Dear Mariela, Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management

I do apologize for any inconvenience that was had on your experience. We strive to make everyone's stay enjoyable. If you have any feedback it would be more than appreciated to get this property to the standards you were expecting. Thank you!

I do apologize for the misrepresentation and thank you for bringing the discrepancies to our attention. I was able to make the changes to depict the property online so future guests are aware of what we do, and do not offer.

Good morning Martin. I do apologize for the timely manner of checking in. We do close the office at 10PM everyday. We do have someone on call, but they do in fact have 30 minutes to get back to the office. I apologize you were unsatisfied with your room, and I will personally look into any issues that could have happened with the room itself. Thank you for brining this to our attention so we can quickly fix any issues that may arise.Have a great day!

Dear ciro, Thank you for being our guest and for taking the time to review your experience at our hotel. We are delighted to learn you found our hotel to be completely spotless and cost-effective. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We hope you will make Extended Stay America your home whenever you are in this area.Sincerely,Hotel Management

Dear MICHAEL, Thank you for taking the time to share your comments. We offer dishware, hairdryers, and complimentary toiletries at the front desk, and we provide them upon our guest's request. We do our best to keep our guests informed of this policy and do everything possible to ensure an enjoyable stay. Therefore, we sincerely apologize this was not your experience. We would love the opportunity to make it up to you and host you again on your next visit to the area. Sincerely,Hotel Management

Dear Charles, We are sincerely sorry to learn about your experience. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if we can be of any help, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Karla, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Amari, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we will share your feedback regarding our accommodations with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue to provide outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear D, Thank you for being a valued guest and sharing your feedback. We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied; however, we are sorry your room did not have the amenities you desired. To ensure the cleanliness of kitchenware upon check-in, Brand Standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your suite. Your observation is appreciated, and we will remind our front desk to communicate this more clearly. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Thank you for taking the the time to review your stay with us. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

Hello. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

We apologize that you did not enjoy your stay with us, Larkin. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Linda, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

Thank you so much for highlighting the areas that deserve our attention Douglas. We apologize for any inconvenience that you experienced and wish you the best in your future travels.

Thank you for sharing your kind words and rating with us. We are so happy that you enjoyed your time with us and hope to see you again soon!

Thank you for taking the time to rate our stay with us. Please accept our sincerest apologies for the issues that you encountered with the overall cleanliness. We have addressed this concern with our housekeeping team and hope that your future travels are both comfortable and pleasant.

Thank you for taking the time to rate and review your stay with us, Suzanne. We sincerely apologize for the issues that you experienced while with us and hate to see the inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for your wonderful review! We are so happy that you enjoyed your time with us and look forward to seeing you again soon!

We are so happy to see that you enjoyed your time with us, Jack! We truly appreciate you taking the time to rate us! Please come back to see us soon!

Hello Belinda. We are happy that you enjoyed your overall time, but hate to see that you experienced issues with the cleanliness. This certainly highlights the areas that we need improve upon for all our future guests.

We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

Thank you for taking the time to rate and review your stay, Tony. We apologize that we failed to satisfy your expectations during your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for your rating and review, Jesse. We sincerely apologize that you were unable to check-in due to the lobby hours. We do provide a lobby phone that you can dial if you are checking in after or before our lobby is open for service. This allows you to dial '500' for assistance from one of our amazing team members. We are so sorry if you were not aware of this prior to visiting and will work hard to make this more visible to all our future guests. We do hope that your future travels are wonderful ones.

Thank you for taking the time to rate your stay. We are so sorry for the issues that you encountered with check-in as this is never the type of experience that we intend for you to have. We can assure you that we will address the proper channels that the proper steps can be taken in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to rate your stay. We hope that you enjoyed your time with us and would love to host you again the next time your travels bring you this way.

We appreciate you taking the time to rate and review your stay with us. We are happy to see that you enjoyed your overall stay with us, and appreciate your observation on how we can improve. We hope to have another chance to show you a much better experience the next time your travels bring you this way.

Thank you for your rating and your review, Tammy. We hate seeing that you experienced so many inconvenient encounters during your visit. Our team works hard ensure that these matters are handled swiftly, and we can't apologize enough that this did not happen for you. Thank you for highlighting the areas that deserve our attention and best wishes in your future travels.

Hello Tony. We appreciate you taking the time to share this experience with us. We value the opinions of all our guests as we strive to deliver exceptional guest satisfaction. We are terribly sorry to see that we fell short in delivering this during your stay with us and will address this with our team directly in order to avoid this in the future. We do hope that your future travels are wonderful ones.

Thank you so much for your wonderful rating and comments! We are thrilled to see that you enjoyed such a great stay! We hope to see you again the next time your travels bring you this way!

Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!

Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your stay.