Ratings based on 655 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Tennessee

Nice hotel near Old Town

Posted 03-Dec-2016
Pros: Location met our needs, reasonable rate with high quality, appropriate amenities.
Location: Near Old Town with movie theatre, lots of dining choices and night life. Walking trails and Exploration Center to take kids
Pretty hotel at a great rate with many amenities. We stayed for Thanksgiving and purchased the Bed and Breakfast package. The breakfast was really good with good wait service. The kids menu is healthy and has variety. They make their own yogurt and granola. We used the gym which is spacious and fully equipped, swam in the indoor pool, had drinks at the bar and used the shuttle to go to old town at night. The hotel is along the river which has excellent walking trails. Nightstand have a motion sensor night light. I only wish they had made the rooms a little bigger.
5out of 5
by A verified traveller

Posted 01-Dec-2016
The hotel was a great place to celebrate our wedding anniversary. Great location to the planned activities for the weekend. Also the staff was very friendly and helpful. I would highly recommend this hotel as a place to stay.
3out of 5
by A verified traveller from Dallas,Tx

Authentic Review

Posted 27-Nov-2016
Upon arrival, staff was accommodating and pleasant. Specifically asked for the quietest portion of the hotel, was provided with the opposite! Various kids of various capacities running up and down hallways, 'along a lot of noice and playing all after 10:30pm. Spoke with Manager and was told "I'll see what I can do", several hours later nothing changed. I asked if my room could be moved and was told I'd have to rebook directly with them before that can happen. Spoke with house cleaning, about a turn down, which she was accommodating and did with no problems, yet she didn't clean shower door (Which the entire surround was glass). Also, upon check in there were no bags in the trash cans, had to call for that as well, which arrived 2 hours later. It was not a pleasant experience and do not suggest a stay there! I checked while there and found some comparable rooms in the same pricing if not a little less. And if management reads this, it was room 1801, dates being 11/23-11/25.
4out of 5
by A verified traveller from Larned Kansas

It was all good but one thing need a lot of work.

Posted 18-Nov-2016
It was all good tell the morning breakfast Buffet for the cost it sucks potatoes / bacon was alright. oatmeal was too dry no pancakes or waffles omelette was dry same with the muffins 15 plus dollars it was just not very good economical choice.
5out of 5
by A verified traveller

Posted 14-Nov-2016
Best hotel to stay at in Wichita. Great brunch, nice pool area, in warmer weather great outdoor patio, well equipped fitness center
3out of 5
by A verified traveller from US

Posted 27-Oct-2016
The room was nice but had trouble controlling the temp. Sheets kept coming off the bed. Couldn't believe they charged $10 for the parking garage.
4out of 5
by A verified traveller

Hi it is a beautiful hotel residing next to the A

Posted 17-Oct-2016
Valet parking, bellhop service, fantastic restaurant and bar with happy hour. Starbucks in the lobby. Lovely terrace overlooking the Arkansas River. Covered parking secured. Many find restaurants to enjoy downtown. Not far from shopping downtown. Great location for conventions in meetings as well. Really conveniently located wonderfully to the Sentry to convention center. Also I have stated many times for baseball tournaments across the river at Lawrence Dumont Stadium .
1out of 5
by A verified traveller from Oklahoma

Not up to Hyatt standards

Posted 16-Oct-2016
It took close to 2 hours to check in due to having to change rooms 3 times. Yes 3 times! All due to unclean rooms. We're talking broken closet doors, food on floor, toe nails, dirty toilet gross.
2out of 5
by A verified traveller

Posted 06-Sep-2016 on Hotels
Was disappointed with the room cleanliness. Mold in top of shower. There was no comforter on the bed.
3out of 5
by A verified traveller from Dallas

Beautiful Location BUT

Posted 05-Sep-2016
We stayed two nights but did not get our room cleaned the second day, or new towels or bed refresh or the trash talen out.