Ratings based on 1,345 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveller from Wichita, Ks
Faulty room heater
Posted 24-Feb-2018The heat in the room would cut on and off. Management told us they would be to our room to fix it and never came or called. Cold night.
by A verified traveller
Disappointing
Posted 09-Feb-2018Disappointed with the swimming pool area.
No vending machines. The lady that checked us in was very pleasant and helped as much as she could but over all we were disappointed with the facilities.
by melanie
Posted 02-Jan-2018 on Hotels
by Martha
Comfort Inn & SuitesC (old Northrock) is horrible!
Posted 18-Dec-2017 on HotelsNorthrock Suites is no longer that! It is a comfort inn. There was construction going on the entire time we were there. We couldn't take the elevator from the 4th floor to the 1st part of the time. We had to ask for our room to be serviced, we just wanted new towels most days; our room had no hooks in the bathroom due to the construction. We were told that our room had been updated, however the paint was in bad shape, there were no hangers, and there were no hooks in the bathroom for towels.
They sent us next door to the Super 8 for breakfast, and the breakfast was awful.
We have stayed at Northrock in the past and were always happy. The Comfort Inn should not have been open, but we had no idea it was going to be this bad. We stayed for 7 nights of our 8 night stay, and we had to carry our suitcases down 4 stories to leave. We also weren't allowed to use the front doors many of the days.
A horrible Comfort Inn & Suites!
Comment from Hotel Management
23-Dec-2017 by Wes GM, Hotel Management
Dear Martha,
I am very sorry you were unhappy with your stay. I am a little confused because I thought when I spoke to you, you and your husband were ok. I gave you a one night refund and all of my information for a future stay to spend time with your grandchildren.
Again, I apologize for any inconvenience we caused to you, Trust me we really do not like being open during remodeling but the hotel is 20 years old so we have to do what will benefit all of us, and that includes our valued guests such as yourself.
Again, you have my information so please do not hesitate to contact me directly.
Sincerely,
Leigh Kincaid
by Robert
Posted 10-Dec-2017 on Hotels
by Learvis
Posted 22-Nov-2017 on Hotels
The staff and location were good, it'e the condition of the room we had issues with. The bedsheets had hair on them and the carpet had bad water stains. I know they are in the process of remodeling they could have made sure the room was in good condition and sheets were clean.
by David
Worst stay ever.
Posted 20-Nov-2017 on HotelsUnder a 24hour a day renovation. Nothing said before hand. Phones did not work. Doors jamme and not hung properly. Got a refund and out of their the same night.
by A verified traveller
UGH!
Posted 17-Nov-2017 on HotelsHotel under remodel. Palettes of tiles in the hallway in front of the doors. Poor site of vision for watching TV. View out of the window was blocked by palettes of building materials. Parking lot full building materials including nails, screws, scraps of lumber and etc. Had to go the near by hotel for breakfast about 30 yards away on the rain. Choices for breakfast foods was Ugh! Very small dining room especially when considering it was hosting 2 hotel's guests.
by Janet
Clean and quiet stay
Posted 15-Nov-2017 on HotelsThe hotel was being remodeled so we had to go over to the Super8 for the contennial breakfast. It should be nice when finished. Our room was clean and it was close to shopping and food.
by Steve
Disappointment this time around
Posted 21-Oct-2017 on HotelsMarred by continuous remodeling construction -- Saw being heard well after 11pm on Thursday night along with hammering heard through walls well after 1 am. I was wondering if i'd ever get to sleep.
Hot breakfast was non-existent or reduced to just biscuits and gravy that did not look appetizing. I've gotten better breakfasts at those that serve continental breakfast.
This WAS one of my favorite places to stay. Guess it was just a huge disappointment as what I expected to have, did not materialize. Change happens, but I'll have to think long and hard about staying here again. Hopefully the renovations are nice, but not being told remodeling construction would be happening during our stay sucked.
