.
Stayed 1 night in Aug 2023
Response from Suzy on 5 Sept 2023
Thank You for your time to do this review. We hope you come and stay again

10/10 Excellent

Martin, San Pablo

Stayed 1 night in Aug 2023
Response from Candlewood Suites Team on 19 Sept 2023
Thank you for taking the time to give us a review! We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back the next time you are in town.

6/10 Okay

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, but the parking lot is not safe.
I like the hotel and they have true onebedroom suites. Everything was clean and updated, but the parking lot is not safe and they do not have cameras. My car was damaged/vandilized overnight. It was most likely done by a fellow customer(s), but there is now way to know for sure.
Stayed 1 night in Aug 2023
Response from Suzy on 5 Sept 2023
Thank you for staying with us. We're sorry you had problems during your stay. We are working on getting better cameras.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Suzy on 17 Aug 2023
Thank You for staying with us and taking the time to give us this Awesome review. We look forward to seeing you again in the future.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very spacious
Our stay was amazing, we had a two bedroom suite and had 6 kids with us and the space was awesome! Even my kids commented on how great our suite was!
Stayed 1 night in Aug 2023
Response from Suzy on 15 Aug 2023
We're happy you enjoyed your stay with us. We look forward to seeing you again in the future.

2/10 Terrible

Tucker

Stayed 1 night in Aug 2023
Response from Suzy on 5 Sept 2023
Thank You for staying with us.

10/10 Excellent

Lashayvea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Suzy on 15 Aug 2023
Thank You for the staying with us and for this review.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Not clean. Needs updated.
Stayed 1 night in Jul 2023
Response from Suzy on 5 Sept 2023
Thank You for staying with us. We are always working toward Excellence. Hope you come and give us another try.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and we really enjoyed the DOVE products.
Stayed 3 nights in Jul 2023
Response from Suzy on 15 Aug 2023
We are so glad you enjoyed your stay with us. Please come again sometime.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath mat needed
We were not in side hotel alot, but it was very nice. We are both seniors with bad legs and the shower space felt a bit unsafe. No non-slip items in bottom of tub. Very slippery. We bought a mat to put in it
Stayed 7 nights in Jul 2023
Response from Suzy on 5 Sept 2023
We enjoyed having you stay with us. We are checking into getting something for the floor of all our tubs.

2/10 Terrible

Manuel

Liked: Cleanliness, staff & service, room comfort
DON'T STAY HERE! Run away!
This hotel has been one of the WORST! We stayed one night and when we went to load my truck in the morning, it had been BROKEN INTO amd we were robbed! Ours was not the only vehicle broken into and robbed. At least 3 others had this happen last night. DON'T stay here! Call me a liar, Candlewood... I'm sitting here at a wi dow and tire place PAYING for a new window!
Stayed 1 night in Jul 2023
Response from Suzy on 5 Sept 2023
Thank You for staying with us.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly service!!
Stayed 1 night in Jul 2023
Response from Suzy on 5 Sept 2023
Thank you for taking the time to do this review. We hope to see you again in the future.

8/10 Good

Jacqueline

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Amazing hotel and friendly staff. Only problem is no breakfast, everything else is good.
Stayed 2 nights in Jul 2023
Response from Suzy on 5 Sept 2023
Thank you for your stay with us at Candlewood Suites. We hope to see you again

10/10 Excellent

Safiyyah

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchenette because i love to cook an it was a full kitchen oven would of been great but i made it do what it do in a hotel felt like home
Stayed 3 nights in Jun 2023
Response from Suzy on 5 Sept 2023
We're happy you enjoyed your room and kitchenette. Come see us again when back in the area.

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Shannon

Stayed 2 nights in Jun 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice because all of the rooms are suites. Full-size fridge, great air conditioning. The hotel is right next door to one of the most famous steakhouses in Kansas. I would have rated this higher but we did reserve a king bed and we got a queen. It was disappointing.
Stayed 1 night in Jun 2023

10/10 Excellent

Jerimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a really good experience with this hotel
Stayed 2 nights in Jun 2023
Response from Suzy on 27 Jun 2023
Thank You Jerimee for staying with us. We're so glad to here you had a good stay. We hope to see you again soon.

10/10 Excellent

Gloria

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
I really liked this place. The layout of the room and the full kitchen served us really well for our one-week stay. The laundromat is free to use and that is such a nice amenity. We are at a camp so we needed to use it. (45 mins to wash and 45 mins to dry, heads up.) There is a small convenience store at the hotel to pick up anything you forgot. Also Dillons (Kroger) is very close by. The outdoor pool and hot tub are open till 10:00 pm. Yay! Parking is convenient and there are multiple entrances to make it easy to load and unload.
Stayed 5 nights in Jun 2023
Response from Suzy on 26 Jun 2023
Thank You Gloria for taking the time to give us this awesome review. We're so happy you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Melissa

Stayed 2 nights in Jun 2023

10/10 Excellent

Allyson

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in Jun 2023
Response from Suzy on 22 Jun 2023
Thank You for your stay with us. We hope to see you again in the future.

10/10 Excellent

Denise

Stayed 1 night in Jun 2023
Response from Suzy on 22 Jun 2023
Thank you for staying with us. We hope to see you again.

8/10 Good

Jenny, Jacksonville

Stayed 2 nights in Jun 2023

10/10 Excellent

Jentry

Stayed 1 night in Jun 2023

10/10 Excellent

Linsley

Customer service was wonderfu and the rooms were very clean, modern and well maintained.
Stayed 1 night in Jun 2023
Response from Suzy on 22 Jun 2023
Thank You for taking time out of your day to give us this review. We're happy you had a nice stay.

10/10 Excellent

Darren

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, easy access to the highway, and rooms were overall excellent.
Stayed 1 night in Jun 2023
Response from Suzy on 12 Jun 2023
Thank You for staying with us. We hope to see you again.

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hanna on 9 Jun 2023
Thank you for taking the time to give us a review. I am sorry we were not able to provide you with a great stay. We use our guest feedback as a training tool and please rest assure, we will take every step needed to correct any issues.

8/10 Good

dietrich

Stayed 3 nights in Jun 2023
Response from Hanna on 9 Jun 2023
Thank you for taking the time to give us a review! We are please to hear that you enjoyed your stay with us. We look forward to welcoming you back, the next time you are in town.