Upon arrival, staff was accommodating and pleasant. Specifically asked for the quietest portion of the hotel, was provided with the opposite! Various kids of various capacities running up and down hallways, 'along a lot of noice and playing all after 10:30pm. Spoke with Manager and was told "I'll see what I can do", several hours later nothing changed. I asked if my room could be moved and was told I'd have to rebook directly with them before that can happen.
Spoke with house cleaning, about a turn down, which she was accommodating and did with no problems, yet she didn't clean shower door (Which the entire surround was glass). Also, upon check in there were no bags in the trash cans, had to call for that as well, which arrived 2 hours later. It was not a pleasant experience and do not suggest a stay there! I checked while there and found some comparable rooms in the same pricing if not a little less. And if management reads this, it was room 1801, dates being 11/23-11/25.