In-room safe, desk, iron/ironing board, free WiFi

Reviews of Holiday Inn Express & Suites Wichita Northwest, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 414 out of 701 reviews" "
Rating 8 - Good. 175 out of 701 reviews" "
Rating 6 - Okay. 65 out of 701 reviews" "
Rating 4 - Poor. 32 out of 701 reviews" "
Rating 2 - Terrible. 15 out of 701 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient. Near shopping and restaurants. Staff was very nice and the rooms were very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori, Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kerri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Great breakfast, clean room, kind people.
Stayed 2 nights in Apr 2024
Response from Archana Patel on 29 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable king size bed. Shower on third floor had very low water pressure. Hot tub next to pool takes a few tries to get the jets going but wow there was way too chlorine in it making our eyes water and uncomfortable to keep our eyes open. Breakfast was tasty however they need to watch use by dates for the milk cartons. 11 days past the date so yes I had a sip of sour milk and hadn’t noticed the date til after the sip. Yuck! Not sure the kitchen staff understood when I was trying to explain about the milk. Would stay here again. Friendly front desk staff and everything was clean. Reasonable price for a king suite.
Stayed 1 night in Apr 2024
Response from Archana Patel on 29 Apr 2024
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

6/10 Okay

Rae-Dawn

Stayed 3 nights in Apr 2024
Response from Archana Patel on 29 Apr 2024
Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves

10/10 Excellent

william

Business traveller
Liked: Amenities
All good … will stay there when in Wichita👍
Stayed 2 nights in Apr 2024
Response from Archana Patel on 29 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The hotel was clean and the breakfast options good. This hotel is near many many food and shopping options.
Stayed 1 night in Apr 2024
Response from Archana Patel on 18 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Fritzgerald

Travelled with group
Disliked: Amenities, property conditions & facilities
Needs to fix the pool.
Stayed 1 night in Apr 2024
Response from Archana Patel on 29 Apr 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorothy at the front desk was wonderful!! Truly enjoyed our entire experience and stay.
Stayed 2 nights in Apr 2024
Response from Archana Patel on 16 Apr 2024
Thank you for your great review. At Holiday Inn Express, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Dorothy to give her the recognition that she deserves. She was delighted to hear your feedback.

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Spotless facility. Only disappointment was breakfast, which was the typical holiday Inn express and eatable and palatable omelettes. I can’t really blame that on the hotel since it’s a franchise decision.
Stayed 1 night in Apr 2024
Response from Archana Patel on 12 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Lisa notified the night clerk that we would be checking out at 5am and they had bagels and coffee ready for us.
Stayed 1 night in Apr 2024
Response from Archana Patel on 12 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from Archana Patel on 29 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Tammy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is pet friendly! Service was excellent. Check in very easy. Room was so clean!
Stayed 1 night in Mar 2024
Response from Archana Patel on 3 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Sharon, Santa Maria

Stayed 3 nights in Mar 2024
Response from Archana Patel on 29 Apr 2024
Thank you for providing feedback on your recent experience at Holiday Inn Express in Maize. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Rocky

Stayed 1 night in Mar 2024
Response from Archana Patel on 29 Apr 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my experience
Stayed 1 night in Mar 2024
Response from Archana Patel on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower door would not close and felt like it was about to fall off. units probably need maintenance to correct deficiencies.
Stayed 1 night in Mar 2024
Response from Archana Patel on 15 Mar 2024
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, always had a smile on there faces, greeted right away.
Stayed 1 night in Mar 2024
Response from Archana Patel on 15 Mar 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

8/10 Good

Shelly

Stayed 1 night in Mar 2024
Response from Archana Patel on 3 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Todd

