Ratings based on 713 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Didn't get the room we reserved.

Posted 21-May-2017
Pros: Easy access to venues we chose to go to.
Cons: More could have been done to rectify the mix-up in a way that suited both parties.
Picked this hotel for our wedding anniversary. Made a reservation for a king room with a river view. When we arrived at the hotel we were told that a handicapped accessible room had been reserved for us (which was not in the information available in the room description. There were other options for accessible rooms that we did not select) and that we were being changed to a double queen room. The room provided for us did not have the view that we would have had in the room we had originally booked. The desk associate would not provide a partial refund for the room as we booked through expedia. Never going through expedia again if we can't get the room we asked for, or reimbursement for downgrading our room. It put a damper on what was supposed to be a wonderful weekend away. In addition, the hot tubs in the pool room were unavailable during our stay, although the signage said that they should be available.
5 out of 5
Recommended
for Everyone
by A verified traveller

Worth the money!

Posted 15-May-2017
Everything was very nice. All of the staff was extremely friendly and helpful. They even jump started my car for me when I discovered my kids had left electronics on the charge and ran my battery down.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect for Conferences

Posted 30-Apr-2017
Perfect accommodations and location for a conference. Surrounded by excellent outdoor spaces along the river.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome staff

Posted 18-Apr-2017
In love with that place, i'm going back on may, thanks a lot you guys have a good service!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2017
Everyone was outstanding. Room was a bit aged but overall great!
5 out of 5
Recommended
for Everyone
by A verified traveller from Wichita, KS

Nice hotel with a conference

Posted 02-Apr-2017
The hotel was hosting a conference I planned to attend the next day. It was convenient and economical to stay at your hotel. The staff treated me like a queen. I felt welcomed and pampered. I will be back!
4 out of 5
Recommended
for Everyone
by A verified traveller from dallas tx

Nice hotel. Close to downtown

Posted 28-Mar-2017
Awsome service, great location, room smaller than I thought
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Wedding weekend

Posted 27-Mar-2017
Total of 4 rooms. All were clean and ready. Great valet guys!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Hutch, KS

Posted 27-Mar-2017
Pros: Great views, good-sized room. Clean and modern, Really good food. Breakfast, lunch and dinner sampled. Best hotel stay in years for us.
Cons: Very SMALL issues: 1. Bathroom fan not working in my room - 1406. Wished I had told hotel at time. 2. Phone and base awkward to hang up. User error ?
Location: Located in center of everything downtown Wichita. Walk or ride to all. Very nice river walk on Arkansas river going both ways from hotel.
I felt like I was being pampered from beginning to end. ALL of staff was friendly AND happy, all the time. I felt very comfortable in all hotel type situations. Like being in an oasis in the desert. I will remember the name Hyatt when making future out of town plans. Had a better time than I expected to. VERY satisfied !!!
4 out of 5
Recommended
for Everyone
by A verified traveller from kansas

Nice hotel close to intrust

Posted 21-Mar-2017
The hotel is very nice & clean but the beds are hard.