Stayed 1 night in Mar 2024
Response from Archana Patel on 3 Apr 2024
I am so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff at front desk was very friendly. Room was clean and comfortable. Coffee in breakfast area was so strong I couldn't drink it and I like strong coffee! Breakfast was okay. Could have been warmer. Juice machine was not working/plugged in. Easy check out.
Stayed 1 night in Mar 2024
Response from Archana Patel on 5 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and accommodating! Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Archana Patel on 5 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on 5 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is perfect for us as it's near where our family members live. Was disappointed in the breakfast. Otherwise, very pleased.
Stayed 1 night in Feb 2024
Response from Archana Patel on 21 Feb 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on 6 Feb 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on 5 Feb 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Wichita hotel
The TV didn't work. The AC was inconsistent. The shower was dingy (hard water) residue.
Stayed 1 night in Feb 2024
Response from Archana Patel on 5 Feb 2024
Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Nakesha

Stayed 1 night in Jan 2024
Response from Archana Patel on 5 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback

8/10 Good

Jay

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Archana Patel on 31 Jan 2024
Thank you for taking a moment to share your experience at Holiday inn express. Our team is so glad to hear that you enjoyed your stay.

10/10 Excellent

Mary Beth

Stayed 6 nights in Jan 2024
Response from Archana Patel on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Archana Patel on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Malachi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from Archana Patel on 29 Jan 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.

10/10 Excellent

Shelley

Stayed 1 night in Jan 2024
Response from Archana Patel on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Archana Patel on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Dorothea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice gal at the front desk
Stayed 1 night in Jan 2024
Response from Archana Patel on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Archana Patel on 14 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Allen

Stayed 1 night in Jan 2024
Response from Archana Patel on 14 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Archana Patel on 14 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
That was specifically looking for a hotel. That had a hot tub that didn't break the budget. The hot tub was a loop warm Bath. Just sometimes when you drive long distance you just want to soak a little. It was okay not very good.
Stayed 3 nights in Dec 2023
Response from Archana Patel on 14 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests.

4/10 Poor

bill

Travelled with family
Ok but n9t great
Check in was good. Room was average. Went to get coffee 3 times empty everytime. Checkout was at 11. The cleaning lady knocked at 8 and waited outside our room on her phone until we left at 9.
Stayed 1 night in Dec 2023
Response from Archana Patel on 30 Dec 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. I have shared your feedback with our housekeeping department. Thank you for staying with us.

4/10 Poor

Chris

Travelled with family
Disliked: Property conditions & facilities, room comfort
The thermostat in our room was set to 98. Our room was so hot it was uncomfortable to sleep in. One of the mattresses had a sunken in spot that one member of our family had to make other arrangements to sleep someplace else.
Stayed 1 night in Dec 2023
Response from Archana Patel on 30 Dec 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. I have shared your feedback with our maintenance staff. Thank you for staying with us.

8/10 Good

Kenneth, Topeka

Stayed 1 night in Dec 2023
Response from Archana Patel on 14 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service
Bathroom shower is old, hard water stains/buildup inside shower and outside shower. Rest of room is great!
Stayed 1 night in Dec 2023
Response from Archana Patel on 18 Dec 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests. Thank you for bringing these concerns to our attention and have shared your feedback with our team too.

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like that there was no sidewalk in the front of the building, paint job in the room I stayed in was horrible and the soap dispenser was broken in the bathroom also The heater kept kicking on and off all night and was super loud.
Stayed 1 night in Dec 2023
Response from Archana Patel on 12 Dec 2023
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Meh
Convenient location. But the ottoman in the room was stained and gross. Breakfast was definitely subpar for a holiday inn.
Stayed 1 night in Nov 2023
Response from Archana Patel on 6 Dec 2023
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Archana Patel on 6 Dec 2023
Thank you for providing feedback on your recent experience at Holiday Inn Express in Maize. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot to tell them at checkout that the bathroom door lock in 217 did not work. The pillows are fantastic! Where do you get them or what brand are they?
Stayed 2 nights in Nov 2023
Response from Archana Patel on 5 Dec 2023
Thank you for taking a moment to share your experience at Holiday inn express. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

4/10 Poor

Imelda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Archana Patel on 18 Dec 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Archana Patel on 18 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Archana Patel on 18 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.